REDCap Direct: Self-Managed Text Messaging
Automated Text Messaging Inside of REDCap
Mosio now enables clients to send text messages for Alerts & Notifications and SMS Surveys in REDCap
There are two ways REDCap currently works with Mosio (more features coming soon):
1. Alerts & Notifications – Sending REDCap Survey links via text message.
2. SMS Surveys – Sending questions and getting replies via text message.
Mosio specializes in research communications automation, helping researchers improve engagement, adherence, and data collection in studies. The service is both HIPAA** and 21 CFR Part 11 compliant and willing to sign Organizational BAAs (Business Associate Agreements) with REDCap partner organizations.
Alerts & Notifications
With Mosio, you can send Alerts as SMS text messages, located on the Alerts & Notifications page. When creating a new alert, you will have the option to select either Email (via REDCap) or SMS (via Mosio).
Selecting SMS will remove all settings specific to email (subject line, attachments, etc) and reveal a text box where you can enter the phone number(s) of the recipients. The alerts will still function as usual, but the notification will be sent as an SMS message instead of an email.
The Mosio Development team has been helping REDCap users leverage two-way text messaging for over 6 years through custom REDCap integration services. REDCap Direct enables researchers to use their system in a “self-service” approach. More features and functionality are being developed.
Text Message (SMS) Surveys
With SMS Surveys, questions are presented individually as part of an SMS conversation thread. Respondents can answer using any type of alphanumeric text.
Most of REDCap’s survey features remain unchanged with SMS Surveys. These include enforcing required fields, validating fields, using branching logic, utilizing the Survey Queue for multiple surveys (only when Auto-Start is enabled), receiving email notifications and confirmations, accessing the Participant List, sending Automated Survey Invitations, implementing Stop Actions and using computer adaptive tests (CATs) downloaded from the REDCap Shared Library. However, the Survey Login feature is not compatible with SMS surveys.
NOTE: SMS Surveys are a sub-setting of the integration and need to be approved/added by your REDCap Admin. Depending on your organization’s usage policies, this function may not be available to you.
Benefits to REDCap Users and Admins
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Dedicated high volume texting number for each Account.
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Account texting number can be used for multiple REDCap Projects managed by your team.
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Automatic texting number (A2P 10DLC) registration (free of charge, no Tax ID/EIN required).
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We will review/sign organization or university BAAs (Business Associate Agreements).*
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More than six years experience helping researchers leverage text messaging and REDCap.
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More features/plans coming soon (TextChat, Appointment Reminders, etc).
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Message Overage Protection – by default your account will not send over your monthly allotment amount unless you opt-in to overages and specify a max.
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Discounted custom REDCap Integration services.
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Documentation and training guides specific to research.
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Letter of Support (LOS) templates.
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Documentation for grant or IRB submissions.
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Guidance on adding language to informed consent forms (ICFs).
* May incur additional costs, commitments, or licenses with your organization.
Benefits to Universities and Organizations
We developed REDCap Direct with the REDCap Dev team at the suggestion of research clients who wanted a simple, reliable way to add text messaging capabilities to REDCap with their privacy, data security, and administrative needs in mind.
What We Offer:
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Organization level Master Service Agreements (MSA) and licenses available.*
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Organizational BAAs (Business Associate Agreements) accepted.*
(Mosio will review and sign yours with no minimum monthly spend.) -
Management and controls by REDCap Administrators.
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HIPAA** and 21 CFR Part 11 Compliant.
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Bulk pricing discounts on organizational licenses.*
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Single Sign On (SSO) configuration for organizations.*
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Static IP Available (for whitelisting or VPN setups).*
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Encrypted VPN tunnel configuration.*
* May incur additional costs, commitments, or licenses with your organization.
** Sending secure REDCap survey links via SMS is HIPAA compliant, using SMS text messaging for other communication that may contain or request PHI should be reviewed and approved by your compliance staff.
RCD License – Organizational Agreement
The video below explains more about the RCD License.
If you are a manager or director at your organization looking to make it easy for your REDCap users to add text messaging capabilities to their projects, contact us for more information or to set up a meeting.
Mosio’s RCD License – Organizational Agreement
How is REDCap Direct Different from Mosio’s REDCap Integration Services?
REDCap Direct
Self-Service, Monthly Credit Card Billing, Simple Functionality
REDCap Integration Services
Custom Configuration, Proposal-Based Billing, More Functionality (See Below)
If you’re looking to add simple, but useful text messaging functionality to REDCap (Text Message Surveys, Alerts & Notifications), REDCap Direct is a good fit. If you’re looking for more complex two-way text messaging functions, REDCap Integration Services might be better.
REDCap Direct
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Self-Service (Instant Setup)
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Month to Month Billing (Credit Card)
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Text Message Alerts & Notifications, SMS Surveys
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Configuration Inside of REDCap
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Support via Guides, Videos and Knowledge Base
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Access to the Benefits Listed Above
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Pricing: See Below
REDCap Integration Services
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Assisted Setup and Configuration
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Proposal/Project-Based Billing
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Automated Messaging, Text-Based Interventions, Message Scheduling, Nudge Reminders to Ensure Task Completion, Two-Way TextChat Conversations, Appointment Reminders, Dynamic Functions (If This Then That) , Etc.
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Initiated Inside of REDCap
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Multi-Site or Office Studies
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Custom Configuration and Testing According to Study Needs
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Work with Mosio Development Team for Solution Delivery, Testing and Support
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Support via Guides, Videos, Knowledge Base and Account Manager
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Pricing: Get a Quote/Project Plan
REDCap Integration Pricing and Plans
BASIC (REDCap Direct)
1 Account / Self Service / Credit Card
$39 / month
One High Volume Texting Number (US/Canada)
Account Can Generate API Keys for Multiple Projects*
Free Texting Number Registration
REDCap Alerts & Notifications (Survey Links), SMS Surveys
Up to 1,000 Outbound Messages (monthly)
Free Inbound Text Messages
Setup: Self setup through the REDCap interface
Support: Email / Knowledge Base
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Extras:
$.03 per additional outbound message
(Includes carrier pass-through fees. Inbound text messages are free.)
Billed monthly in arrears or every 2,500 messages sent.
Additional Texting Numbers: $3 / month
(Includes mobile number registration.)
* Due to message routing restrictions, generating multiple API keys with a single texting number is only available for Alerts & Notifications settings, not SMS Surveys.
PLUS (REDCap Direct)
Coming Soon
Everything in the BASIC Plan +
Access to a Mosio Dashboard with…
Two-Way TextChat (Autoresponders, Answer Templates)
Text Message Appointment Reminders
Group Messaging Alerts (Newsletters, Recruitment)
Reports, Link Shortener, Image Manager
Multiple Team Logins With Custom Notifications
Discounted REDCap Integration Services
Custom REDCap Integration
Custom According to Study Needs
Get a Quote
Automated Messaging, Text-Based Interventions, Message Scheduling
Nudge Reminders to Ensure Task Completion
Two-Way TextChat Conversations, Appointment Reminders
Dynamic Functions (If This Then That) , etc.
Initiated Inside of REDCap
Multi-Site or Office Studies
Custom Configuration and Testing According to Study Needs
Work with Mosio Development Team for Solution Delivery, Testing and Support
Support via Guides, Videos, Knowledge Base and Account Manager