VIDEO GUIDE: How to set up your live polling service for events and conferences

VIDEO GUIDE: How to set up your live polling service for events and conferences

This video quickly walks you through how to set up a live poll (live polling service) with Mosio Q&A using the Surveys feature in the system. You’ll have your audience text SURVEY to your texting number, then complete the survey you have created in the system.

For a more thorough video guide on how to use the text message survey feature, you can watch https://www.youtube.com/watch?v=_s-QD…

For more information, pricing, and to sign up for a free trial:

https://www.mosio.com/qnaplans

4 Simple Church Service Improvements Using Text Messaging

Photo by Tuce on Unsplash

4 Simple Church Service Improvements Using Text Messaging

A recent study concluded that roughly 98 percent of SMS messages are opened and read within about fifteen minutes of receipt. Given these eye-opening statistics, there’s no doubt that text messaging is the most direct way to communicate with almost everyone today. Throughout the country, many churches are recognizing the importance of text messaging to create a more interactive experience for their visitors and members. In fact, many churches use a two-way text messaging software known as Mosio Q&A, and they love it.

Here are Four Features of Mosio Churches Love

Text to Screen – text questions or comments and then project them onto a screen.

With our innovative text to screen feature, you can let your congregation do the talking. Throughout a service, bible study, or other church events, our system makes it easy to encourage audience participation when they use text messaging to send a comment or question. These comments and questions are then projected onto a large display screen. Not only will your congregation become more engaged, you will also obtain key feedback through a simple text to liven the event in real-time.

Surveys – collect data and information
Many churches would like to survey visitors and members to improve their community outreach plan. Did you know that Mosio offers a simple and powerful way for churches to collect this important data and information?

During the church event, our system enables you to display polls on different screens or monitors. Contrary to similar text messaging services, our platform allows you to include as many questions on the poll as you would like. That way you are able to gather as much information as possible from the attendees.

After a great church event has ended, you can use our system to determine how to improve future events by sending out a simple text message to the attendees.

Alerts – send out text message updates, information or newsletters
According to much research, text messaging alerts have a 99 percent open rate. When you have Mosio by your side, you can make sure that your newsletters never go unnoticed again with our great alerts feature. As more and more of your church members actually read your newsletter, you’ll notice a substantial increase in attendance for church events.

TextChat – interactive, two-way text messaging that can be received and responded to.

In today’s society, pastors and church leaders are busy, and often times, it’s difficult for them to return phone calls in a timely manner. By using Mosio’s interactive, two-way text messaging feature known as TextChat, church leaders will be able to receive and quickly respond to multiple questions and comments from various members.

As church members receive quick and fast responses to questions and concerns, they will be more than willing to continue using text messaging to communicate with the church. The ultimate result of TextChat is a church with improved engagement.

Due to the fact that this amazing feature allows you to communicate 10-15X more efficiently than phone calls, TextChat is also great for church hotlines and helplines.

See how text messaging can work better for your church. Sign up for a free, 14 day trial of Mosio Q&A.

5 reasons text messaging is a better way to communicate with users than anything you’re using now

5 reasons text messaging is a better way to communicate with users than anything you’re using now

There are many ways to communicate with those around you, but if you’re running a organization that relies on quick interaction with you and your users, a more reliable, faster method may be needed on mobile devices. There are a few options to take when deciding what form of communication you’d like to use, text messaging is perfect for any sized organization, here are 5 reasons why:

1) Quick Response Times
Did you know that 90% of text messages are read within 10 minutes? And if you send a message that falls into that 10%, you’ll be happy to know that on average, people will look at their phones 150 times a day. Text messages to be replied to in real-time or from auto-responders and they’re cost effective. Because of these reasons, difference between the response time of emails or phone calls and text messages is phenomenal.

2) Multiple Streamlined Conversations at Once
Each person in your organization has the ability to answer just one phone call at once. Depending on the size of your organization, and the amount of customer interaction you’ll get, this may not be viable for you. With two-way text messaging, each staffer can engage in multiple text conversations at once, and they’ll be able to reply to new conversations while the first users take time to reply back.

3) Text Messages Keep Users in the Loop
While social media can be a great way to convey messages to your followers, you may not be reaching all of your users among all of the social noise. By texting instead, you’ll be able to send out messages about updates for your organization, new services, and any information you think could be useful to your users and ensure they’ll read it. With certain types of text messaging software, users are able to reply back to you and start a private conversation to get any questions they may want answered.

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4) Make Things Easier for Your Users and Staff
Communication through phone calls can be time consuming, costly and an inefficient way to share electronic data. Users have to write down any information they need, and in the heat of the moment they could easily get information wrong, ask for it to be repeated and grow frustrated. Phone calls have their place, but in many communications all that is required is short, quick information, making text messaging the perfect medium to reach those on-the-move.

5) Provide Great Service and Support
No matter what service you provide, good communication with users is incredibly important. Great service will determine whether users feel comfortable to come back to you again, and this can be difficult to achieve with phone calls or email. If you have multiple users trying to access your line, waiting times may turn users around, something that can be easily fixed with text messaging. Email can be used to reply quickly to users, but without having an obvious notification, users may not notice they have a reply to the email they’ve sent and the reply times between you and your customer could be hours or even days. With text messaging, you’ll be able to provide a much better experience for your users and hopefully it’ll be one they would be happy to come back to.

There are many ways to communicate with your users, but when it comes to reaching them everywhere in the quickest amount of time, nothing beats text messaging. If you host events, conferences or meetings, text messaging is a great way to engage your attendees and increase audience participation.

This article was brought to you by Mosio | Mobile Messaging Solutions. Please feel free to forward it on to colleagues or associates or find out more about how we help more organizations “go mobile” with cost effective two-way text messaging software. To get pricing and sign up for a free, 14 day trial: http://www.mosio.com/eventstrial

Mosio
Interactive. Mobile. Engagement.

How to Get Positive ROI from Mobile Worker Text Messaging Software in Less than 300 Words

Mobile Text Messaging = ROI in Business Communications

This morning I received an email from a VP of Service (let’s call him Robert) at a company that supplies, installs and supports office technologies with a team of sales reps and service technicians out in the field on client visits.

It said…

“Noel,

In 300 words or less – please give me the ‘Mosio for Dummies’ explanation of what your product does and how I can get an ROI on paying this amount each month.

Robert”

My reply…

Hi Robert,

In 167 words (290 if you include the 2 customer testimonials below my name)…
Our customers use Mosio’s FieldForce to exchange text messages with mobile workers from our secure website. These companies, like most, use the phone, email and other communication tools as well, probably like yours, but text messaging enables them to save time over phone calls, leaving, listening to and jotting down info from voicemails when they are giving status updates, asking questions or placing orders.

Simply put, it combines the time saving elements of texting (which 73% of mobile users do) with a hosted software solution for managers, dispatch or support in a business communications setting.

Positive Return on Investment:
Our customers are seeing ROI by noticing a huge reduction in the amount of phone calls and “voicemail tag” with their workforce out in the field. Many Mosio clients launch the system to a smaller, test group and then roll it out to everyone after that to see how it goes. I’ve listed two client testimonials below which show anecdotal ROI stories from happy Mosio clients.

Noel

“Mosio’s FieldForce has been great for us. It enables us to maintain regular contact with our associates without spending a lot of time tied up talking on the phone or returning calls.” — Tim Gross, U.S. Remodelers

“FieldForce offers a convenient and effective way for our merchandisers and managers to communicate when they are out in the field or in stores where there is a high noise level.  The quality, price and value of the service are excellent.  The program was very easy to set up and the Mosio Team is friendly, dependable and very responsive. FieldForce has proved to be an asset to our company in providing excellent Customer Service to our customers and employees.  ” — Sherrie Arnold, ATA Retail Services

His reply to my reply…

Noel- you did very well.  I will forward this on to our Director of IT for his input and let you know if we are interested in further discussion.
Thank you very much.
Robert

I appreciated Robert’s challenge as well as his response. We love Directors of IT and anyone else making decisions in technology for their companies, but we designed our software to have the lowest IT footprint possible. Mosio is web-based, secure, uses the text messaging capabilities of any mobile phone with text messages sent or received from any internet connected computer or tablet. ROI is the most important part of any business technology. Whether or not you use Mosio’s FieldForce, using text messaging to communicate with your workforce will absolutely provide you with cost savings over phone calls and voicemail.