Great question. Twilio is a wonderful service, they’re one of our SMS and voice service providers, but they don’t build or provide text messaging applications, they only provide the texts.
If you’ll humor us for a quick analogy…
If REDCap is your house and you decide you want to add a room, garage, deck, hot tub, etc, you have two options: you can contact someone who has experience in building what you want, or you can go to Home Depot. Twilio is like going to Home Depot: you can buy the materials, but someone still needs to design, execute, and manage the build.
While DIY projects excite some people, many others want to call an expert to help them achieve their results. We can’t build you a hot tub, but we’ve been building text messaging solutions on our mobile messaging platform for clients for 10 years.
And if you are a DIYer…great, so are some of us! We also recognize the value of working with outside vendors and partners to better-utilize our resources. It’s why we use SMS vendors to connect to the myriad of mobile carriers and have no interest in building our own EDC software.
Research organizations like yours began contacting us to see if we were able to integrate our text messaging platform into REDCap. If you’d like to get a free consultation or have questions about how Mosio can help you achieve your REDCap-controlled research goals, contact our Development team for more information.