Hospitality News Update: Hotels get more creative with digital screens, Restaurants turn to smartphones, tablets for orders and more, NFC technology trial to begin at McDonald’s in Canada

The Cosmopolitan of Las Vegas has eight large floor-to-ceiling video columns that use photography and film to tell a story.

Hotels get more creative with digital screens

By using digital screens, hotels are displaying digital art to please customers and keep things looking pretty. What I love about the idea of using digital screens is that it’s incredibly easy to change what is on the screen, meaning you can suit up the hotel for whatever time of the year it is, and it’s nice and bright, allowing the screens to act like a source of light. It is expensive however, and a hotel will most likely already be classy enough to be on the 5 star list before installing these new digital screens into their entry room.

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Grand Strand restaurants embrace new technology

By using text messaging, restaurants can not only cut down on costs, but also provide information to customers and thank them for visiting their restaurant in a new, digitally accepting way. As an example, Drunken Jacks is now taking phone numbers from their customers and sending them texts to inform them when their meals are ready. This apparently costs $50 a month, and they won’t have to worry about losing their pagers which cost $80 each and can often go missing.

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Dorsett Singapore Hotel and Residences is Southeast Asia’s First New-Built Hotel Using More Than 95% LED Lamps

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Restaurants turn to smartphones, tablets for orders and more

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NFC technology trial to begin at McDonald’s in Canada

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Hospitality News: Revolutionary In-Room Tech, Software For Hotel Industry, The long wait is over

Revolutionary In-Room Tech

Software For Hotel Industry

Running a hotel can be a lucrative business, but managing customers and keeping on track of the state of your hotel can be a hard challenge to maser. Luckily, there is software out there that can help your life as a hotel manager a little easier. It will still take effort and practice, but with the help of some easily available software, your job as a hotel manager will be a lot less stressful, and even experienced hotel managers could probably agree that using software to help run your business can keep you afloat.

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The long wait is over

Asking for the stranger in front of you at your local post office, airport, train station or theme park to hold your place in the queue isn’t exactly a sure-fire way to reserve a spot whilst you’re out doing other things, so until we have an alternative, waiting in-line may be the only option. It may not be long till we do have an alternative though- a software company has developed a system that can allow people to reserve a spot in queue by sending a text message to the place they need to queue at. In essence, you’ll still be waiting in a queue, but in a virtual world, instead of in a physical space.

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Revolutionary In-Room Tech

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Features of Cloud Based Central reservation system for hotels

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Technology Plus Hospitality Equals a New Era in Hotels

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Hospitality News Byte: Trendy Hotel Near Apple’s Cupertino HQ Has An Apple TV In Each Room, Small Luxury Hotels emphasises importance of mobile channel, Rise of ‘invisible traveller’ prompts mobile hotel check-in

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Trendy Hotel Near Apple’s Cupertino HQ Has An Apple TV In Each Room

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Rise of ‘invisible traveller’ prompts mobile hotel check-in

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Sandals Resorts Upgrades Wi-Fi Across 23 Luxury Properties

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NCR Launches Aloha Mobile to Make Everyday Easier for Restaurants

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Small Luxury Hotels emphasises importance of mobile channel

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Hospitality News: More Hotels Embrace Free Wi-Fi in Lobbies, Speedy Check-In Lets Hotel Guests Bypass Front Desk, Make it Easy for Your Customers Holding the Phone

More Hotels Embrace Free Wi-Fi in Lobbies

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Four Seasons Uses Mobile App to Bridge Communication Gap Between Guests and Staff

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Mobile Engagement: Make it Easy for Your Customers Holding the Phone

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Your Customers Are Texting, Why Aren’t You? 7 Ways Small Businesses Can Use Text Messaging to Drive Results

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Speedy Check-In Lets Hotel Guests Bypass Front Desk

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Hospitality News: Days Hotel in Singapore offer smartphones to guests, iPads Like Bed Sheets, Online service and software help diners and restaurants

Days Hotel first property in Singapore to offer smartphones to guests

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Why Royal Caribbean Treats iPads Like Bed Sheets

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Conrad Hotels & Resorts launches Conrad Concierge App

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Online service and software help diners and restaurants efficiently manage seating

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Tivoli Hotels & Resorts goes mobile with GuestCentric

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Hospitality News Update: Revolutionizing Hospitality Industry, Smartphone app helps in restaurant seating, New free software

Travel Mobile

AIRMENU LETS GUESTS PLACE ORDERS WITHOUT THE NEED FOR A WAITER

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New free software for small hotels B&Bs lodges

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Smartphone app helps in restaurant seating

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Mobile Technology Revolutionizing Hospitality Industry

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Why Customer Segmentation Should Be Your Top Mobile Content Priority

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Hospitality News: Cloud Computing for Hotels, Hotel Website Upgrades, App Helps Combat Long Lines

Cloud computing ‘revolutionary’ for hotels claims Hospitality Technology EXPO manager

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No Wait!

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User content highlights hotel website upgrades

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App helps restaurants combat long lines

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Text Messages Help Mall of America Shoppers Find Parked Cars

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Dining and Restaurant Reservations Trends [INFOGRAPHIC]

Dining and Restaurant Reservations Trends [INFOGRAPHIC]

This infographic from OpenTable has some great info about dining and restaurant reservations. Since its original creation, a new trend in restaurant reservations is popping up: text messaging. Various services are using the most popular channel on mobile phones to help guests reserve tables and to get notified when their tables are ready instead of using pagers or yelling (which is still used by more establishments than you’d think). In fact, text messaging is being used more and more for hospitality and guest services, with hotels, resorts and spas realizing the value of being able to communicate with guests on the device they never leave home without.

Restaurant owners and managers benefit from text messaging because it is cost-effective, available on almost 100% of mobile phones and enables they to send offers, promotions or collect customer feedback via text message surveys. With more guests becoming more mobile and depending on their mobile text messaging for quick communications, we see it as more than a trend, but a new method of communication that will continue as mobile consumers use messaging more than voice communications in the future.

A few fun facts from the infographic:

  • Italian is the most popular cuisine in all major metro cities except Washington DC, where it is American (go figure).
  • 30% of reservations made on OpenTable are typically booked while the restaurant is closed (really impressive).
  • 7pm is the most popular reservation time (eat earlier or later and avoid the crowds!)

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