Prioritizing participant satisfaction in your clinical research communication can yield the rich reward of timely responses, better medication or appointment compliance and useful data. Alternatively, forcing your participants to communicate through methods that they find inconvenient will undoubtedly lead to decreased satisfaction levels, longer response times or no response at all.
Participants who feel listened to and valued are more likely to have higher levels of satisfaction. With Mosio’s wide range of text messaging service solutions, you can leverage the current preference for communicating via text to your study’s benefit. Spare your participants the hassle of dealing with a telephone call from an unfamiliar number, manually writing down an appointment date or downloading a dedicated app by sending the necessary reminders, alerts, surveys or other tasks in a convenient text message.
Mosio’s web-based text messaging modules make it easy to create a communication system that fits seamlessly into your participants’ daily routine and demonstrates that their satisfaction is a priority in your research.