15 of the Best Post Event Survey Questions to Ask with Text Messaging

As an event organizer, you are aware that the best way to gather valuable insights from attendees is by asking post event survey questions. But do you know the secret to capturing attendee feedback quickly in a main event survey or meeting survey? Here’s a little hint: Text messaging. Yes, you’ve read that correctly! Text messaging is the most effective tool to collect valuable information from your event participants in a main event survey. The trick is to keep the questions as simple as possible while obtaining the best feedback. So, if you would like to improve your next meeting, event, or conference, you’ll definitely sleep better at night knowing these great post event survey questions to ask via text messaging. 

The Best Post Event Survey Questions To Ask Via Text Messaging 

1. Which parts of the event did you like most?

When obtaining valuable insights from participants, always remember that positive feedback is just as important as constructive criticism. 

2. Please rate your level of satisfaction with the event, 1 =
Did not meet expectations, 10 = Was beyond expectations. 

Text messaging is a great tool to enable attendees to quickly and easily rate their satisfaction with key aspects of the event experience such as speakers, vendors, locations, catering, ect. 

3. Do you plan on coming back to the next one?

A great alternative to this question is “Did you like the event?” Regardless of the way you choose to phrase this question in a text message, the answers will be a great indication of attendee satisfaction.¬†

4. How can we improve your experience in the future?

If you would like to obtain more direct and immediate feedback from participants, consider asking this short and effective question via text message. Most attendees are happy to provide feedback as long as the task doesn’t take too much time.¬†

5. Did any specific speaker or session stand out for you? If so, which one?

When all is said and done, isn’t your primary goal to ensure that attendees are satisfied with the event and see a return on their investment? Text messaging can easily determine if the participants actually enjoyed the speakers and sessions at your event.¬†

6. Did you come to this event alone or with colleagues/friends?

A question as simple as this one is best asked in a text message. 

7. Do you know anyone who would be great to speak at our future events?

These types of questions that support simple answers are also perfect for text messaging. 

8. Will you please share your thoughts about the event, in general?

This open-text question sent by text message can encourage attendees to be honest and give them the freedom to fully address the topic. 

9. What part of the event did you enjoy the least?

Text messaging enables you to build a running list of your attendees least favorite aspects of the event to ensure that you never repeat ideas that aren’t working.¬†

10. If this was your event, what would you do to make it better for attendees?

Questions like these offer attendees the opportunity to provide constructive feedback. When the question is sent by text message, participants can share their feelings, comments, and criticisms in a quick and concise manner. 

11. How likely are you to tell a friend or colleague about this event?

Another great indicator of participant satisfaction, this question could be asked in the form of a free response or simple rating. Either way, it’s an excellent question to ask via text message.¬†

12. If there is an area or topic you wished we would have covered? If so, do tell!

With text messaging, you can make planning for your next event easier than ever by quickly asking participants this question. The answers will definitely help you gather really cool ideas so that your next event is awesome! 

13. What did you think of the food? Do you have some ideas on how we can improve it? 

The food is the best aspect of your event, right? Jokes aside, it’s important to know if your participants liked the food because when their stomachs are satisfied, they are more likely to enjoy the most important parts of your event.¬†

14. If you visited the exhibitor hall, which ones did you find the most interesting?

As you test out new features such as an exhibitor hall, you can easily observe the success of these ideas by deploying text messages to participants. 

15. Did you make any new friends or contacts while here?

Networking is crucial, and this simple question sent via text message will gauge if your attendees are making great connections during your events. 

BONUS: The Best Pre-Event Survey Questions

Of course, these are great questions to ask after an event, via text message, but what should you ask attendees beforehand in a meeting 
survey? Don’t worry! We’ve got you covered! Check out these great questions that can be asked before an event, conference, or meeting with text message. 

1. What would you like to get out of the event?

2. Which speakers are you eager to hear most?

3. What event information did you have trouble accessing or finding?

4. Is this your first time attending the event?

5. What are some ways we can make this event be the best one you’ve ever attended?

For more information, pricing, and to sign up for a free trial:

https://www.mosio.com/qnaplans

VIDEO GUIDE: Customizing Your Text to Screen Header Image

VIDEO GUIDE: Customizing Your Text to Screen Header Image

Mosio Q&A is great for event organizers who want simple text to screen software. It enables an interactive audience Q&A experience, letting attendees text their questions and have them show up on the screen for speakers or presenters to answer.

You may create your own graphic with the dimensions (1920 x 150) and customize the screen for your event, conference, or meeting.

We offer some default graphics you are welcome to use, located at:
http://www.mosio.com/mobileanswers/mosio-custom-text-to-screen-software-header-templates/

For more information, pricing, and to sign up for a free trial: https://www.mosio.com/qnaplans

Clinical Trial Promotion and Subscription via SMS

Image courtesy of adamr / FreeDigitalPhotos.net.
Image courtesy of adamr / FreeDigitalPhotos.net.

SMS and Email Subscriptions: A Case Study

SMS has the ability to considerably increase email signups.  At least, that’s what a Zettasphere case study reviewed by Tim Watson, an independent email marketing consultant, showed late last month.

In the study run in the United Kingdom, Deal Monster created an ad for ¬£5 off of first purchase.¬† This ad was placed in a local newspaper for a few weeks, and either stated that the deal could be claimed via web signup link or by texting an email address to the number ‚Äė84101‚Äô. By the end of the study, SMS created 3.3 times more signups than the web link.

Watson believes that the reason for the shining SMS performance is clear:¬†‚ÄúTime and time again I see that making processes simpler, faster, and more immediate improves conversion.‚Ä̬†SMS does just that.

SMS Promotion and Subscription in Clinical Trials

SMS provides a direct, concise, and easy way to relate to another person.  It is always available, trustworthy, and convenient.  This is why SMS is so vital in clinical trials: SMS allows patients to easily access trial information, including sign-ups and prescreening questions.  Imagine if your sign-ups for a trial increased more than threefold… Your recruitment would be outstanding!

There is a clear benefit to having SMS as an available option for potential research patients. In his article, Watson provides suggestions for using this ‚ÄúSMS-2-subscribe‚ÄĚ approach by using offline touch points. These points provide exposure so that potential patients are able to ‚Äėsubscribe‚Äô, or sign up, to receive trial information.¬† Watson‚Äôs suggestions include printing on receipts, posters in waiting areas, exhibitions, auditoriums, live screens, and print materials. The idea is to provide as many avenues as possible to get future patients connected with your site via SMS, a mobile technology that is used at least daily.

Increasing offline touch points to drive home subscriptions via SMS can only benefit a research site.  With the simplicity and immediate connection that SMS provides, trial recruitment could be increased significantly! How do you think that your recruitment numbers could change?

Want to know more about using SMS in clinical trials? Head over to http://www.mosio.com/research for more information and a free consultation/quote.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects. 

10 Health and Research Studies Utilizing Text Messaging | Clinical Trials Mobile Messaging Software

10 Health and Research Studies Utilizing Mobile Text Messaging

We’ve compiled a list of 10 studies below, including text messaging support for maternal obesity services, improved adherence and outcomes for pediatric liver transplant recipients, early infant diagnosis of HIV infection in Zambia through mobile phone texting of blood result to name a few. All studies listed below have links to their respective findings and papers.

If you are conducting a research study and have any questions about how text messaging can help you improve in patient recruiting, program reminders and data collection, please visit our text messaging for research services page or call Gabriel Macias: 877.677.4699 Ext. 703.

LIST OF STUDIES, PUBLICATIONS AND PAPERS:

1) Effects of a mobile phone short message service on antiretroviral treatment adherence in Kenya (WelTel Kenya1): a randomised trial

Background:

Mobile (cell) phone communication has been suggested as a method to improve delivery of health services. However, data on the effects of mobile health technology on patient outcomes in resource-limited settings are limited. We aimed to assess whether mobile phone communication between health-care workers and patients starting antiretroviral therapy in Kenya improved drug adherence and suppression of plasma HIV-1 RNA load.

Dr Richard T Lester MD a b c , Paul Ritvo PhD d, Edward J Mills PhD e, Antony Kariri BSc a, Sarah Karanja BSc a, Michael H Chung MD f, William Jack DPhil g, James Habyarimana PhD h, Mohsen Sadatsafavi MD i, Mehdi Najafzadeh MSc i, Carlo A MarraPharmD i, Benson Estambale MBChB j, Elizabeth Ngugi PhD a, T Blake Ball PhD b, Lehana Thabane PhD k, Lawrence J Gelmon MD ab, Joshua Kimani MBChB a b, Marta Ackers MD l, Prof Francis A Plummer MD b m

a Department of Medical Microbiology, University of Nairobi, Nairobi, Kenya

b Department of Medical Microbiology, University of Manitoba, Health Sciences Centre, Winnipeg, MB, Canada

c Division of Infectious Diseases, Department of Medicine, University of British Columbia, Vancouver, BC, Canada

d School of Kinesiology and Health Sciences, Department of Psychology, York University, York, ON, Canada

e Faculty of Health Sciences, University of Ottawa, Ottawa, ON, Canada

f Department of Global Health, University of Washington, Seattle, WA, USA

g Department of Economics, Georgetown University, Washington, DC, USA

h Georgetown Public Policy Institute, Georgetown University, Washington, DC, USA

i Collaboration for Outcome Research and Evaluation, Faculty of Pharmaceutical Sciences, University of British Columbia, Vancouver, BC, Canada

j University of Nairobi Institute of Tropical and Infectious Diseases, Nairobi, Kenya

k Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, ON, Canada

l Global AIDS Program, US Centers for Disease Control and Prevention, Nairobi, Kenya

m National Microbiology Laboratory, Public Health Agency of Canada, Winnipeg, MB, Canada

Correspondence to: Dr Richard T Lester, British Columbia Centre for Disease Control, 655 West 12th Avenue, Vancouver, BC, V5Z 4R4, Canada

Published Online: 10 November 2010

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2) Considerations in using text messages to improve adherence to highly active antiretroviral therapy: a qualitative study among clients in Yaoundé, Cameroon

Abstract:

Poor adherence to highly active antiretroviral therapy (HAART) is a major hindrance to the reduction of mortality and morbidity due to HIV. This qualitative study used focus groups to explore the views and experiences of HIV patients on HAART with adherence reminders, especially the text message (SMS [short message service]).

Lawrence Mbuagbaw1,2, Renée Cécile Bonono-Momnougui1, Lehana Thabane2,3

1Centre for the Development of Best Practices in Health (CDBPH), Yaound√© Central Hospital, Yaound√©, Cameroon;¬†2Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, Ontario, Canada;3Biostatistics Unit, Father Sean O’Sullivan Research Centre, St Joseph’s Healthcare, Hamilton, Ontario, Canada

Published:  April 2012

_____________________________________________________________

3)¬†Women’s and Midwives’ Perspectives on the Design of a Text Messaging Support for Maternal Obesity Services: An Exploratory Study

Abstract:

This study was aimed to explore women’s and midwives’ views on the use of mobile technology in supporting obese pregnant women with healthy lifestyle choices.

H. Soltani,1 P. J. Furness,2 M. A. Arden,2 K. McSeveny,3 C. Garland,4 H. Sustar,5 and A. Dearden3

1Health and Social Care Research Centre, Sheffield Hallam University, 32 Collegiate Crescent, Sheffield S10 2BP, UK
2Department of Psychology, Sociology & Politics, Sheffield Hallam University, Collegiate Crescent, Sheffield S10 2BP, UK
3Communication and Computing Research Centre, Sheffield Hallam University, Cantor Building, 153 Arundel Street, Sheffield S1 2NU, UK
4Maternal Obesity Clinic, Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Armthorpe Road, Doncaster, DN2 5LT, UK
5Sheffield Hallam University, Cantor Building, 153 Arundel Street, Sheffield S1 2NU, UK

Correspondence should be addressed to H. Soltani, h.soltani@shu.ac.uk

Received 9 March 2012; Revised 21 May 2012; Accepted 27 May 2012

Published: 2012

_____________________________________________________________

4) Early infant diagnosis of HIV infection in Zambia through mobile phone texting of blood test results

Objective:

To see if, in the diagnosis of infant infection with human immunodeficiency virus (HIV) in Zambia, turnaround times could be reduced by using an automated notification system based on mobile phone texting.

Phil Seidenberg a, Stephen Nicholson b, Merrick Schaefer c, Katherine Semrau a, Maximillian Bweupe d, Noel Masese d, Rachael Bonawitz e, Lastone Chitembo c, Caitlin Goggin b & Donald M Thea a

a. Center for Global Health and Development, Boston University, 801 Massachusetts Avenue, Boston, MA 02118, United States of America (USA).
b. Zambia Center for Applied Health Research and Development, Lusaka, Zambia.
c. United Nations Children’s Fund Zambia, Lusaka, Zambia.
d.Zambian Ministry of Health, Lusaka, Zambia.
e.Department of Pediatrics, Boston Medical Center, Boston, USA.

Correspondence to Donald M Thea (e-mail: dthea@bu.edu).

Published: 2012 May (WHO Bulletin)

_____________________________________________________________

5) Internet and Mobile Technology Use Among Urban African American Parents

Background:

There is considerable potential for mobile technologies to empower pediatric patients and families, in particular by improving their communication with health professionals. While mHealth technology seems poised to transform healthcare communication, its efficacy in minority populations in unclear.

Ivor Braden Horn*, Children’s National Medical Center, Washington, DC, United States

Stephanie J Mitchell, Children’s National Medical Center, Washington, DC, United States

Published: 2012-08-22

_____________________________________________________________

6)¬†A telephone- and text-message based telemedical care concept for patients with mental health disorders–study protocol for a randomized, controlled study design

BACKGROUND:

As in other countries worldwide, the prevalence of mental disorders in Germany is high. Although numerically a dense network of in- and outpatient psychiatric health services exists, the availability in rural and remote regions is insufficient.In rural regions, telemedical concepts can be a chance to unburden and complement the existing healthcare system.

van den Berg N, Grabe HJ, Freyberger HJ, Hoffmann W

Institute for Community Medicine University of Greifswald Ellernholzstr, 1/2 17487 Greifswald, Germany. neeltje.vandenberg@uni-greifswald.de

Published: 17 February 2011

_____________________________________________________________

7) Enhancement of care through self-monitoring and tailored feedback via text messaging and their use in the treatment of childhood overweight

Objective:

This paper first illustrates the general potential of the short message service (SMS) for symptom and behavior monitoring and the provision of tailored feedback. Second, an SMS-based maintenance treatment (SMSMT) is introduced aimed at enhancing the treatment of childhood overweight.

1Stephanie Bauer, 2 Judith de Niet, 2Reinier Timman, 3Hans Kordy

1University Hospital Heidelberg, Germany

Corresponding author at: Center for Psychotherapy Research, University Hospital Heidelberg, Bergheimerstr. 54, 69115 Heidelberg, Germany. Tel.: +49 6221 567612; fax: +49 6221 567350.

2Department of Medical Psychology and Psychotherapy, Erasmus University Medical Centre, Rotterdam, The Netherlands

3University Hospital Heidelberg, Germany

Published online: 26 April 2010

_____________________________________________________________

8) Improved Adherence and Outcomes for Pediatric Liver Transplant Recipients by Using Text Messaging

OBJECTIVE:

The goal was to improve immunosuppressant adherence for pediatric patients with orthotopic liver transplants by using text messaging (TM).

Tamir Miloh, MDa,b, Rachel Annunziato, PhDa,b,c, Ronen Arnon, MDa,b, Jill Warshaw, NPa,b, Sanobar Parkar, MD, MPHa,b, Frederick J. Suchy, MDa,b, Kishore Iyer, MDa,b, Nanda Kerkar, MDa,b

aDepartment of Pediatrics

bRecanati Miller Transplant Institute, Mount Sinai Hospital, New York, New York

cDepartment of Psychology, Fordham University, Bronx, New York

Published online: October 12, 2009

_____________________________________________________________

9) Effect of a Text Messaging Intervention on Influenza Vaccination in an Urban, Low-Income Pediatric and Adolescent PopulationA Randomized Controlled Trial

Objective:

To evaluate targeted text message reminders for low-income, urban parents to promote receipt of influenza vaccination among children and adolescents.

Melissa S. Stockwell, MD, MPH; Elyse Olshen Kharbanda, MD, MPH; Raquel Andres Martinez, PhD; Celibell Y. Vargas, MD; David K. Vawdrey, PhD; Stewin Camargo, BS

Author Affiliations: Departments of Pediatrics (Drs Stockwell, Martinez, and Vargas and Mr Camargo), Biomedical Informatics (Dr Vawdrey), and Population and Family Health, Mailman School of Public Health (Drs Stockwell and Martinez), Columbia University, New York, New York; New York-Presbyterian Hospital, New York, New York (Drs Stockwell and Vawdrey); and HealthPartners Research Foundation, Minneapolis, Minnesota (Dr Kharbanda).

Published: April 25, 2012

_____________________________________________________________

10) Harm Reduction Text Messages Delivered During Alcohol Drinking: Feasibility Study Protocol

Background:

Recent research using mobile phone interventions to address public health issues such as smoking, obesity, depression, and diabetes provides a basis for trialing a similar approach toward reducing the negative consequences of risky drinking.

Karen Adell Renner1, BA, MA; Natalie Walker2*; Varsha Parag2*; Ross McCormick1*

1General Practice and Primary Health Care, School of Population Health, University of Auckland, Auckland, New Zealand
2Clinical Trials Research Unit, School of Population Health, University of Auckland, Auckland, New Zealand
*these authors contributed equally

Corresponding Author:

Karen Adell Renner, BA, MA

General Practice and Primary Health Care
School of Population Health
University of Auckland
Bldg 730
261 Morrin Road, Glen Innes
Auckland,
New Zealand
Phone: 64 21440501
Fax: 64 94157182
Email: k.renner [at] auckland.ac.nz

Published: 23.05.12

______________________________________________________

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

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Text Messaging for Help Line Service Providers – Health Education and Public Assistance Call Centers

Text Messaging is a Great Way to Help Those In Need

The growing usefulness of text messaging as a communication tool originally stemmed from wanting to keep in touch with friends and family. It has quickly grown to a way of interacting with businesses through mobile marketing, voting on tv shows like American Idol and more recently as a two-way method of communicating with organizations offering assistance and help.

We’re seeing it used by organizations who want to provide health advice and sex education services to teens and young adults, as a way of preventing those in desperate times who are contemplating hurting themselves or who are simply distressed by uncontrollable happenings in their surroundings, like the oil spill or natural disasters.

The three main benefits of offering text messaging as a help line service are:

1) The ability to be able to receive and reply to text messages anonymously.
Not all text messaging software providers have this option, so ask first.

2) Text messaging is more teen and young adult-friendly than phone calls or email.
A Pew study found that 63% of all teens say they exchange text messages every day with people in their lives, including their parents. Also, nearly half of all teens send and receive text messages with friends daily. 39% of teens never exchange e-mail.

3) Efficient information exchanges.
Responders can be assisting multiple people at once and also have the ability to send back specific information via text message that doesn’t need to be written down. For those with smart phones, a link to more information and data can be sent quickly, making the experience seamless.

One of our text messaging for helplines clients is the TALKWITHUS campaign. Here are some promotional pieces for those, including one from the Surgeon General.

Talk With Us Helpline – Oil Spill Radio Spot

How to Report Text Message Spammers from Your Mobile Phone

Spam sucks and on your mobile phone it’s even worse. The process to report spammers used to be as big of a pain as spam itself, but in February 2010 the GSM Association launched a pilot program using the (even shorter) short code 7726 (which spells out SPAM on your phone’s keypad). I use AT&T, which participates in it and I’m not entirely sure of the other carriers in the U.S. who do, but all of them should.

I Here’s how you use it:

1. Copy the spam message you get in your phone.

2. Text it to 7726.

3. Copy the phone number you’re receiving a spam from and wait for about 10 seconds.

4. You should get a reply from your carrier asking you for the phone number. Reply to that message with the number.

I have found this to be quite helpful and in fact I have yet to get another spam message from the phone number who sent it in the first place. It’s entirely possible that the spammers are simply changing numbers, but being able to do this from my phone is convenient, simple and empowering.