Mosio Announces True Two-Way Text Messaging Platform

Mosio Announces True Two-Way Text Messaging Platform

Software enables global, interactive TextChat messaging between organizations and mobile users for efficient, low-cost communications.

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SAN FRANCISCO, CA – July 24, 2013 – Mosio, an award-winning mobile software company, announces its True Two-Way Text Messaging solution, TextChat, for interactive conversations between organizations and their mobile users, including customers and staff alike. The easy-to-use, web-based platform enables low-cost communications with users globally in 21 countries.

There are many misconceptions about text messaging solutions, not all of which are equal. Some services may technically be considered two-way but do not actually allow for dynamic TextChat exchanges. And while some providers claim to offer global coverage, there may be additional fees incurred by the end user for international text messaging.

“Mosio’s two-way text messaging technology enables our clients to engage in threaded, interactive ‘TextChat’ conversations with their mobile users,” said Noel Chandler, CEO and Co-Founder of Mosio. “If those users are in one of the countries Mosio covers, they are texting to and receiving from a number in their own country, thereby avoiding international fees.”

The Mosio dashboard makes it easy to connect and communicate with mobile users. Some of the software’s features include customizable auto-responders, canned response templates and an 800+ term “textspeak” translator for text messaging acronyms. Organizations’ staff can respond to text messages or proactively send messages to customers and employees via one-to-one or subscriber alerts features.

Mosio’s software is ideal for customer support, health services, clinical research and workforce communications. Other services include text alerts, reminders, updates and surveys. Organizations can try out the TextChat technology with a free, 14-day trial.

Learn more about Mosio’s true two-way text messaging and global reach. For information on Mosio’s solutions and its multi-channel, web-based dashboard, visit www.mosio.com.

About Mosio
Currently available in 21 countries including the U.S., Canada, UK, Spain, Australia and South Africa, Mosio’s mobile software provides support and feedback solutions to organizations in healthcare, customer service, clinical research, health services, helplines, hospitality, contact centers and events.

Headquartered in San Francisco, Mosio’s technologies have served Home Depot, Southwest Airlines, McKesson, Harvard, Enterprise Holdings, American Hospital Association, Disney, State Farm Insurance, Marriott, Kaiser Permanente and the United States Department of Health and Human Services. For information about Mosio, visit www.mosio.com.

mHealth News: Mobile phone health schemes ‘could save Europe €200 billion’, EHRs could use an infusion of mobile technology, Canadians eager for more virtual, mobile healthcare solutions

Apps like Bant (shown above), a free app under development by the University Health Network in Toronto, allow Type 1 diabetes patients monitor their blood sugar levels to help manage their condition.

Mobile phone health schemes ‘could save Europe €200 billion’

Not only can mhealth be convenient for both patients and doctors, but it could also prove to be very cost worthy too. This article by the Telegraph states that mobile phone health schemes could save Europe 200 billion euros. The savings are for many reasons but one of the major contributors is because of the ability to shorten the amount of doctors needed within the workplace by allowing patients to keep track of their own health and communicate with doctors outside of medical facilities. This is especially important for the elderly that previously would need to make multiple trips to the doctors to keep an eye on their health.

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Hmm, you do look ill. I prescribe a good dose of mobile data

If everybody were to use mobile health applications to help keep track of their own health and fitness, doctors across the world would easily be able to keep track and monitor data on the human race’s overall health, causes for health conditions, and treatments that are most effective. Patients could also benefit from this data by being able to make the most out of the treatments available by knowing exactly what others with similar health conditions do to keep healthy.

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EHRs could use an infusion of mobile technology

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Canadians eager for more virtual, mobile healthcare solutions

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Can Smartphones Help Improve Access To Medications?

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Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

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mHealth NewsByte: 5 Useful Mobile Apps From The US Government, Apps could usher in mobile health revolution, EHRs and mobility: Right from the start

5 Useful Mobile Apps From The US Government

So, although it’s unlikely we’ll ever see an Angry Birds White House edition, the US government have released some mobile apps, and some of them could prove very valuable to you. This article points out 5 apps that you may not know about that could be useful in your life. This includes apps for health care, food management and safety, and family care. These apps help to provide information all in one place to help you improve your day to day life as best as possible.

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Using technology to maintain a personal touch with dental patients

Whilst it’s getting easier to search online and look after your own dental health, there’s nothing like a personal opinion from a professional, and by using technology, patients may be able to get the best of both worlds. By using an online system, a dental patient could search online about their dental health, but also easily book an appointment any time they may need to. Studies have shown that patients now prefer to book appointments online, but at the same time, they like to do the most they can for themselves when it comes to dental care and hygiene.

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Build a High Quality Mobile Health Program for Chronic Disease Management With Center for Technology and Aging’s New Online mHealth Toolkit

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Apps could usher in mobile health revolution

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EHRs and mobility: Right from the start

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Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

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8 Great Text Messaging Uses for Communicating with Field Technicians

Working out in the field can be stressful and time consuming. For businesses who depend on the efficiency of technicians to increase revenues, every minute counts. Text messaging offers significant advantages over phone calls when it comes to communicating in the field, including time-shifting (enabling each party to reply when it’s convenient for them), avoiding “voicemail tag” and quick sharing of information with anyone needing to repeat it or write it down.

The most important thing for companies to consider when using text messaging is to use a system that makes it efficient for them to receive and respond to text messages from field technicians. There’s no point in your managers/dispatchers to be sitting in the office texting when they can type on a keyboard as well.

8 great uses of text messaging for communicating with field technicians.

1. Status Updates
Enabling technicians to report quickly from the field provides managers/dispatch with real-time information about how things are going without hounding or spending any time on the phone.

2. Upsell Opportunities
There is no greater opportunity to offer a client new products or services than when you are at their location in front of them. Text messaging lets companies provide their technicians with opportunities to offer specific additional services to customers based on their purchase history or needs.

3. Where’s my next job?
It seems simple, but so much time can be saved using text messages to answer this question. If your company uses text messaging to give status updates, dispatch can proactively send this information so technicians can begin thinking of the next service call as soon as possible.

4. Heads up info about the next service call.
No one wants to go into a client situation unprepared. Whether it is letting technicians know about animals, their point of contact or history about the last service call, sending a quick SMS with information about the next job gives them the information they need to succeed.

5. Purchase orders, job orders and cost sharing.
Every company does things differently, so there’s no reason to go into specifics, but being able to send/receive information without having to hear it, then write it down is always going to be more efficient and avoid mistakes.

6. Directions, maps and location based information.
Sometimes you get lost. It happens. GPS can help, but what about finding a store close to where you are to help you get what you need faster? Along the same lines as #5, anything sent and received by texting is more efficient than writing it down.

7. Efficiently receive and respond to support questions.
Anytime technicians are away from headquarters they are at a disadvantage. They don’t have all of the information, don’t have face-to-face access to project managers or sales people who sold the job. Being able to text in a quick question, continue working, then get an answer saves the company time and gives the technician the support they need to get the job done quickly and correctly.

8. Order parts quickly.
In a perfect world everything technicians needed for a job would be in a warehouse on wheels. Until that happens, the faster they can communicate parts needed, the quicker those parts can be ordered and sent.

If you have any other uses you’re seeing out in the field, please feel free to post them in the comments.

Noel Chandler
Mosio’s FieldForce

Client Testimonial: Mosio’s Mobile Text Messaging Services for Events and Conferences

We absolutely love when clients are happy with our service. It might sound a bit cliche, but it’s true. We love happy clients because they make our job so much easier. With a few of us as parents or parents-to-be, we’re proud to have the PTA as a client.

Taken from an article entitled PTA: The Power of Parents: “Educators, administrators, academics, parents-even the mass media-all have been awakened to the overwhelming positive effect parent involvement can have on students’ academic performance.”

The PTA is one of the most powerful associations in education and we were honored to be chosen to power the mobile technology portion of their recent national conference.

Below is a testimonial from the client who has since acted as an amazing reference for us as well. Thanks Rebecca!

Just wanted to drop you a quick note of thanks and gratitude for engaging our attendees in a new way through Mosio! The alerts, info center texting and polling during our general sessions were a huge hit and we are hoping to continue all three with even greater usage amongst our attendees next year. Thank you for your patience and ongoing support throughout the set-up process. We look forward to the possibility of working with both of you again in the near future.

— Rebecca Burns, Director, Meetings & Conventions, National PTA

For information on how we can help engage your attendees through our text messaging solutions for conferences, events, meetings and trade shows, visit us at www.mosio.com.

Facts + Figures: Mobile Text Messages Usage in the U.S. (Hint: It’s Massive)

Text Message Growth in the U.S.

We hear a lot of feedback, questions and sometimes even a little skepticism regarding text messaging usage in the United States. Many folks understand and are part of the mobile messaging explosion in the U.S. and others need a little more convincing, asking “why don’t they just call or email us if they need something?”

While no one here sends 470 text messages per day, we love text messaging, are excited for it to be used everywhere, understand that it might be better to provide some industry facts regarding text messaging usage and show why we know we’ll see more and more companies embrace the mobile channel as an paramount addition to their businesses. We’ve compiled a quick list for you with links to the reports where possible, will add more as we find them and if you have any, please let us know or post them in the comments section.

  • On average, Americans send and receive twice as many text messages as phone calls per month. (Nielsen Mobile)
  • In 2008, teens and twenty-somethings were by far the largest users of texting, coming in at 85%. In 2009, this continued to be true with teens at 94% and 20-somethings at 87%, but usage also increased for older age groups. Among those in their 40s, usage jumped from 56% to 64%, and for those in their 50s it jumped from 38% to 46%. (The Vlingo Consumer Mobile Messaging Habits Report, May 20, 2009)
  • A new online survey of mobile users (sample size not disclosed) conducted in January, 2008 by Amplitude Research has found the following features and considerations to be most important among cell phone buyers:
    * Text messaging: 73%
    * Camera: 67%
    * Ability to access the mobile Internet: 61%
    * Music features: 34%
    * Video: 33%
  • Roughly two-thirds of Hispanics used text messaging services in the last 30 days, about one-fourth utilized mobile Internet, and the same percentage sent an email in the past month. (Nielsen IAG Study, July 4, 2009)


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Mobile Answers – About Mobile Software as a Service, Mobile Cloud Computing and the Future of Mobility

Mobile Answers

Mobile Answers – by Mosio

Welcome to our new information, news and commentary resource on  technologies, software as a service, cloud computing and all things mobile. This site was created and is maintained by those of us who work at Mosio, creators of Text a Librarian, the award winning AskMosio Community and Mosio for Businesses, enabling businesses and organizations to communicate with their customers and members on thier mobile devices.

We welcome you to visit often and if you’re interested in how Mosio can help your organization harness the mobile channel, please visit us at www.mosio.com.

Thanks and we look forward to speaking with you.

Have a curious day,

The Mosio Team
Mosio
Mobile Information Systems

Connecting you and your customers on their mobile devices.
SXSW Web Awards 2008 Mobile Winner