Automate and Improve Your Research Communications

Remove communication inefficiencies with dedicated text lines.

Video: Mosio Plans, ExplainedVideo: Mosio Plans, Explained

DIRECT

One-Way,
REDCap Only

$42 / month

or get an Instant Quote

BASIC

Teams and
Labs

$99 / month

or get an Instant Quote

PLUS

Departments,
Large Labs
$199 / month

or get an Instant Quote

PROJECT

Get a formal
proposal for
your project.


or get an Instant Quote

DIRECT

One-Way,
REDCap Only

$42 / month

BASIC

Teams and
Labs

$124 / month

PLUS

Departments,
Large Labs
$249 / month

PROJECT

Contact us to
get a project
price quote.

FEATURES
Text Lines for Your Projects
– Includes dedicated texting number.
– 10DLC registration is included.
– USA and Canada only.
– Voice call forwarding.
– Click to Call (Basic/Plus Plans).
– Additional Projects/Text Lines:
$9/month

Forward voice calls to your texting numbers to another phone line. Voice Forwarding is 1 Credit per minute. Click to Call function lets you dial a participant phone number. 3 Credits per minute. 
Up to 4
Up to 10 Up to 30 Contact Us
Outbound Messages (Segments)
– Shared across Projects/Text Lines.
– Credits roll over to the next month.
– Totaled for the license length (e.g. Basic x 12 months = 36,000).

Inbound messages/segments are free.
Additional outbound messages/segments are $99 per 5,000.
1 MMS Credit = 5 Message/Segment Credits
1,000 3,000 7,500 Contact Us
User Logins
Staff member logins.
4 10 30 Contact Us
Features and Functionality
Text messaging functionality. Direct is limited, Basic and Plus are full two-way text messaging capable.
REDCap Alerts & Notifications Two-Way & Automated Texting
Two-Way & Automated Texting Two-Way & Automated Texting
Modules
– Text messaging functions within Mosio.

Modules are text messaging functions within the Mosio system.
Configuration in REDCap, One-Way Texts Only All Modules:
TextChat, Storylines, Reminders, Alerts
All Modules:
TextChat, Storylines, Reminders, Alerts
All Modules:
TextChat, Storylines, Reminders, Alerts
Mosio Dashboard
– Access to messages, replies, scheduling, and content management.

Direct Plans include only account management access for REDCap configuration.
Account Management Only Full Access Full Access Full Access
Extras
Additional Projects / Text Lines
– Includes dedicated texting number.
– 10 DLC registration included.
– One additional account login.

USA and Canada only. 10DLC Registration is included.
$9 / Month $9 / Month $9 / Month Discounted
Additional Outbound Messages (per 5,000)
– Credited to account for length of license.
– Inbound messages are free.
– Messages and Segments

Messages and Segments. Overage bucket credits are good for the length of your license.
$99 per 5,000 $99 per 5,000 $99 per 5,000 Discounted
Account Logins
Staff member logins.
$3 / Month $3 / Month $3 / Month Discounted
Dedicated Team Training
– Virtual team training session on how to configure projects on your own.
– Free for 12+ months plans.Our Dev team will show you how to set up a few elements of your first project.
$499
Free for 12+ month licenses.
$499
Free for 12+ month licenses.
Assisted Setup (per project)
Our Development team will configure Mosio based on your project needs.
$499 $499 Contact Us
REDCap Assistance for Basic Plans (per project)
– Mouse over for details.


– Import contacts into Mosio, trigger surveys or initiate storyline enrollment based on REDCap reports, send appointment reminders based on date and time fields within REDCap.
– Read only access required. Data and text history cannot be automatically imported into REDCap.
– REDCap Reports map to Storylines. Each report is associated to a Storyline, and users are added as they are added to the report, and removed when they fall off (up to 10 reports).
– Survey nudges (up to 10).
– Appointment Reminders. Appointment datetime field in REDCap to send reminders (up to 10).
– Survey Invitations,
Alerts & Notifications, and
SMS “Conversations” functionality is already embedded in REDCap.
Survey Invitations,
Alerts & Notifications, and
SMS “Conversations” functionality is embedded in REDCap with this plan.
$999 $1,998+ Contact Us
REDCap Assistance for Plus Plans (per project)
– Mouse over for details.


– More technical configurations based on data set or participant behaviors within REDCap.
– Data and text history can be automatically imported into your REDCap Project using field mapping, assigning survey data in Mosio to an instrument in REDCap.
– Please provide more details for an accurate quote.
– Survey Invitations,
Alerts & Notifications, and
SMS “Conversations” functionality is already embedded in REDCap.
Survey Invitations,
Alerts & Notifications, and
SMS “Conversations” functionality is embedded in REDCap with this plan.
$1,998+
Contact Us
SSO / SAML Configuration
The Mosio Dev team will work with client to configure SSO services for your organization. One-time fee.
Contact Us
MODULES
Auto Responders
Customizable automated replies for inbound text messages.
Storylines
Automated messaging scheduler for text-based interventions, surveys, check-ins, and adherence reminders.
Text Message Surveys
For data collection or compliance confirmation, where participants reply to confirm an action has been completed.
REDCap “Conversations”
(Managed in REDCap)
Appointment Reminders
Text message appointment reminders with custom messaging for Y/N responses.
Alerts/Group Messaging
Group messaging to participants. Can be used for message newsletters or study recruitment.
REDCap Alerts & Notifications
(Managed in REDCap)
Contacts
Participant contact management functions with team notes and commenting.
INTEGRATIONS
REDCap
Varying capabilities based on project needs. Direct is self-service. Basic and Custom Integrations are consultative and white glove service for configuration and testing.
Configured in REDCap Assisted Setup Services are Available Assisted Setup Services are Available Contact Us
APIs
Access to over 40 text messaging APIs.
Send SMS, Batch Status, Carrier Lookup, Text History, Storylines Send SMS, Batch Status, Carrier Lookup, Text History, Storylines All in Basic/Plus and Appointment Reminders, Create Surveys, Create Storylines, TextChat, Contacts, and more.
REPORTING
Text History
Text History for a participant provides a report of all incoming and outgoing texts.
Surveys
Completion Report, User Overview, User Responses, Reporting Per Participant, All Survey Responses.
Storylines
CSV Export of every participant’s current status within the system.
Opt-Out Report
A report of all participants who opted out of the system.
Contacts
On the top of the contact manager overview table, you have the option to export the data to csv, excel or PDF.
Custom Reporting
(Data Transfer Agreement)

Mosio Development will create a reporting view in the system based on collected data, formatted to your specifications.
SUPPORT
Email
Ticketing system via email.
Knowledge Base
Searchable articles and videos.
Video Walkthroughs
We have dozens and are making them all the time.
Training Webinars
Training webinars (general).
Dedicated Team Training
Virtual team training session on how to configure projects on your own.
Priority Support
Priority support through our ticketing system.
Dedicated Support Manager
A dedicated support manager will work with you from onboarding through project completion.
Site Staff Training Confirmation
Educational tool with confirmation from site staff to prove they understand the system.
RESEARCHER TOOLS
LOS (Letter of Support) Templates
We provide you with an LOS template to submit with your grants and sign when ready.
ICF Language Guidance for Texting
Phrasing and suggestions for adding text messaging consent for your informed consent forms.
Documentation for Grant/IRB Submissions
Messaging content and scheduling templates for Grant/IRB submissions.
Message/Segment Character Counter
Character counter to help you plan your message content with efficiency.
Project Planning/Onboarding Template
Templates to help you plan the message content and scheduling for your project team, grant applications or IRB submissions.

“Mosio has been invaluable for communicating with our research subjects. We use it to recruit, schedule (and reschedule) appointments, collect survey responses and to keep in touch with our subjects between study visits. In an era when fewer and fewer people answer phone calls or check voicemail messages, Mosio's text messaging services have saved us an enormous amount of time and effort in our clinical research studies. I can't imagine running a study without it!”

Andrea G. Gillman, PhDResearch Program Manager, University of Pittsburgh School of Medicine
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Frequently Asked Questions

Do we get a local texting number for our text lines?
Yes! We’ll ask you for the area code for that text line, then we’ll get you a dedicated texting number for your project in that area code, per availability. When adding new projects you are able to add an area code and choose from a list of available numbers.

What happens when a participant replies to a message in the Direct Plan?
When a participant responds to a message on the Direct Plan their message will show up in your Text History reports. Autoresponders and TextChat functions are available in Basic and Plus plans.

If I’m on a Direct Plan, can I upgrade to Basic or Plus to add two-way texting with my current setup?
Yes! In fact, if you are currently using Direct to send REDCap alerts or notifications via text message, you can keep those functions running. Upgrading to a Basic or Plus Plan gives you access to the full Mosio dashboard, including two-way TextChat, automated scheduling with Storylines, Appointment Reminders, Autoresponders, and Alerts. Video with more info

Is there a cost for voice forwarding to one of our phone numbers?
Yes. 1 minute is 1 message credit.

How does Click to Call work?
Mosio is a text messaging communications automation service for research and health projects, but we offer simple voice solutions for clients, especially those who have previously used other services like Google Voice. To activate it in your Basic or Plus plan, send in a support ticket. Instructions on how to call a participant will be included after activation. 1 click to call minute is 3 message credits. While useful, we recommend using your office line and voice forwarding options for phone calls.

Can we port our existing numbers to Mosio? If so, what is the cost?
Yes and it is absolutely free to do so. We don’t recommend doing it on live projects because it can take 3-5 business days, but we’re happy to help. More info

Is Mosio HIPAA and 21 CFR Part 11 compliant?
Yes. We can offer our privacy and data security statement to clients. Organizations needing a BAA, MSA or Security Review do so under an RCD License.

Does my IT team or REDCap Admins offering support account logins count against my plan?
If your organization holds an RCD License with Mosio, your REDCap Admins are able to be added to your Projects and not have their login count as one of the logins associated with your Plan.

Why is it one text line/texting number per project?
For a number of reasons, including 10DLC registration restrictions to experience observing how clients have used Mosio in the past, our Dev team has configured the system so each Project in your Mosio Account has a dedicated texting number. This is to ensure the best service and maximum deliverability for messages in your projects, something we can’t guarantee when multiple projects are sharing a single texting number.

Is there two-way text messaging with the Direct Plan?
Not through the Mosio dashboard. Two-way text messaging is available with Basic and Plus Plans. There is, however, functionality in REDCap called “conversations” (SMS surveys via REDCap). You’ll want to check with your REDCap Admin to make sure that feature is available within your version of REDCap.

Can we send and receive photos (MMS)?
Yes, both ways. For sending out there is a cost. 1 MMS = 5 Credits.

What APIs do developers have access to with Mosio plans?
We have a library of over 40 APIs. Basic and Plus Plans include 5 APIs. Custom projects can include others as listed above.

What are “segments” and how are they different from messages?
SMS messages are made up of character batches called segments. Each segment is limited to 160 simple characters in order to fit network limitations. Mosio has built-in character counters so there are no surprises. More info

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