Overcoming Technological Challenges: Lessons Learned from a Telehealth Counseling Study

2019 (Completed)

Angie R. Wootton, Caravella McCuistian, Dominique A. Legnitto Packard, Valerie A. Gruber, and Parya Saberi

Telehealth methods, including video chat counseling, have been growing in popularity within the behavioral health counseling field for over a decade. While video-based counseling methods have been shown to be effective and convenient, they have unique challenges stemming from the technology they use. Technical challenges can negatively impact appointment flow, intervention effectiveness, and the satisfaction of both patients and clinicians.

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