Automated Text Messaging for Medical Device Clinical Trials (MDCTs)

Increase subject adherence and engagement in medical device clinical trials with automated text messaging.


Common Study Subject Engagement Challenges

  • Missed study visits.

  • Low adherence / non-compliance.

  • Unclear expectations or information.

  • Feeling unappreciated or lack of motivation.

  • Communication inefficiencies between subjects and study teams.

Automated Text Messaging Solutions

  • Provide helpful information to improve the “learning curve” for new device adoption.

  • Reminders for desired actions.

  • Notifications for device-related required activities.

  • Site appointment reminders (live or virtual visits).

  • Real-time information delivery.

  • Motivational and appreciation messages.

  • Automated messages (without study staff needing to remember.)

  • Improved patient-centricity on every mobile device.

Benefits to Medical Device Clinical Trial Sponsors

  • BYOD (Bring Your Own Device)

  • More cost efficient, no mobile phones to provision or manage by site staff.

  • Subjects know how to use their own phones, helping to ensure engagement.

  • Text messaging (SMS) is available on 98% of mobile phones.

  • Improved adherence, compliance, and communications.

  • Reminders for any desired action (with response-confirmation by subjects).

  • Improved study site appointment attendance.

  • Send ePRO links with “nudge” completion reminders.

  • Efficient Communications for Subjects and Site Staff

  • Automate study messages and reminders.

  • Easy subject enrollment for study staff. Customizable enrollment user interfaces available.

  • Pre-schedule and automate study coordinator check-ins.

  • “Sponsor View” dashboard for project management.

Emails and phone calls utilize many study staff resources, but are no longer an effective method of engaging subjects.

  • Over 23% of phone calls go to voicemail.

  • 80% of people these days don’t answer calls from unknown phone numbers.

  • 30% of voicemails sit unheard for 3 days or longer.

  • Over 90% of emails are spam.

More Efficient Study Subject Communications

With automated text message alerts and reminders from Mosio, you can improve adherence and engagement with subjects while reducing study staff workload.

  • Messages delivered in a timely fashion on subject mobile phones.

  • Pre-schedule messages or send in real-time.

  • Options for one-way or two-way text messaging.

  • Send text, emojis or links.

  • International text messaging reach for global clinical trials.

Mosio is 21 CFR Part 11, HIPAA and GDPR Compliant

Mosio has the following supplemental documents:
– Guidance For Industry Part 11, Electronic Records; Electronic Signatures — Scope and Application
– Guidance for Industry Computerized Systems Used in Clinical Investigations.

Mosio complies with client and regulatory requirements in crucial areas such role-based limited access, validation, data protection, data retrievability, audit trials, date/time stamps, and system training documentation. For enhanced security, data backup and production systems are distributed around the globe. For continual upgrades and client support, Mosio follows a defined SDLC and Quality Policy.


Compliance and Adherence Reminders

Help ensure desired actions are completed by study subjects, encouraging them to stay “on task” with protocol requirements.

  • Reminder and confirmation of device usage.

  • Guides or instructions on proper device application.

  • Offer clear instructions for study subjects to get assistance or support when needed.

  • Help keep subjects motivated and involved.

Appointment Reminders

Fix your “no show” rate with friendly automated text message appointment reminders.

  • Mosio’s Merge Field™ technology enables you to inject custom details in the message.

  • Ask for Y/N confirmation of attendance.

  • “Nudge” reminders can be sent for non-responses to Y/N confirmations.

  • Notifications can be sent to study staff when subjects cancel so they can quickly be rescheduled.

Improve Patient-Centricity in Your Clinical Trials

Offer support, encouragement and motivation with text messaging while reducing the workload on study staff. Automated coordinator check-ins can be pre-scheduled and personalized using a study coordinator’s name, helping to personalize communications.

Global Reach for International Medical Device Clinical Trials

Mosio’s network of mobile messaging providers covers the world. We’re able to send text messagings to any country in the world with two-way text messaging capabilities in 50+ countries.

We offer translation services to make it as easy as possible to get up and running quickly.

Connect to Third Party Software or Devices

Mosio manages a library of over 50 text messaging APIs, enabling seamless integration with external EDC, ePRO or devices. Contact us for more information about how you can leverage the power of text messaging in your clinical trials, accessible to every study subject.