mHealth News: Healthcare That’s Virtually There, Mobile Devices Linked to Better Health, Guarding Our Health With Mobile Health Technology

Telemedicine: Healthcare That’s Virtually There

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Guarding Our Health With Mobile Health Technology

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Mobile Devices Linked to Better Health

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Hospice of Michigan Unveils Mobile App to Connect Caregivers, Patients, Family

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Methodist Hospitals: Changing the Way Healthcare is Delivered in Northwest Indiana

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Text Messaging News: Rwanda’s Health Care Success Story, Text Messages More Helpful Than In-Person Provider Visit, AN EFFECTIVE HIV PREVENTION INTERVENTION

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New Smartphone App And Mobile Website Help FirstEnergy Utility Customers Stay Connected

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Rwanda’s Health Care Success Story

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Report: Patients Say Text Messages More Helpful Than In-Person Provider Visit

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Health Notes: Text service for suicide prevention sees heavy use

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TEXT MESSAGING AS AN EFFECTIVE HIV PREVENTION INTERVENTION FOR METHAMPHETAMINE-USING MSM

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Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

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Integrating Text Messaging with Customer Service [INFOGRAPHIC]

Integrating Text Messaging with Customer Service

We present to you a great infographic, titled “Taking it to the Text Level” – We agree with literally everything on this infographic and the wonderful stats in it, created by Demandforce and Column Five. Most consumers these days are texting with friends, family and work. More companies and organizations are realizing that it’s not a passing fad, but a great way to communicate quickly, both ways, with their customers, members and employees. There are various ways to integrate text messaging with your customer service channels. We advise you to discuss your options with companies who specialize in text messaging software and solutions to provide you with the best options for your budget and use cases.

Businesses taking advantage of text messaging benefit from cost savings in operations, more access to customers on the go and can take advantage of many mobile users quick access to the mobile web for promotions, coupons and additional information to help customers become fans.

Some of the key takeaways from the infographic:

  • 73% of American mobile phone owners are regular texters.
  • 66% suffer from “nomophobia”, being without your cell phone.
  • 33% of mobile phone users prefer a text message over a voice call.

There are more, below and if you’re looking for ways of integrating text messaging with your customer service or feedback channels, let us know.

10 Reasons You Should Be Texting with Students, On or Off Campus

We are contacted regularly by administrators, librarians and educators interested in text messaging with students for a variety of reasons. We’re not talking about campus emergency SMS blasting. While it is a valuable security tool for alerting students and faculty of danger in real-time, we specializing in conversational, two way text messaging. Essentially it is the same way students are accustomed to texting with each other.

Here are 10 things we hear from our prospects and existing customers regarding implementing text messaging to communicate with students. We recently did a Q&A session with Curtis Marsh from KU Info (University of Kansas) about using text messaging for student services that is worth a read. KU Info is one of the more popular services at the University of Kansas, set up originally in the 1970s to dispel rumors and now used as a general information line.

1. “They don’t respond to email.”

2. “They have so many different types of phones and text messaging reaches them all.”

3. “Your service lets me document my text conversations in a single place.”

4. “Texting lets them share information easily with each other.”

5. “I don’t have to text from MY phone, I type on your website.”

6. “We need to communicate with a lot of students at the same time.”

7. “We have been using instant messaging, but it doesn’t reach [students] away from their computers.”

8. “I like that I’m able to get back to them later after I find what they’re looking for, sending a single text message follow up.”

9. “Sending a single message update to a handful of our students and then letting them respond directly to us is so cool!”

10. “Answering questions was easy. I just sat down and clicked on the big red Answer button.”

You might have your own reasons for reading this list. If you have any more you’d like us to add, let us know and we’ll add them. Bottom line, text messaging is the best way to communicate with students, on or off of campus.