Automate and Improve Your Research Communications
Remove communication inefficiencies with dedicated text lines.
“Mosio has been invaluable for communicating with our research subjects. We use it to recruit, schedule (and reschedule) appointments, collect survey responses and to keep in touch with our subjects between study visits. In an era when fewer and fewer people answer phone calls or check voicemail messages, Mosio's text messaging services have saved us an enormous amount of time and effort in our clinical research studies. I can't imagine running a study without it!”
Andrea G. Gillman, PhDResearch Program Manager, University of Pittsburgh School of Medicine
Frequently Asked Questions
Do we get a local texting number for our text lines?
Yes! We’ll ask you for the area code for that text line, then we’ll get you a dedicated texting number for your project in that area code, per availability. When adding new projects you are able to add an area code and choose from a list of available numbers.
If I’m on a Direct Plan, can I upgrade to Basic or Plus to add two-way texting with my current setup?
Yes! In fact, if you are currently using Direct to send REDCap alerts or notifications via text message, you can keep those functions running. Upgrading to a Basic or Plus Plan gives you access to the full Mosio dashboard, including two-way TextChat, automated scheduling with Storylines, Appointment Reminders, Autoresponders, and Alerts. Video with more info
Is there a cost for voice forwarding to one of our phone numbers?
Yes. 1 minute is 1 message credit.
Can we port our existing numbers to Mosio? If so, what is the cost?
Yes and it is absolutely free to do so. We don’t recommend doing it on live projects because it can take 3-5 business days, but we’re happy to help. More info
Is Mosio HIPAA and 21 CFR Part 11 compliant?
Yes. We can offer our privacy and data security statement to clients. Organizations needing a BAA, MSA or Security Review do so under an RCD License.
Why is it one text line/texting number per project?
For a number of reasons, including 10DLC registration restrictions to experience observing how clients have used Mosio in the past, our Dev team has configured the system so each Project in your Mosio Account has a dedicated texting number. This is to ensure the best service and maximum deliverability for messages in your projects, something we can’t guarantee when multiple projects are sharing a single texting number.
Is there two-way text messaging with the Direct Plan?
Not through the Mosio dashboard. Two-way text messaging is available with Basic and Plus Plans. There is, however, functionality in REDCap called “conversations” (SMS surveys via REDCap). You’ll want to check with your REDCap Admin to make sure that feature is available within your version of REDCap.
Can we send and receive photos (MMS)?
Yes, both ways. For sending out there is a cost. 1 MMS = 5 Credits.
What are “segments” and how are they different from messages?
SMS messages are made up of character batches called segments. Each segment is limited to 160 simple characters in order to fit network limitations. Mosio has built-in character counters so there are no surprises. More info
——-