Mosio now enables clients to send text messages for Alerts & Notifications and SMS Surveys in REDCap

There are two ways REDCap currently works with Mosio (more features coming soon):
1. Alerts & Notifications – Sending REDCap Survey links via text message.
2. SMS Surveys – Sending questions and getting replies via text message.

Mosio specializes in research communications automation, helping researchers improve engagement, adherence, and data collection in studies. The service is both HIPAA** and 21 CFR Part 11 compliant and willing to sign Organizational BAAs (Business Associate Agreements) with REDCap partner organizations.

Alerts & Notifications (Send REDCap Link via Text Message)

This is the most popular REDCap Direct request. With Mosio, you can send Alerts as SMS text messages, located on the Alerts & Notifications page. When creating a new alert, you will have the option to select either Email (via REDCap) or SMS (via Mosio).

Selecting SMS will remove all settings specific to email (subject line, attachments, etc) and reveal a text box where you can enter the phone number(s) of the recipients. The alerts will still function as usual, but the notification will be sent as an SMS message instead of an email.

The Mosio Development team has been helping REDCap users leverage two-way text messaging for over 7 years through custom REDCap integration services. REDCap Direct enables researchers to use their system in a “self-service” approach. More features and functionality are being developed.

SMS Text Message Surveys (Called “Conversations” in REDCap)

According to our conversations with REDCap Admins and users, this feature is used in less than 5% of projects. With SMS Surveys (aka “Conversations”), questions are presented individually as part of an SMS conversation thread. Respondents can answer using any type of alphanumeric text.

Most of REDCap’s survey features remain unchanged with SMS Surveys. These include enforcing required fields, validating fields, using branching logic, utilizing the Survey Queue for multiple surveys (only when Auto-Start is enabled), receiving email notifications and confirmations, accessing the Participant List, sending Automated Survey Invitations, implementing Stop Actions and using computer adaptive tests (CATs) downloaded from the REDCap Shared Library. However, the Survey Login feature is not compatible with SMS surveys.

NOTE: SMS Surveys are a sub-setting of the integration and need to be approved/added by your REDCap Admin. Depending on your organization’s usage policies, this function may not be available to you.

Benefits to REDCap Users and Admins

• Dedicated high volume texting number for each Account.

• Account texting number can be used for multiple REDCap Projects managed by your team.

• Automatic texting number (A2P 10DLC) registration (free of charge).

• We will review/sign organization or university BAAs (Business Associate Agreements).*

• More than six years experience helping researchers leverage text messaging and REDCap.

• More features coming soon (Automated Messaging, Appointment Reminders, etc).

• Message Overage Protection – by default your account will not send over your monthly allotment amount unless you opt-in to overages and specify a max.

• Documentation and training guides specific to research.

• Letter of Support (LOS) templates.

• Documentation for grant or IRB submissions.

• Guidance on adding language to informed consent forms (ICFs).

* May incur additional costs, commitments, or licenses with your organization.

Benefits to Universities and Organizations

We developed REDCap Direct with the REDCap Dev team at the suggestion of research clients who wanted a simple, reliable way to add text messaging capabilities to REDCap with their privacy, data security, and administrative needs in mind.

What We Offer:

• Organization level Master Service Agreements (MSA) and licenses available.*

• Organizational BAAs (Business Associate Agreements) accepted.*
  (Mosio will review and sign yours with no minimum monthly spend.)

• Management and controls by REDCap Administrators.

• HIPAA** and 21 CFR Part 11 Compliant.

• Bulk pricing discounts on organizational licenses.*

• Single Sign On (SSO) configuration for organizations.*

• Static IP Available (for whitelisting or VPN setups).*

• Encrypted VPN tunnel configuration.*

* May incur additional costs, commitments, or licenses with your organization.
** Sending secure REDCap survey links via SMS is HIPAA compliant, using SMS text messaging for other communication that may contain or request PHI should be reviewed and approved by your compliance staff.

RCD License – Organizational Agreement
The video below explains more about the RCD License.

If you are a manager or director at your organization looking to make it easy for your REDCap users to add text messaging capabilities to their projects, contact us for more information or to set up a meeting.

Three Ways Mosio Works with REDCap Teams

1) REDCap Direct: Ready to Go (Researchers)
Once Mosio is enabled in your organization’s instance of REDCap, you can generate Mosio API Keys and begin configuring your projects. This option is self-service. Get started now.

2) RCD License (Departments and Organizations)
If your organization requires a more formal relationship with Mosio, including a BAA (Business Associate Agreement), MSA (Master Services Agreement), Security Review, etc, the RCD License offers this and more.
The RCD License gives your IT and Compliance Departments everything they need to approve Mosio as a vendor on your terms at a fraction of the cost of an enterprise license with other providers. Contact us for documentation or to set up a call to discuss details.

3) Custom Integration Solutions (Project by Project, Proposal Based)
More integrated functionality between Mosio and REDCap. These are project by project with the research team, REDCap admin and Mosio’s Development team working to integrate more complex automated texting programs into research beyond data collection.

Text messaging functions beyond sending REDCap survey links may include:
– Text-Based Interventions
– Adherence/Compliance Confirmation
– Appointment Reminders
– Two-Way TextChat Communications

Get a quote for custom REDCap Integration for your next project.

Our Goal
Our goal is to enable REDCap admins and managers to create all of the text messaging solutions we currently provide in our custom integration solutions, on their own.

Self-managed and cost effective

Usable by small and large research teams.

Custom-fit to your research project needs.

Providing automated text messaging solutions for all study types and sizes.

REDCap Direct enables small teams, departments, or labs to use one account and a single texting number to be used across multiple REDCap Projects. You can generate multiple Mosio API keys, one for each REDCap Project, with ease. You don’t have to get separate texting numbers for test or pilot projects but can where it is necessary.

a. One texting number can be used for multiple projects (if you’re not using SMS Surveys). Great for multiple smaller projects or a small team to share costs.

b. Additional texting numbers can be purchased/assigned to a REDCap Project.

c. Outbound texts pull from your Account message bucket (regardless of how many texting numbers you’re using).

*Note: The Account Owner manages the account, including credit card payments and the generation of additional Mosio API Keys. For this reason we advise making sure everyone working on your projects knows the message count limitations and understands the importance of getting opt-in consent, not using spammy language, etc.

Setting Up REDCap Direct is Easy

Here’s a short video on how to set up REDCap Direct in your REDCap dashboard. There are more instructions and guides in REDCap, but also in our REDCap Direct User Guide.

How Mosio and REDCap Direct Interact

The diagram below shows how Mosio and REDCap interact in REDCap Direct. More information about REDCap Integration Services can be found here.

Frequently Asked Questions (FAQs)

Managing Your Mosio Account/Billing
Payments are made monthly via credit card or via invoice/PO. After you create your Mosio Account and get an API Key, you’ll get access to a dashboard showing you details about your API Key, Texting Number and Usage. Your billing information and account settings can be managed from there, including canceling your service.

Do you offer a free trial of the REDCap Direct Service?
While we don’t offer a free trial of this service, we are offering the following for a limited time: If you cancel before the end of your first month and have not used all of your plan message credits, we’ll refund your credit card.

In what countries is REDCap Direct offered?
Currently, it is only available in North America. Mosio has global messaging capabilities and currently supports international clinical trials, so we hope to add this connectivity to REDCap Direct in the near future.

Do you offer voice services as well?
Mosio focuses specifically on two-way text messaging.

How do I get support?
You first need to make sure REDCap at your organization has enabled Mosio. Only a REDCap Administrator can enable Mosio services.

Mosio’s REDCap Direct is self-service with good information and guides at https://www.mosio.com/redcap-guide
If you don’t find what you’re looking for on that page, you can submit a support ticket.

Do I need a different Mosio API Key for each REDCap Project?
To keep clear continuity in text messaging communications, a Mosio API Key is required for each REDCap Project. That said, you are able to generate multiple Mosio API Keys for multiple REDCap Projects through a single texting number as long as those projects are only sending outbound messages.

NOTE: While sharing a texting number on multiple smaller projects can be useful and cost effective, we advise clients to proceed with caution. If content, opt-outs or some other reason gets the number blocked by a mobile carrier, it could block that number for all projects using it. We recommend getting a dedicated texting number for projects whenever possible.

Are there other Mosio features going to be added to REDCap Direct?
Yes. Mosio will be adding a host of additional features, some listed above. Currently, additional capabilities are available through Mosio’s REDCap Integration services, offered on a project by project basis. For more information about those capabilities and to get a quote, please visit: https://www.mosio.com/redcap-partners