Hotline users and support staff can communicate with each other in three easy ways:
1. When people need support, they text your special hotline texting number the same way they text friends and family.
2. Your helpline staff receive and respond to incoming texts via our secure, web-based dashboard. It has a host of tools like autoresponders and answer templates to improve your communication workflow.
3. After the TextChat has ended, you can encourage the hotline users to take a survey about their experience (or sign up to receive text alerts from you).
Ready to get started? Our company offers a free, 14-day trial, so you can try this text messaging support services tool completely risk free.