Great question. Twilio is a wonderful service, they’re one of our SMS and voice service providers, but they don’t build or provide text messaging applications, they only provide the texts.
If you’ll humor us for a quick analogy (or you can read our blog post about it)
If REDCap is your house and you decide you want to add a room, garage, deck, hot tub, etc, you have two options: you can contact someone who has experience in building what you want, or you can go to Lowe’s Home Improvement. Twilio is like going to Lowe’s: you can buy the materials, but someone still needs to design, execute, and manage the build, then provide you ongoing support.
While DIY projects excite some people, many others want to call an expert to help them achieve their results. We can’t build you a hot tub, but we’ve been building text messaging solutions on our mobile messaging platform for clients for 12 years.
And if you are a DIYer, great! So are some of us! We also recognize the value of working with outside vendors and partners to better utilize our resources. It’s why we use SMS vendors to connect to the myriad of mobile carriers and have no interest in building our own EDC software.
Research organizations like yours began contacting us to see if we were able to integrate our text messaging platform into REDCap. If you’d like to get a free consultation or have questions about how Mosio can help you achieve your REDCap-controlled research goals, contact our Development team for more information.
The SMS (Text Messaging) Ecosystem
The diagram shows where Mosio and its aggregator partners (including, but not limited to, Twilio) “sit” in the ecosystem.
If you’ve gotten this far and you’re still looking to build a solution on your own, our hats are off to you! If you don’t think that’s for you or still have a few more questions about how Mosio can help, please feel free to contact the Mosio Development team.