Mosio Heartbleed Bug Info

Heartbleed Bug Info (Mosio Unaffected)

Hello,

Just a quick update to let our clients know that Mosio’s platform and networks were not affected by the Heartbleed bug. Mosio is using a version of OpenSSL that was not affected by Heartbleed, so our services were never vulnerable.  You do not need to update passwords, although it is good practice to change them every once in a while.

Here is a list of websites affected. You should consider changing your passwords on any accounts with these services.
http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/

You can also use the Heartbleed tester to see if your domain is vulnerable: http://filippo.io/Heartbleed/

Thank you,

The Mosio Team

Clinical Trial Recruitment Success Via Text Messaging

Recruitment: the perpetually challenging aspect of clinical trials.

Image courtesy of adamr / FreeDigitalPhotos.net.

Image courtesy of adamr / FreeDigitalPhotos.net.

As one of the most important parts of running a clinical trial (no patients, no trial, right?), recruitment is a large focus for those involved in clinical research.  However, even with numerous proposed strategies for effective recruitment, it seems as though it is still a major challenge that cannot be overcome.

What is the major problem with recruitment?

It takes time. A lot of time. A patient population for a study has to be created, contacted, and convinced that the clinical trial is worthwhile. While some sites have a database listing past trial patients, sometimes it is not large enough to create a significant patient population for a new study. Then, call centers are used, referrals occur, and advertising takes place, adding more time to the recruitment process.

What is wrong with recruitment taking a lot of time?

There is nothing innately wrong with recruitment taking time. In any scenario, it is a lengthy process. However, to meet screening and randomization deadlines, a quicker recruitment period is helpful.

Additionally, as reported by Nariman A. Nasser, Director of the UCSF Participant Recruitment Service, almost 2/3 of potential patients are lost to follow-up because they do not hear back about their study eligibility quickly enough. This can happen when sites focus on making all of the recruitment calls first before making any follow-up calls, when pre-screening or screening appointments aren’t scheduled in a timely fashion, or when there are not enough staff at a site to effectively recruit while performing other job responsibilities.

What is the solution?

The solution lies in the back pocket of future patients: the mobile phone. Text messaging has proven itself as an effective means of communication across age groups, genders, ethnicities, locations, religions, and more. It works for everyone.

Whether or not these future patients have smart phones, text messaging is a possible means of communication. Furthermore, Nasser also reports that 5.5 billion people worldwide are mobile subscribers; in the U.S., this is 91% of the population. Read: 91% of the population can be reached via text message for clinical trial recruitment!

Text messaging is fast – and significantly faster than the traditional recruitment phone call. Texting makes it possible to reach a larger number of potential patients by text and perform immediate follow-up with less staff. Screening visits can be scheduled and eligibility questions can be answered via text. Really, text messaging can aid in all aspects of recruitment! If you are looking for a recruitment strategy that has proven positive results, consider texting; you never know who you might be able to reach.

 

Interested in seeing how text messaging would affect your recruiting strategy? Visit http://www.mosio.com/research for more information and a free consultation/quote.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

Integrating Mobile Technology Into Healthcare: A Clinical Trial Success Story

The effect of using mobile technology during a clinical trial weight loss study was explored in a Journal of the American Medical Association (JAMA) Internal Medicine article.

The study, titled “Integrating Technology into Standard Weight Loss Treatment: A Randomized Controlled Trial”, was 12 months long with 70 participants (mean age 57.7 years, 85.5% male) with a BMI > 25.  There were two groups of participants: those who received standard physician care (Standard treatment), and those who received standard treatment supplemented with mobile technology (+Mobile treatment).

Patients in the +Mobile group remotely monitored diet, exercise, and weight on PDAs. This data was submitted daily by participants at the start of the clinical trial, and tapered out to once a month by the end of the study. A status thermometer on the screen of the PDA was then updated automatically based on the patient’s entered data. This allowed patients to remain up to date with their total intake and energy levels for each day.

Results were in favor of mobile technology use. Data showed that the +Mobile group lost 8.6 pounds more, on average, than the Standard group. Additionally, 36% of participants in the +Mobile group lost at least 5% of their initial body weight, as compared with 0% of the Standard group, at the three-month time point. These results occurred due to an intensive multicomponent behavioral treatment consisting of physician care alongside supplemental mobile technology use. Thus, two components were implemented to aid in weight loss, with only one (direct care) requiring extensive time and training by physicians. This addition of mobile technology is an easy adjustment that can be made in many clinical trial settings without additional effort by primary investigator physicians!

Photo used with permission of author, Bonnie Spring.

Photo used with permission of author, Bonnie Spring.

This study shows the promise of mHealth technology in patient care and clinical trials. Not only is mobile technology successful in engaging participants, it also requires less intensive time and instruction by physicians and more remote commitment of the patients. The power and potential of mHealth technology in creating healthy change is evident in these results. Mobile technology is truly a building block to the next level of successful patient care in clinical trials!

To learn more about implementing mobile technology in research, visit http://www.mosio.com/research.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

Clinical Trial Promotion and Subscription via SMS

Image courtesy of adamr / FreeDigitalPhotos.net.

Image courtesy of adamr / FreeDigitalPhotos.net.

SMS and Email Subscriptions: A Case Study

SMS has the ability to considerably increase email signups.  At least, that’s what a Zettasphere case study reviewed by Tim Watson, independent email marketing consultant, showed late last month.

In the study run in the United Kingdom, Deal Monster created an ad for £5 off of a first purchase.  This ad was placed in a local newspaper for a few weeks, and either stated that the deal could be claimed via web signup link or by texting an email address to the number ‘84101’. By the end of the study, SMS created 3.3 times more signups than the web link.

Watson believes that the reason for the shining SMS performance is clear: “Time and time again I see that making processes simpler, faster, and more immediate improves conversion.” SMS does just that.

SMS Promotion and Subscription in Clinical Trials

SMS provides a direct, concise, and easy way to relate to another person.  It is always available, trustworthy, and convenient.  This is why SMS is so vital in clinical trials: SMS allows patients to easily access trial information, including sign-ups and prescreening questions.  Imagine if your sign-ups for a trial increased more than threefold… Your recruitment would be outstanding!

There is a clear benefit to having SMS as an available option for potential research patients. In his article, Watson provides suggestions for using this “SMS-2-subscribe” approach by using offline touch points. These points provide exposure so that potential patients are able to ‘subscribe’, or sign up, to receive trial information.  Watson’s suggestions include printing on receipts, posters in waiting areas, exhibitions, auditoriums, live screens, and print materials. The idea is to provide as many avenues as possible to get future patients connected with your site via SMS, a mobile technology that is used at least daily.

Increasing offline touch points to drive home subscriptions via SMS can only benefit a research site.  With the simplicity and immediate connection that SMS provides, trial recruitment could be increased significantly! How do you think that your recruitment numbers could change?

 

Want to know more about using SMS in clinical trials? Head over to http://www.mosio.com/research for more information and a free consultation/quote.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects. 

SMS Text Messaging is Key as Clinical Trials Patient Engagement Tool

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At the start of this month, Eric Lazar, VP of Mobile CRM, wrote an article titled, “Why old-school SMS is still a powerful mobile marketing tool.”  In the article, he outlines the slight obsession that the general population has with mobile technology. Okay, make that a huge obsession.

Lazar brings up nomophobia, a fear of being out of mobile phone contact. Yes, that exists! Apparently, more people would rather stop brushing their teeth for a week than give up their mobile phone. Paired with the finding from an eMarketer & comScore study that participants use their phone overwhelmingly more for texting than any other application, it is clear that SMS is the perfect avenue for marketing.

Marketing… in Clinical Trials?

Marketing can help cure people. It is an effective way to let people know about clinical trials, get participants involved, and retain patients on studies.  As Noel Chandler, CEO and Founder of Mosio, Inc., says, “Recruiting and Retention is a challenge in clinical research that will remain and the fix is and will always be marketing and relationships. Patient engagement.”  The best way to reach out to current and potential participants is to use the technology that they cannot live without – SMS.

An SMS Call To Action

Lazar brings up the ‘SMS to the rescue’ point of view in his article: SMS call-to-action messaging is the easiest marketing strategy.  These messages are simple, clear interactions with people, at the request and with the permission of the participant. This is a no-spam system because the participant elects to receive messages.

Here’s one scenario: A woman with Type II Diabetes is sitting on the bus on her way to work. She is feeling let down and worn out because her medications do not seem to be helping her anymore. She sighs, glances upward, and finds an advertisement for a clinical trial using a new combination of FDA-approved diabetes medications. On the advertisement is a number to text for more information; so, with a smile, she pulls out her phone and types in the number.

Simple. Clear. Action.

SMS As A Communications Gateway

The first text is only one of many possible interactions. SMS is an easy way to obtain email addresses, set up pre-screening appointments, or answer short questions and concerns about clinical trials.

On a deeper level, texts can hold pictures and videos, or link to websites or surveys.  If you have a short video clip relating to the trial, a text-friendly informational photo, or a link to your website, it can be included in SMS marketing strategy. Lazar describes the SMS gateway, “SMS becomes a truly interactive medium of push and pull to deliver information, tips… alerts and rewards… contests, surveys…”

Texts aren’t just a one-dimensional entity. Patient information and interest can be gathered, conversations can be started so that potential patients can receive the help that they need, and clinical trial information can be more widespread.

Connecting and Engaging

Patients are connected and engaged through SMS; they are more involved and more committed to clinical trials. This is the best way to increase both recruiting and retention – by marketing specifically to those in need for a particular clinical trial and providing an easy avenue to keep communication open.  After all, isn’t communication the best way to build and keep a working, steady relationship?

 

Learn more about integrating SMS into your clinical trials with Mosio, Inc., and get a free consultation/quote at http://www.mosio.com/biz/solutions/research.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

5 reasons text messaging is a better way to communicate with users than anything you’re using now

5 reasons text messaging is a better way to communicate with users than anything you’re using now


There are many ways to communicate with those around you, but if you’re running a organization that relies on quick interaction with you and your users, a more reliable, faster method may be needed on mobile devices. There are a few options to take when deciding what form of communication you’d like to use, text messaging is perfect for any sized organization, here are 5 reasons why:

1) Quick Response Times
Did you know that 90% of text messages are read within 10 minutes? And if you send a message that falls into that 10%, you’ll be happy to know that on average, people will look at their phones 150 times a day. Text messages to be replied to in real-time or from auto-responders and they’re cost effective. Because of these reasons, difference between the response time of emails or phone calls and text messages is phenomenal.

2) Multiple Streamlined Conversations at Once
Each person in your organization has the ability to answer just one phone call at once. Depending on the size of your organization, and the amount of customer interaction you’ll get, this may not be viable for you. With two-way text messaging, each staffer can engage in multiple text conversations at once, and they’ll be able to reply to new conversations while the first users take time to reply back.

3) Text Messages Keep Users in the Loop
While social media can be a great way to convey messages to your followers, you may not be reaching all of your users among all of the social noise. By texting instead, you’ll be able to send out messages about updates for your organization, new services, and any information you think could be useful to your users and ensure they’ll read it. With certain types of text messaging software, users are able to reply back to you and start a private conversation to get any questions they may want answered.

4) Make Things Easier for Your Users and Staff
Communication through phone calls can be time consuming, costly and an inefficient way to share electronic data. Users have to write down any information they need, and in the heat of the moment they could easily get information wrong, ask for it to be repeated and grow frustrated. Phone calls have their place, but in many communications all that is required is short, quick information, making text messaging the perfect medium to reach those on-the-move.

5) Provide Great Service and Support
No matter what service you provide, good communication with users is incredibly important. Great service will determine whether users feel comfortable to come back to you again, and this can be difficult to achieve with phone calls or email. If you have multiple users trying to access your line, waiting times may turn users around, something that can be easily fixed with text messaging. Email can be used to reply quickly to users, but without having an obvious notification, users may not notice they have a reply to the email they’ve sent and the reply times between you and your customer could be hours or even days. With text messaging, you’ll be able to provide a much better experience for your users and hopefully it’ll be one they would be happy to come back to.

There are many ways to communicate with your users, but when it comes to reaching them everywhere in the quickest amount of time, nothing beats text messaging.

This article was brought to you by Mosio | Mobile Messaging Solutions. Please feel free to forward it on to colleagues or associates or find out more about how we help more organizations “go mobile” with cost effective two-way text messaging software at http://mosio.com

Mosio
Interactive. Mobile. Engagement.
http://mosio.com
Call: 877-667-4699
Text: 415-800-1719

8 Reasons to Research Client Feedback With Mobile Phone Surveys

Before you next seek client satisfaction feedback at your agency or private practice, take a look at these eight reasons to consider using mobile phone surveys.

Have you considered utilizing the power of SMS surveys to collect client feedback?

  1. Wide Availability – With an estimated 6.8 billion mobile subscriptions at the end of 2012 at an equivalent to 96% of the world population, there is no denying that conducting research with mobile phone surveys would be accessible to most clients.
  2. Cost Effective – Each IM, SMS, and other web-based interaction costs 1/10th that of Interactive Voice Response (IVR) and 1/100th that of a live agent transaction.
  3. Keep Confidentiality – Given their personal and mobile nature, the average mobile phone rarely leaves the sight of the owner. It has been reported that over 99% of all text messages are read by the recipient themselves. More expensive smartphones are even more likely to be guarded and come with security measures to lock the device or increase the chance of recovery should it be lost or stolen.
  4. SMS is Popular – SMS traffic was estimated to reach 9.6 trillion messages in 2012.
  5. Great Response Rate – SMS Surveys in particular have boasted an average response rate of 25% to 45%.
  6. Prompt Responses – About 90% of all text messages are read within 3 minutes of their delivery, increasing the chances that users will respond to your survey. In fact, 98% of completed SMS surveys are collected within 24 hours.
  7. Organized Data – In addition to a good response rate, collecting survey answers via mobile phone provides an immediate entry of data into a centralized database for analysis and fewer errors in data entry. This is an improvement over the interpretation of barely legible handwritten responses and far less time-consuming.
  8. Proven Success – In the business sector, many businesses have turned to utilizing mobile devices more readily in the interest of competitive advantage. SMS surveys have been used to research customer satisfaction with good results. For instance, 90-94% of customers who answer the first question answer all questions asked and 60-70% of customers provide comments.

4 Studies in Favor of Using Mobile Phones in Cognitive-Behavioral Therapy

Cognitive-Behavioral Therapy, or CBT, is a highly effective therapy used to treat or alleviate everything from smoking cessation to anxiety disorders. Recent research has investigated how mobile phones could be utilized in CBT with some very promising observations.

  1. A community health center incorporated mobile phones as part of a 12 week anti-obesity weight loss program by sending weekly SMS messages about diet, exercise, and behavior modification. About half the participants completed the program and of those, over two-thirds had a reduction in waist circumference.
  2. One study set out to use a mobile app to deliver a computerized CBT program for depression without accompanying therapy and minimal instruction. The researchers had success with almost 2 out of 3 participants completing the program and experiencing significant benefits with their depression both at completion and 3-months following the end of the program.

    Mobile phones can be an important integral part of your next cognitive-behavioral therapy program.

  3. Still yet another study including SMS messages as part of a CBT program confirmed that the use of mobile phones is practical for low-income individuals. Furthermore, the study also received optimistic feedback about the SMS messages that suggested an improvement in self-efficacy. The text portion was so successful that some patients specifically requested to not be removed from the messages and after completion of the program, a few patients asked to keep receiving the SMS messages.
  4. A review of multiple studies using mobile phones described them as “an ideal treatment augmentation/delivery device” due to their numerous benefits like familiarity, ease of use, and widespread popularity. Other benefits include delivering coping statements, sending recommendations for care, near real-time monitoring, prompting homework completion, and even increasing therapeutic alliance through the perception that the practitioner is more supportive by being easily contacted.

Given the broad utility of both CBT and mobile phones, it is very encouraging to see that research is finding many advantages in using mobile texting and applications to enhance CBT to both the benefit of both patients and practitioners.

Mosio for Events Video: Text Messaging for Audience Q&A | Text to Screen Software | SMS Alerts

 Text Messaging for Audience Q&A | Text to Screen Software | SMS Alerts

The most successful events are both engaging and interactive, but getting information to and from attendees can be difficult. Alerting everyone of updates and changes in real-time can be next to impossible. And attendees asking questions in sessions via microphones or writing on paper is simply inefficient.

Mosio for Events offers a better way…

With Mosio, organizers can notify and communicate with attendees using their mobile phones.

And since text messaging works on 99% of mobile phones, it reaches more people than a mobile app, instantly.

How does Mosio boost attendee participation?

  • Audience Q&A enables participants to ask questions of speakers and or guest services.
  • Alerts and Announcements allow you to schedule or send real-time updates, reminders and promotions.
  • Text to Screen builds engagement by displaying attendee questions and photos on screens and monitors.

Efficiently communicate, connect and interact with event attendees. Learn more about Mosio at www.mosio.com/events

5 Patient Retention Tips for Clinical Trials

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Patient retention is one of the most problematic parts of clinical trials.  Often, tote bags, water bottles, and pedometers are the go-to for increasing retention.  However, retention is a multifaceted situation in which site research staff are the main players.  Here are five simple suggestions that staff can employ to increase patient retention:

Boost Patient Morale

The most important part of pharmaceutical and medical device research is the patients; let them know this.  They are helping others by participating in clinical trials, and are enhancing healthcare.  With this sense of purpose, patients will want to see clinical trials through until the end.

Build Relationships With Patients

Patients will want to answer phone calls, return messages, and come to follow-up visits if they have relationships with research staff.  Instead of monotonous, go-through-the-motions visits, engage your patients with conversation and be interested in what they have to say.

Be Available

If patients know that study staff is available to answer questions, help when adverse events occur, or clarify concerns, they will feel safer and more content on a study. Thus, they will stay on the study longer.

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Be Respectful

Drug dispensing, diary writing, and adverse event reporting do not come easily to all patients.  Patients come from many backgrounds, and all deserve to be treated with respect.  Be easygoing, supportive, and courteous when a patient needs help in any situation.  Disrespect is one of the easiest ways to decrease patient retention.

Gauge Patient Satisfaction

Satisfied patients come back for study visits.  To gauge patient reaction to the study, site, and staff, consider periodic surveys via paper, website, or text.

In an article on Life Science Reader, Diana Anderson, President and CEO of D. Anderson & Company, says, “There are logistical, educational, emotional, and physical barriers to retention from a patient perspective, and study staff need to identify these barriers and create ways to overcome them.”  Site research staff is responsible for patient retention, and can make or break research studies.  Luckily, there are many feasible ways for staff to make patients feel valued and satisfied in clinical trials.

Looking for an easy way to keep in contact with patients and run patient satisfaction surveys? Find out more about Mosio for Research at http://www.mosio.com/research.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

Mosio is a Proud Partner of MAGI’s Clinical Research Conference

MAGI-Clinical-Research-Conference-2013

We are pleased to announce that Mosio is a partner of the MAGI Clinical Research Conference (MAGI West). Mosio’s Co-Founder and CEO, Noel Chandler will be attending. To meet up or get a demo of Mosio’s text messaging solutions for clinical research, please feel free to contact him directly at noel//at//mosio//dot//com or 415.756.0123.

Mosio improves recruiting, retention and reporting for clinical studies through interactive, engaging mobile messaging solutions, including alerts and reminders, two-way textchat and mobile surveys. For more information about Mosio’s research services, visit http://www.mosio.com/research

Mosio for Research
Recruit. Retain. Report.

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4 Ways Text Messaging Improves Clinical Study Compliance

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In an OutSourcing-Pharma podcast, Rahlyn Gossen from Rebar Interactive (we’re big fans of the Rebar blog) is interviewed.  Based on the book The Power of Habit that the specialist recently read, she suggests designing trials around real-life patient habits to increase compliance. She claims:

“The idea is to consider the patients’ existing habits and try and use those to form new habits.”

Since text messaging is highly integrated into daily life and habits, this is a main area where change can occur to increase compliance. Here are four suggested ways to use text messaging to help patients integrate study compliance into their everyday lives:

Prompt Patients To Take Medication At Designated Times

For patients struggling to remember to take their study drug, send an automated text to the patient at the time he or she should be taking the drug. Most people habitually answer their phones within minutes of receiving a text message, so patients will see the reminders and take their study drug more often.

Have Patients Add Study Visits To Their Personal Calendars

When adding a patient visit onto your site’s calendar, send the patient a text message with the date and time information for their next study appointment. On most mobile devices, patients will be able to click on this date and add it directly to their habitually used online calendar or calendar application.

Ask Patients How They Are Feeling

Use a survey-style text message to gauge how patients are feeling. If they answer that they are not feeling well, send a follow up text to see if an adverse event needs to be captured. Most conversations start out asking, “How are you doing today?,” and patients will not think twice about the question being asked.

Remind Patients to Fast or Bring Samples

Most subjects want to comply with the study protocol, but can easily forget tasks that they are supposed to do. Reminders are easy texts to send, and patients receive them right away. For forgetful patients, receiving a short reminder will be a significant help in remembering to bring in a sample, return drug, or fast before a visit.

Texting is a habitual practice in and of itself, and can be used to help create habits in patients to increase compliance in clinical trials.

Looking for ways of improving compliance in your studies? Mosio can help you achieve this goal. Learn more at http://www.mosio.com/research

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer.  She writes to promote innovative ideas in healthcare, technology, and research within the online community.  She also loves photography, neuroscience, and household DIY projects.

5 Reasons Texting With Counselors Could Reduce Anxiety

Those suffering from anxiety, including anxiety attacks, panic disorder, social anxiety, generalized anxiety disorder, or even just an especially stressful period, could often use help in managing the anxiety more promptly. Here are 5 reasons that being able to text counselors could be an answer to improving the anxiety.

1. Immediate Help – Texting could be an effective means of short-term, immediate help for people suffering an anxiety attack, be it in the moment or just after. This would enable the client to receive the help they needed when they needed it.

2. A Little Extra Help – There are hundreds of self-help anxiety apps already available, such as SAM, which help users to manage their own anxiety. When a client needs a a little more guidance than what their trusty self-help app offers, however, being able to simply close the app and text a counselor would be tremendously helpful and increase the chances that they client is addressing their anxiety. distressed teenager

3. Easy Access to Help – Even without a smartphone or special app, 91% of adults in the U.S. have a cell phone. For many people, that cell phone rarely leaves their sight and goes with them everywhere. Being able to seek help anywhere at a moment’s notice – literally at your fingertips – is invaluable.

4. Improved Anxiety Monitoring – The flexible, fast, and easy use of texting would allow a client to notify their counselor of an anxiety attack. From there, they could move up their appointment if they need urgent counseling, make a new appointment, or simply make a note of needing to address the anxiety attack in the next appointment.

5. Texting is CBT-Friendly – Internet-based Cognitive-Behavioral Therapy has proven effective for treating social anxiety disorder, treating panic disorder, reducing the number of doctor visits required, and generally improving physical health. It is not a far cry to think that texting, with its ease of use and accessibility, could be effective as a supplemental means to treat anxiety.

This article is provided by Mosio Mobile Messaging Software.

Ever Changing Minds partners with Mosio to launch text messaging for affordable, accessible therapy

Software platform allows for counseling services via interactive TextChat messaging between therapists and individuals, couples and families seeking care.

FOR IMMEDIATE RELEASE

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Aug. 21, 2013SAN FRANCISCOMosio, an award-winning mobile software company providing solutions in healthcare, clinical research, health services and other industries, announces its partnership with Ever Changing Minds. The company’s two-way text messaging platform, TextChat, will enable therapists to engage in interactive conversations to offer counseling to individuals, couples and families via their mobile phones.

“We are excited about working with Ever Changing Minds to supply a solution that improves the efficiency and delivery of counseling services to their clients,” said Noel Chandler, CEO and Co-Founder of Mosio. “Our text messaging software will enable them to further scale their business to provide affordable, accessible therapy throughout the U.S.”

Utilizing the easy-to-use, web-based platform, Ever Changing Minds therapists can have dynamic, two-way conversations and address the needs of several clients simultaneously. TextChat with mobile users allows for ease of communications and availability of services, when and where they are needed, which can reduce barriers for those seeking help.

“We are delighted to work with Mosio to further build on our electronic delivery methods and increase the accessibility of our psychotherapy and life coaching services,” said Ilene Strauss, Psychologist and Co-Founder of Ever Changing Minds. “The software enables us to effectively reach and assist more people nationwide.”


The Mosio platform allows for low cost, efficient communications with mobile users. Some of the features include customizable auto-responders, canned response templates and an 800+ term “textspeak” translator for text messaging acronyms. Ever Changing Minds’ staff can respond to text messages or proactively send messages to individuals via one-to-one or subscriber alerts features.

According to Michael Harris, Licensed Mental Health Counselor and Founder of Ever Changing Minds, “We are excited to use the Mosio solution to further our mission of innovating therapy and offering counseling to individuals, couples and families in their own environments, in a familiar manner, and at times convenient to them.”

Mosio’s software is ideal for healthcare, clinical research, customer support, health services and workforce communications. Learn more about Mosio’s two-way text messaging or sign up for a free, 14-day trial at www.mosio.com.

About Mosio
Currently available in 21 countries including the U.S., Canada, UK, Spain, Australia and South Africa, Mosio’s mobile software provides support and feedback solutions to organizations in healthcare, customer service, clinical research, health services, helplines, hospitality, contact centers and events. Mosio’s technologies have served Home Depot, Southwest Airlines, McKesson, Harvard, Enterprise Holdings, American Hospital Association, Disney, State Farm Insurance, Marriott, Kaiser Permanente and the United States Department of Health and Human Services. For more information, visit http://www.mosio.com

About Ever Changing Minds
Ever Changing Minds was developed with the belief in the fundamental importance of transformation and change. With the purpose to innovate therapy worldwide, the company’s mission is to provide affordable and accessible therapy for individuals, families and couples, in the comfort of their own environments and at their convenience. Ever Changing Minds delivers online counseling services via face to face/video chat, instant messaging, and email as well as through traditional landline and mobile phones. For more information, visit www.everchangingminds.com

Texting Can Save Lives by Preventing Youth Suicide

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With frequent headlines condemning texting due to everything from poor grammar to car accidents caused by texting while driving, texting may seem more like a curse than a blessing. If used where teens and young adults can most use the help, however, texting could actually save lives.

Youth Suicide is a Serious Concern

Suicide is the 3rd leading cause of death for youth ages 10-24, according to the CDC, resulting in the loss of about 4,600 young lives every year. Even more at risk are LGBT youth, who are 4 times more likely to attempt suicide than their straight peers due to bullying, harassment, abuse, and other victimization.

Youth Choose to Communicate by Text

The Pew Research Center reports that over 3 in 4 teens ages 12-17 have a cellphone and a sizable portion (25% ) access the internet mostly from their phone. This is especially important when considering that 71% of teens say the home computer they use most often is shared with other family members, offering them little privacy.

A whopping 75% of all teens text, as another Pew study found, with older teens (ages 14-17) texting a median of 100 texts a day. Furthermore, only 14% use a landline to talk with friends.

Texting for Suicide Prevention

In recent years, instant messaging as a method of suicide prevention has taken root in an attempt to each more people who may be more comfortable with communication over the internet rather than over the phone. While hotlines and instant messaging are admirable efforts, they may be missing the mark on helping this critical age group.

In northeastern Minnesota, several nonprofits and agencies have already had success with TXT4LIFE, the text-message option as part of their crisis hotline system. The text option is more popular, logging as much as 33 times as many text sessions as phone calls. In 2012 alone, TXT4LIFE aided 1,985 youth seeking help.

Given that youth are especially susceptible to suicide and avid users of text messaging, using text messaging as a suicide prevention tool is not only a possibility but a necessity.

This article presented by Mosio Two Way Text Messaging Software