Update (November 2023):

In the rapidly evolving landscape of mobile networks, upcoming changes in the use of 10-digit texting numbers have been causing some concern among research teams. The requirement to register as a business by September 30, 2021, to avoid potential deliverability issues has raised questions and uncertainties.

However, here’s the good news—Mosio users need not worry about these changes. At Mosio, we understand the importance of seamless communication for research projects, and we’ve taken proactive steps to address this regulatory shift. Our systems and established vendor relationships make the registration process for 10DLC numbers a breeze, and the best part? We handle it for our clients, entirely free of charge.

We recognize that our clients have important work to focus on, whether it’s standalone research projects or integrated efforts with platforms like REDCap. That’s why Mosio simplifies the registration and compliance process, allowing researchers to stay focused on their work without disruptions.

If you’re a researcher concerned about how these changes may impact your communication with study participants, rest assured that Mosio is here to help. Our commitment to staying ahead of the evolving text messaging landscape globally is reflected in our dedication to supporting clinical research teams. Whether you have questions or need assistance, feel free to reach out to us. Mosio is ready to navigate these changes for you, ensuring the continued success and quality of your research endeavors.

If you are a researcher looking to add automated or two-way text messaging to your studies for more efficient communications, we’re here to serve.

View our plans and pricing and get an instant proposal via email.

Original Post (September 2021):

We’ve been getting some emails from research teams asking about upcoming changes made by the mobile networks regarding the use of 10 digit texting numbers. It is creating some confusion because the requirements include having to register as a business at the risk of deliverability issues by September 30, 2021.



We wanted to take a moment to publish a quick update to inform our customers that Mosio already has systems and vendor relationships in place making this a non-issue. While everyone is required to register their 10DLC numbers, Mosio handles this process for our clients, free of charge. We will get some basic information from you to get your campaign registered and compliant so you can stick to your research. Whether you are using Mosio as a standalone project for research subject engagement, adherence or data collection or integrating Mosio with REDCap, Medrio or any other EDC, there are no changes you need to make to how you are conducting your research.

If you have any questions about this, please feel free to contact us. 



If you are a researcher and these changes may affect how you communicate with study participants using text messaging, we’re happy to help. You can contact us using our form, or fill out a project plan to give us a better idea of what you’re looking to do and how we can assist.

Mosio prides itself in being ahead of the changing landscape in text messaging, globally. 

Our focus on clinical research drives our commitment to improve the success and quality of research teams and we look forward to the opportunity to serve you.