Texting is the new talking.
Increase patient engagement using intelligent two-way text messaging software.
Conversational two-way text messaging, not one-way mass blasting
Text message mobile marketing alerts are one dimensional. Don't blast your users, engage them by sending messages they can reply to.
Communicate 10-15x more efficiently than phone calls
One staff member can assist multiple users simultaneously and spend less "talk time" without a reduction in communication quality.
Share information seamlessly with one or many mobile users
Significantly faster response time than email or voicemail
Over 90% of text messages are read within 10 minutes. Harness the most utilized and powerful channel on the mobile phone with software made for interactive "TextChat" communications.
Send links to websites, documents, forms, videos and directions to mobile phones with ease.
Text Us: 415-799-4144 / Call Us: 877.667.4699
Message and Data Rates May Apply. Text STOP to 66746 to opt-out. Text HELP to 66746 for help. Privacy + T&C
© Copyright 2008-2016 Mosio, Inc., All Rights Reserved
What does "1 Text Messaging Number" in the plans mean?
It means either 1 virtual texting number associated with the account. For Enterprise clients in the US we use a keyword on our mobile carrier certified shared short code. In those cases it means 1 keyword.
Do we need any special hardware, phones or download any software to us Mosio?
Nope! Your users text you using their mobile phones. You respond via any internet connected device by logging into our secure web-based dashboard. You can receive and respond to questions via PC, tablet or smart phone.
How do users send us text messages?
They text your virtual number, just like they do friends or family. You let us know what area code you're in and we'll secure a virtual texting number specifically for your organization.
Can they call the number?
By default they will get a voice message letting them know it is for texting only, but we can route it to a number of your choice. Contact us for pricing.
How are we notified when new text messages come in?
You can be notified via your Mosio dashboard ("microboard"), email, Google Talk, text message or all of the above.
How many customers can an agent respond to at once?
As many as they can handle. We don't put limits on the number of simultaneous responses an agent can have. You'll find that they are able to help many more users than talking on the phone or via live chat.
What happens if we are unavailable when a question comes in?
You can create custom auto responders by day and time to let users know you are open or closed. We have holiday auto responders for special holidays that take precedence over your normal hours.
Can we initiate a text message with customers?
Absolutely! We have a feature called QuickSend which enables you to type in a user's mobile number and send a one-time message to them. They can reply and interact with you on your Mosio microboard.
Any other questions?
Use the Ask a Question tab on the right to ask a question via email or chat (if we're online). If you're in the US/Canada, text 415.799.4144 with your questions.
How TextChat Works: Respond to text messages or proactively send them, efficiently.
Steps to Get Started
Step 1: Sign up and get a special texting number in your area code.
Step 2a: Invite people to text your number with questions, comments, feedback, etc.
Step 2b: Use our QuickSend feature to proactively send text messages to users.
All you need is their mobile number and permission.
Step 3: Use your Mosio account to do one or all of the above.
1. Improve customer service, workforce communications or support on 99% of all mobile phones.
2. Support 10-15x the number of people who can be helped simultaneously by a service agent/rep answering phone calls.
3. Save time with custom Auto Responders, Canned Answer Templates and our 800+ term TextSpeak Translator for unknown acronyms.
Mosio's TextChat enables you to respond to questions and collect feedback from people texting your number. It also enables you to proactively send text messages to users and build an opt-in list of subscribers you can send alerts to.
Users text in questions, comments, feedback, etc from their mobile phones.
Messages can be answered by your staff in real-time or via Auto Responders.
A) Users text your special texting number the same way they do friends, family and co-workers.
B) Use our QuickSend feature to initiate one-to-one communications with users.
Proactively send text messages to users, all you need is their mobile number and permission.
Users can respond and continue the TextChat conversation.
C) Users subscribe to get alerts or reminders by texting ALERTS to your number.
After receiving alerts, users can reply back and take part in a TextChat with staff.
Staff can send text message alerts and announcements to a list of users who opt in.
Step 2c: Build a subscriber list and send alerts to those who opt in.
Mosio is available on 1.8 billion mobile phones in 21 countries.
Your Mosio dashboard is web-based, accessible from anywhere.
Great for updates about new services, events and specials.
Interactive text messaging software for...
“Mosio has helped our company deliver healthcare information to those who need it most.”
- Liz Howarth, U.S. Health Connect
“An outstanding platform, the only choice for two-way texting...”
- Kennon Jackson, BrdsNBz National
“The set up process is simple and the experience has been wonderful.”
- Amber Shaw, Identigene (DNA Testing)
“Mosio has set a new standard for service to researchers.”
- Richard Crosby, DDI Endowed Professor, University of Kentucky College of Public Health