Note: Our ongoing blog series about SMS use cases are inspired from inquiries we’re getting from clients asking about how text messaging can be best used during the COVID-19 pandemic. It is our sincere hope that your organization is already using SMS to communicate. If so, we hope these posts provide you with helpful information on the ways to best use text messaging during these times.

Using Text Messaging for Health Care Staff Communications During Coronavirus

Health care workers across America and around the world are at the forefront of the coronavirus pandemic. Because they are the ones with the most contact with contagious patients, they are also often the first ones to become sick. In fact, startling statistics shows that approximately 20 percent of COVID-19 cases are being diagnosed in health care staff.  Communication with your healthcare staff is critical during the Coronavirus pandemic.

Clearly, this is a stressful time for everyone as many parts of everyday life have changed. However, these times are even more stressful for health care workers who may not have the personal protective equipment that they need, may not have the support staff needed to provide the highest quality care and may be worried that they will be the next victims of this deadly virus.

At Mosio, our aim is to provide superior healthcare staff support through our easy-to-use texting software. Nurses, doctors, ancillary personnel and entire hospital systems can easily communicate with colleagues and employees through simple texts, automated alerts and surveys used to collect vital data.

TextChat Text Messaging

TextChat text messaging lets a health care worker quickly reach staff to report concerns or problems. Using this system, individuals can reach the correct department immediately and receive a quick response, letting them know that they can get the support they need during a crisis.

In addition, TextChat can be used as a one-sided hotline for health care workers needing to report information, such as symptoms or equipment numbers, so that supervisors can get information on the fly.

SMS Surveys

Surveys let you know what others are thinking and can give you good cues for making changes in the health care setting. Automated surveys can be sent out at the same time every day with little to no effort on your part. Daily worker-initiated surveys can be used initially for tracking health care staff numbers or later for tracking symptoms in workers who may have been exposed to the coronavirus to determine when it is safe for them to return to work.

Text Message Alerts

If you have information you need to give everyone immediately, a large-scale text message alert can get out new information at the push of the button. You can also use these alerts as motivational messages to encourage your overworked health care staff.

Automated Texting

During these stressful times, managers are very busy managing staff members who are faced with new job requirements and more patients to care for than usual. Automated text messages save you and your health care workers time as they get the information they need at their fingertips.

Get Setup Quickly

Texting software offers a great solution for communicating vital information to any health care worker in the field and for providing important healthcare staff support that will keep individuals feeling as connected, safe and supported as possible during these difficult times. If you already have a system in place and would like advice on the best way to use it. Feel free to contact us if you’d like to see how you can best use your existing system.

If you are looking for an easy-to-use tool to improve communication throughout your health care system, contact Mosio today to create a customized affordable plan perfect for your department’s needs.