Texting is the New Talking and You Need a Text Hotline

Photo by Jametlene Reskp on Unsplash

When people are looking for support during a crisis, the answer may just be a text away. That’s because many crisis hotlines are offering texting services as a way to reach more people. What used to be men and women from younger generations are now adding text messaging to reach older demographics, 40-65 year olds are the fastest growing group of texters.

We are a text-based society, and that’s exactly why your hotline, helpline, or support software should be utilizing two-way text messaging. There are several benefits to adding a text hotline to your service.

It Supports Texting As The Preferred Mode Of Communication

One of the primary reasons why you need a text hotline is because most people prefer to text rather than talk. Texting really IS the new talking, providing hotlines and helplines with an opportunity to augment their services using the most popular channel on mobile phones.

Another benefit, besides the popularity of text messaging, is the fact that it provides process efficiencies in providing assistance. Not only is there a time-shifting element to messaging, additional resources such as links, videos, and images can be sent over SMS, providing access to quick and helpful information that may have to be spelled out over a phone call, taking up valuable time.

A few quick stats about texting:
* Over 80% of Americans use text messaging every day to communicate.
* Texting is 10x faster than phone calls, which means hotline/helpline moderators can help more patrons in less time (and even at the same time).
* 97% of texters open and read every text message they receive. Because text messages are like the subject line of an email, this really isn’t that much of a surprise.
* 85% of customers want their text messages with business to be two-way conversations.

Clearly, text messaging is a popular mode of communication in today’s society, and it’s encouraging people to seek emotional support from hotlines now more than ever.

Text Hotlines Allow People To Remain Anonymous

Text messaging offers an additional layer of anonymity, which is a big deal for people in crisis as most of them don’t want their spouses, roommates, or neighbors to overhear them talking to a counselor on a hotline. Understandably, people who seek hotline support don’t want to be judged for their struggles from the people closest to them.

Thankfully, exceptional text messaging support software offers people the opportunity to share their problems and concerns discretely. Instead of “voicing” their concerns on a telephone call, they can communicate their problems privately via text message if you’re using a great text hotline.

Texting Encourages People To Feel Safe Communicating

Contrary to traditional hotlines, a text hotline enables people to hide their emotions more effectively whereas an actual telephone conversation may make them feel raw and exposed. As a result, many hotline callers are less likely to express their true feeling during a telephone call for the fear of being openly judged from the person on the other end.

Anecdotally, we know that text messaging provides a males are more comfortable with texting because it helps them to protect some of their emotions, opening a line of communication that may not exist in a phone call format. This isn’t only males, but young people in general aren’t speaking on the phone to their friends and family, so it’s no surprise that there may be a discomfort in calling into a hotline for support. Some of our clients who may require telephone interviews/appointments for data collection in their research use text messaging as a reminder of the upcoming phone call so the respondent will answer when they see the number.

For more information on how Mosio Q&A can help you offer innovative and effective text messaging solutions for your hotline or helpline, visit https://www.mosio.com/qnaplans to view pricing and sign up for a free, 14 day trial.

7 Reasons to Add Text Messaging to your Helpline or Hotline System

7 Reasons to Add Text Messaging to your Helpline or Hotline System

Text messaging is the most preferred communication channel mobile phones. Most customers would prefer to communicate with businesses via texting than phone calls. In fact, many of our hotline or helpline clients contact us because they started noticing a decline in the number of phone calls they were getting, especially among younger demographics. They’re not calling each other, so chances are they may not be interested in calling your hotline or helpline either. Here are 7 reasons to add text messaging to your hotline system, helpline, or support center…

1. People are texting more than they are talking on the phone.

The number one reason why you should consider using text messaging is simple: People are texting more on their phone now more than ever. In fact, a study has found that roughly 80 percent of the North American population uses text messaging. Given this astonishing statistic, using texting as an excellent support software just makes sense.

2. Users can text anonymously.

Not everyone of your clients, patrons, or members feels comfortable with contacting you. Knowing they can do so anonymously makes them feel better about contacting you in the first place, which makes a huge difference in starting that conversation and developing the relationship. Thankfully, some text messaging software can receive input from participants without anyone ever knowing their name or mobile phone number.

3. Patrons can text their questions and concerns in discreetly (not talking).

Some people may think twice about calling a hotline because they don’t want neighbors, loved ones, roommates, or coworkers to overhear the conversation. With great text messaging support software, people can “voice” their questions and concerns more discreetly (without using their voice!) on a hotline system.

4. Enable moderators to handle multiple communications at once.

Because texting has a time shifting element, hotline agents can manage multiple texting “conversations” at once.

Text messaging is not only beneficial to patrons alone. Moderators like hotline agents will enjoy this product too on a hotline system. Interactive text messaging software can enable moderators to help multiple users at one time without sacrificing communication quality. As a result, moderators will be able to use their time more efficiently by not talking as much. Further, with FAQ templates, a moderator can have quicker access to responses, enabling them to improve their response efficiencies.

5. Accept mobile photos and emojis to help users better express how they need assistance.

According to much research, roughly 92 percent of online users choose emojis when engaging in a chat. In order to ensure that your audience can add some creativity and flair to their messages, emojis are an extremely powerful communication tool, so make sure you use software that is emoji-enabled!

6. Export and analyze data from the text message communications.

This data can be used to look at the content of the messages to figure out how to better improve your service and train staff.

Make sure to find software supporting text message surveys for data collection. After the surveys have been completed, you’ll be able to export the responses for effective data collection.

The data can then be used in many ways. For example, you can review the content to greatly enhance your service and train your employees.

7. Send post-experience surveys to gather feedback and improve your service.

When you use text messaging through the proper solution, you can easily send out surveys through text message. By doing so, participants will have the opportunity to share their opinions of what will make the service better and more effective. In the thank you message of the survey (after they’ve completed it), you can encourage your patrons to promote your service to any friends or family members who may find it useful.

Due to the many benefits, it’s clear text messaging can transform the way you interact with your hotline service clients and collect important feedback from them on how to improve your service.

For more information on how Mosio Q&A can help you offer innovative and effective text messaging solutions in your hotline or helpline, visit https://www.mosio.com/qnaplans to view pricing and sign up for a free, 14 day trial.

5 Reasons Text Messaging is the Best Tool for your Event Surveys

event surveys

5 Reasons Text Messaging is the Best Tool for your Event Surveys

Did you hear the news? Text messaging is now the best tool for your event surveys, and fortunately, the trend isn’t going away anytime soon. Event organizers understand that collecting data and feedback from attendees is extremely important, but were you aware that text messaging is the best way to complete this important task? We won’t put you on the spot for too long, instead, we will share the top five reasons text messaging is definitely the most effective tool for your event surveys. 

Reach Participants Anytime, Anywhere 

Let’s get real: We carry our phones with us everywhere we go. Since most attendees also keep their mobile phones with them at all times, using text messaging for event surveys just makes sense. 

Makes Completing Surveys Easy 

Due to the accessibility of mobile phones, text messaging is an extremely easy way for attendees to respond to survey questions. Most participants would agree that receiving conference survey questions via text sure does beat getting them through phone or email! 

Experience Quick Response Times 

When you make responding to an event evaluation easy, now is the time to get excited because you’ll be on your way to experiencing rapid response times in collecting valuable feedback. 

Obtain More Survey Results 

Did you know that text messaging is the preferred method of communication by virtually all consumers of every demographic? Given this well-know fact, there’s a greater chance that participants will actually complete the surveys if they are sent by text message. 

Maintain Easy, Ongoing Communications 

After using text messaging to collect data from participants, you’ll be able to keep in touch with them much easier. To ensure that the communication remains ongoing, remember to include a simple call to action at the end of the survey such as asking participants to subscribe to lists or visit your company on social media. 

Don’t Miss These Tips For Developing Great Event Survey Questions! 

Now that you have read all of this great information, don’t you agree that using text messaging for an event evaluation makes perfect sense? Before you dash off to integrate text messaging into your surveys, just remember to keep these important things in mind when creating your event questions. 

– Keep the meeting, event or conference survey questions short and sweet 

– Ensure that your collected data will be organized by using multiple choice questions 

– Make sure that the last question is a free response so that attendees will feel comfortable sharing unlimited honest feedback 

– Send a brief thank you message to participants and then encourage them to check out your social media or website in the text 

– Use software that enables you to send SMS surveys or a link to a mobile web survey for smartphone users.
For more information, pricing, and to sign up for a free trial:
https://www.mosio.com/qnaplans

Mobile Messaging News: Mobile Trends, Truth in Texting, Teen Customer Service Text Messaging

BRDSNBZ NORTH CAROLINA TEXT LINE FOR TEENS

Shift NC powers a wonderful “warm line” for teens and young adults via text messaging. From their website:

“The BrdsNBz North Carolina Text Line provides confidential, factually accurate answers to sexual health questions via text message. A young person simply texts a question, and a trained health educator responds within 24 hours.”

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OMG! Texting ups truthfulness, new study suggests

Study shows that people are more honest when they reply through text rather than answering a phone call. Researchers found that people who are less tensed tend to say the truth in texting because they are not in time-pressured situation which is most likely observed in phone interviews.

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How new technology is helping deliver sexual health services

Technology is seemingly becoming the new way of young generation in communicating with its peers. Mobile applications and other social networks allow teenagers to get results in a jiffy. As a result of this innovations, sex education can further be propagated to young people  conveniently by providing them advice and factual information.

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Text Messaging Helping to Keep People Healthy

Text Messaging proves to be an effective medium of delivering health service to a larger percentage of people. A good example is a successful vaccination program to those children whose parents earn a relatively small income.

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Texting Has Health Benefits (Take That Mom and Dad)

There are several advantages people can get through text messaging. A simple text of encouragement can help patients suffering from depression feel better about themselves. Texting provides information for pregnant women about better prenatal care. And also, it allows patients who were admitted for high level of alcohol to receive advice through text message on how to limit their drinking habit.

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Texting Dominates As Teens And Young Adults Make Fewer Phone Calls

Teens and Young Adults are now more into Texting than Calling. Study shows that the trend in younger generations nowadays is visiting social networking via their mobile and using more of their fingers in texting messages rather than just mere holding it for voice calls.

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Teen Stores Try Texts as Gr8 Nu Way to Reach Out

Texting has become the gateway of retailers in advertising their products to younger generation effectively. Marketing their items to young customers by mobile texting of pictures and video can increase their chances of getting known quickly.

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Hotel establishments are in demand of mobile devices in increasing their guest attendance. Mobile technology can help promote innovations in amenities and services a hotel has to offer. It enables guest to engage in any applications the hotel provides in their own convenience.

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Reports: Mobile trends in travel technology

According to study, 58% of American consumers aging from 12- 64 have their own smartphone device which translate that they are becoming more mobile. This can pave way for travel technology to increase its sales and maybe sooner or later consumers will be booking travel via mobile as well.

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5 Text Messaging Tactics Restaurant Owners Can Use To Attract Customers

Restaurant found a new way in attracting customers through Text Messaging. The current way of enticing people to visit once restaurant is via text message marketing. There are 5 tips of doing it: text subscribers before meals to provide them options before dining, advertise specials online, surprise rewards to customers like free appetizers, instantly-redeemable coupons and lastly interact with subscribers to know their feedback about the food, service and ambience of the restaurant.

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5 Reasons Texting With Counselors Could Reduce Anxiety

Those suffering from anxiety, including anxiety attacks, panic disorder, social anxiety, generalized anxiety disorder, or even just an especially stressful period, could often use help in managing the anxiety more promptly. Here are 5 reasons that being able to text counselors could be an answer to improving the anxiety.

1. Immediate Help – Texting could be an effective means of short-term, immediate help for people suffering an anxiety attack, be it in the moment or just after. This would enable the client to receive the help they needed when they needed it.

2. A Little Extra Help – There are hundreds of self-help anxiety apps already available, such as SAM, which help users to manage their own anxiety. When a client needs a a little more guidance than what their trusty self-help app offers, however, being able to simply close the app and text a counselor would be tremendously helpful and increase the chances that they client is addressing their anxiety. distressed teenager

3. Easy Access to Help – Even without a smartphone or special app, 91% of adults in the U.S. have a cell phone. For many people, that cell phone rarely leaves their sight and goes with them everywhere. Being able to seek help anywhere at a moment’s notice – literally at your fingertips – is invaluable.

4. Improved Anxiety Monitoring – The flexible, fast, and easy use of texting would allow a client to notify their counselor of an anxiety attack. From there, they could move up their appointment if they need urgent counseling, make a new appointment, or simply make a note of needing to address the anxiety attack in the next appointment.

5. Texting is CBT-Friendly – Internet-based Cognitive-Behavioral Therapy has proven effective for treating social anxiety disorder, treating panic disorder, reducing the number of doctor visits required, and generally improving physical health. It is not a far cry to think that texting, with its ease of use and accessibility, could be effective as a supplemental means to treat anxiety.

This article is provided by Mosio Mobile Messaging Software.

Text Messaging News: How to Improve Post-Sales Support through Mobile, Healthy heart a smartphone away, How smartphones are making customer care hi-tech

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Smartphone apps automating customer care work with analytics, reducing workload on staff

Because of the connectedness of smartphone technology, it becomes extremely easy to send, share and view files across large groups of people when everybody has a smartphone in their hand. Enterprises in India are taking advantage of this by offering statistics and information straight to staff smartphones, allowing members of a company to quickly check information whilst doing other tasks. This is helpful for many different areas of business, but this article seems to highlight the potential benefits for jobs in customer service and support.

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California goes mobile to educate farm workers on pesticide safety

A system in California has been put in place to help farmers ensure they are safely tending to their crops by providing educational videos readily available on smartphones to teach them about the dangers of mistreating pesticide and the plants they are growing. This system first started by offering farmers with text messages to help them do farming the right way, but this new video approach will help those who prefer to watch instead of read, and is also available in multiple languages to help with farmers who do not speak decent English.

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Text Messaging News: Health reminders by text, Emergency text messages a click away after city implements system, Hospital offers parents digital updates on their preemies

Emergency text messages a click away after city implements system

Health reminders by text

mHealth doesn’t have to be all about radical new technology and brand new shiny smartphones. Something as simple as a text message that can be sent to a cheap mobile phone could be considered mHealth, and a text messaging mHealth campaign in Southland and Otago is already on a roll. Those using the service can receive text messages about appointments with general practitioners and can also receive other important information about any medicine or health routines they may need to follow.

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Hospital offers parents digital updates on their preemies

Being a first-time parent can be a very demanding experience, and many parents of new born babies often take the leverage of their shoulders by discussing their baby’s health with a doctor. This can be helpful for a parent but it is sometimes inconvenient for doctors and any other patients they may have. A new technology has been made to ensure that parents can get the information they need about their baby’s healthy digitally to help ease the pressure on both the new mother and father and the doctor.

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How Text Messaging and the Mobile Web Improve Academic Research – Public Health, Clinical Trials, etc.

In an economy where grants and funding are few and far between, success in research trials is vital.  As blogger Mike the Mad Biologist points out, it is almost as hard to get an NIH grant, as it is to get into Harvard (6% acceptance rate for the class of 2016).  Paylines for 2013 R01 grants are currently set at 8 percentile for non-new PIs and 12 percentile for new PIs.

When academic researchers are expected to teach classes, hold office hours, and apply for funding, all while completing research, what can be done to increase the rate of overall success?

Mobile healthcare technologies now enable researchers to expedite enrollment for studies, provide automated reminders to patients, and remotely complete surveys, forms, and diaries.

mobile-software-for-academic-research-clinical-trials-public-health

Pre-Qualification Surveys

Flyers for studies can include a phone number for potential research subjects to text to complete a short pre-qualification survey.  Based on their responses, follow-up can be performed to recruit patients onto studies.  Academic researchers can then save time in the recruitment process for studies, and focus more on enrollment, study visits, and obtaining data.

Automated Patient Reminders

Text message reminders can be sent out to patients on an automated schedule, allowing researchers to increase compliance and retention effectively and nearly effortlessly.  These reminders are helpful for medication compliance, appointment attendance, diary completion, and more, especially on college campuses where, as Sprint studied, more than 98.8% of students have a cell phone, and 97% of students use texting as their main form of communication.

Text Message and Mobile Web ePRO

To minimize time-consuming, additional patient visits, both text messaging and the mobile web enable ePRO to be completed remotely and at any time of day.  Text message surveys are available with various types of formatting, such as multiple choice answers.  Mobile web surveys are also available for longer diary entries, patient satisfaction surveys, and study forms.

Mosio for Research provides mHealth support for academic research studies. To learn more, visit http://www.mosio.com/research.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

Text Messaging News: Texting program targets new moms, Health messages to be sent via cellphone, LAUSD Students Share HIV/STD Statuses Via Text Message

Texting program targets new moms

A new texting program gives tips and information for new upcoming mothers to ensure that they have the best start they need to looking after their first baby. It can be a daunting process, and any help that a mother can get is often needed. The new texting program aims to provide three text messages a week to mothers in New Mexico in the attempt to help mothers keep an eye on the health of themselves and their babies. The texts are also sent out for free, which is always a great thing.

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Social Media, Texting Best Ways to Talk to Young People About Mental Illness

Mental health is an issue that in our opinion needs to be discussed with young people more often so that they understand why they may be feeling a certain way when growing up and why they should be considerate of others that may be feeling a certain way as well. It is not often easy to teach young people about certain topics when their minds are often elsewhere, but it seems the best way to communicate about topics such as mental health is  through what young people know best- texting and social media platforms.

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Text Messaging News: Texting service for expecting moms, Digital Way to Share STD Status Now Available in LAUSD, Service lets kids report bullying via text message

Photo©Reuters

Digital Way to Share STD Status Now Available in LAUSD

A new service has been created to help sexually active people have safe sex. Users of the service will be able to share with one another their own status in regards to sexually transmitted diseases straight from their mobile with the tap of a button. This service has been mainly targeted at young people who may not yet understand the importance of having safe sex. By using smartphones to share this information with one another, young people will feel right at home.

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Service lets kids report bullying via text message

Bullying is never a nice thing to experience, and many helplines out there are available to help those in need of help. A new service will allow children to quietly report to school officials if they are being bullied or if they’ve witnessed bullying themselves through the use of their own cell phones. Kids will be able to text a number for free to alert teachers about any bullying occurring. We think this is a great step to take as children at school can often feel pressured and too scared to make contact with an adult in person.

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Text Messaging News: Texting for better health, Tips to be taken via text, Text reminders help seniors improve medication adherence

Tips to be taken via text

If you live in Monmouth and want to lend a helping hand to your community you can now text in to the County Sheriff and “tip” them of anything you may think seems a little dodgy in your area. Although the Monmouth police department still advises to call 911 when involved in a crime in progress, you can text to report less serious crimes and advise police officers about anything you may think needs checking. Whether someone has stolen your bike, or there’s an argument over the road that sounds a little too aggressive, you can text in anonymously and your tip will be sent to a computer at the police department.

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Whatever way you look at it, texting can build business

Although Txting lyk ths isn’t going to help your business anytime soon, being able to text within your business to those working with you can help speed things up around the office. Whether you need someone to bring up your coffee from downstairs, or need to quickly relay some information to another colleague, using SMS is a sure-fire way to get your message across as soon as possible. The cost is also a whole lot cheaper than many other forms of communication, and there are even plenty of free IM alternatives designed for smartphone too.

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mHealth News Byte: In South Africa – Using Mobile Technology to Improve Maternal Health Access, Mobile Technology Is Transforming Healthcare, Growing ‘App’etite for Mobile Health

In South Africa, Using Mobile Technology to Improve Maternal Health Access

This article highlights an amazing story about a first time mother in South Africa that uses routine text messages from her local doctor to learn more about how to look after her child and what the best tips and hints are to look after her child the best way she can. There are also some messages to help teach mothers how to determine whether their baby is ill or not. The mother manages to save time by not going to the doctors each time she has a question, as most of them are answered in the text messages. This technology could be adapted and used worldwide, and could even send different text messages depending on the stage of development in the babies life.

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Mobile health technologies to rapidly test and track infectious diseases

Many around the world will say that prevention is the best form of cure, and it is very true. The earlier you can spot signs of an illness and deal with it, the less time the illness has time to spread to other people. Scientists in in Newcastle are developing a technology that can work as an early warning system that can use the internet and mobile phones to help track serious infectious diseases.

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Mobile Technology Is Transforming Healthcare

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Text Messaging News: A Text Message a Day Keeps the Asthma Attack Away, Flexible phone’s corners curl to tell you who’s calling, How Text Messaging Can Drive App Engagement and Revenues

Photo: Researchers from the College of Computing at Georgia Tech have found that a text message a day may keep asthma attacks away, at least in teenagers. -- http://c.gatech.edu/18u1GD

A Text Message a Day Keeps the Asthma Attack Away

A simple text message a day can help asthma sufferers keep track of their illness and treat it appropriately. A new study in Georgia has shown that those that receive just one text message a day that asks whether the user has had an asthma attack that day can help the sufferers to stay in tune with their illness. It’s easy to forget that you have asthma after not having an asthma attack for a long time, and because of this, many people may leave their respirators at home, and this could prove to be a bad choice when a sudden unexpected asthma attack hits. These daily texts will remind sufferers to keep their respirators with them to stay safe.

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Collier schools to start encouraging smartphones in the classroom

Most schools have a strict “no phones in the classroom” mentality. And when they can serve as a distraction to the owner of the phone and those around them, this is understandable, but as smartphones have emerged, some schools have decided to change their policies for the greater good. In Collier County, schools are actively encouraging students to use their smartphones as a tool in class and education instead of a device for social and recreational purposes. Each smartphone could potentially serve as a students personal computer and in the future we could even replace traditional school note books and planners with a simple school smartphone app.

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Text Messaging Newsbyte: Treating Asthma With Text Messages And Autism With Social Media, Mobile App Helps in Weight Loss Program, Using Mobile Phone Technology to Ensure Fair Voting in the Middle East

Treating Asthma With Text Messages And Autism With Social Media

By using a simple text reminder, asthma sufferers are reminded to take care of their condition and take any medicine if they need it. This little reminder also makes sure that anybody with asthma isn’t left without their inhaler. Social media is also being used to help those with autism by slowly integrating them into social environments through controlled social websites like groupMe. This is proving to be very handy for those with types of autism like Asperger’s syndrome that limits a persons wants or needs to involved socially.

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Text messages and peer mentoring help the college transition

By allowing students to contact each other for help through text messaging, peers can mentor other students on how to keep up with the transition to college. Text messaging is usually a private ordeal so it allows students to talk to people who they may feel uncomfortable talking to in person when on college grounds and this gives space for students to discuss issues with peer mentors and then hopefully feel more comfortable with living in the environment they study in.

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Mobile Health Newsbyte: Beleaguered caregivers getting help from apps, Docs develop app to help pregnant women, Africa: Using Technology to Save Lives At the Community Level

Beleaguered caregivers getting help from apps

Taking care of an ill person can be a very demanding task, and if it is a serious illness or condition, a caregiver’s job can become very stressful and hard to deal with. Thanks to smartphone apps though, caregiver’s lives around the world could be improved. Apps can now help caregivers to monitor certain medicinal supplement diets, keep track of the whereabouts of those they are looking after and provide tips from doctors on how to look after another person as best they can.

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Africa: Using Technology to Save Lives At the Community Level

Anything that can save lives is a hero in our books, and for that reason technology should be thought of as a rising hero. When used in the right hands, technology can be one of man’s greatest tools. Thanks to the growing usage of mobile phones in Africa, it is now becoming easier to track data through text messaging and other mobile methods and this makes it easier for officials to take note of disease trends and other important information for their communities.

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