Text Messaging Customer Satisfaction Archives - Mosio Q&A | Two-Way Texting for Questions, Answers, and Surveys

October 10, 2018March 11, 2019

VIDEO GUIDE: Creating a Text Message Survey | SMS Surveys | Data Collection | Live Polls

This video provides instructions showing how easy it is to set up an SMS text message survey on Mosio Q&A. The video also includes a simple guide on how to instruct your users to take a poll or SMS survey with their mobile phones. Set up a live poll, poll questions, surveys for data collection and learn more about your users in real-time.

Mosio Q&A is web-based, accessible via device connected to the internet. You set up the SMS survey inside of the Mosio Q&A dashboard and your users/audience use text messaging on their phones to initiate the survey.

Whether you want to deploy a texting questionnaire, a live voting system, or a way to have your users respond to questions via texting to collect data.

For more information and to sign up for a free trial, visit https://www.mosio.com/qnaplans

November 13, 2016March 11, 2019

Surveys via Text Messaging = Increased Truthfulness

Everyone is texting. With their friends, family, coworkers, and businesses. It’s officially a comfortable communication method, used more than voice calls for the average American mobile user. But did you know it can actually help provide you with more truthful information when conducting surveys?

During elections, we hear about robocalls and the difference between polling companies because they call mobile phones as well as landlines. We consistently think “what about text messaging?” Besides the fact that it is illegal to randomly pick numbers and begin sending them text messages, we think it is a valuable medium for gathering data, especially from more people. Not everyone has a smartphone and even those who do still text.

Well a recent study from the University of Michigan showed not only that text messaging was a great method of gathering data via surveys, but respondents were also actually more truthful in their response. A quote from the researcher “so far it seems that texting may reduce some respondents’ tendency to shade the truth or to present themselves in the best possible light in an interview—even when they know it’s a human interviewer they are communicating with via text.”

This is truly an amazing finding. Text messaging can help offer that additional social buffer of “safety” where another person is concerned and it is a medium that is rooted in personal communications.

If you are looking to offer surveys via text messaging, we can help you design and implement a solution that enables live “text chat” responses with interviewers or automated responses. Let us know what your text messaging survey goals are in a free consultation and we’ll put together a quick quote for you.

Gather data, feedback, and insights with text message surveys.

Mosio’s text message survey software.

July 19, 2013March 12, 2019

Mosio’s True Two-Way Text Messaging™ Coverage | 27 Countries and Counting

Mosio’s True Two-Way Text Messaging™ Coverage

What is True Two-Way Text Messaging™?
Many mobile messaging companies claim that they have global text messaging capabilities. While it may be technically accurate, in many cases it requires the end user to text to a UK long code, incurring international text messaging fees, not the best user experience, especially after they get their bill.

Some text messaging companies claim to have two-way text messaging, but their solutions fall short after Keyword Post >> Auto-Reply. While Post and Reply is technically two way text messaging, it doesn’t include conversational, engaging text messaging where staff can have an active “textchat” interaction with their customers, employees or mobile audience.

Mosio’s True Two-Way Text Messaging™ enables organizations to deploy interactive textchat text messaging where the end user is sending and receiving text messages with a number in their country, minimizing the cost to them and our client.

Your staff login to your web-based Mosio dashboard, taking advantage of Mosio’s time saving auto-responders, canned response/answer templates, collaboration-friendly features and our 800+ term “textspeak” translator to quickly translate unknown text messaging acronyms.

Whether you are planning on using two way text messaging for customer support, health services, clinical research or workforce communications, Mosio’s Two-Way Text Messaging platform enables you to communicate efficiently with your mobile users from a system built for active interaction.

Mosio currently offers True Two-Way Text Messaging in 27 countries, listed below.
Pricing can vary slightly from country to country, but is based and closely held to our published plans, which can be found at http://www.mosio.com

If you there is a country you would like access to not currently on the list, contact us. We have over a dozen messaging partners to give us global coverage, we’ll be happy to look into it for you.

Countries
Australia
Austria
Canada
China
Czech Republic
Estonia
Finland
Germany
Hong Kong
Hungary
Ireland
Israel
Lithuania
Mexico
Netherlands
Norway
Pakistan
Poland
Puerto Rico
Romania
Slovakia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

July 8, 2013March 12, 2019

Text Messaging News: Beginning today, just text for train ticket, Aid Workers Turn to Text Messaging to Improve Food Aid Delivery to Refugees in the Western Sahara, Text Messaging Remains Vital to Businesses: Survey

Text messaging is always something many believe to be a private matter, and with a new system put in place by Watsonville police, crime-stoppers have managed to take advantage of that line of privacy. Text messages will go through a third party system and then arrive to any police officers on patrol. This new line can be quickly used to give tips to police about new crime they may miss out on, or just to notify the police that something isn’t quite right. We believe that thanks to the high speed nature of texting, this could become a very handy tool.

Text messages help Watsonville police gather anonymous tips

We all need to call the cab from time to time, but this article is the first to make us realize that there really isn’t any other form of public transport that offers this quick ‘order of service.’ A business in India hopes to change this by allowing train passengers to book for tickets before the train’s arrival. It’s easy to imagine that this could make travel by train a whole lot smoother and more convenient for both those working for the train and the passengers. We really hope we see a similar service being adopted worldwide.

Beginning today, just text for train ticket

Marriott hotels expand mobile check-in

Aid Workers Turn to Text Messaging to Improve Food Aid Delivery to Refugees in the Western Sahara

Text Messaging Remains Vital to Businesses: Survey

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

July 1, 2013March 12, 2019

Text Messaging News: How to Improve Post-Sales Support through Mobile, Healthy heart a smartphone away, How smartphones are making customer care hi-tech

cell-phone-1

Smartphone apps automating customer care work with analytics, reducing workload on staff

Because of the connectedness of smartphone technology, it becomes extremely easy to send, share and view files across large groups of people when everybody has a smartphone in their hand. Enterprises in India are taking advantage of this by offering statistics and information straight to staff smartphones, allowing members of a company to quickly check information whilst doing other tasks. This is helpful for many different areas of business, but this article seems to highlight the potential benefits for jobs in customer service and support.

California goes mobile to educate farm workers on pesticide safety

A system in California has been put in place to help farmers ensure they are safely tending to their crops by providing educational videos readily available on smartphones to teach them about the dangers of mistreating pesticide and the plants they are growing. This system first started by offering farmers with text messages to help them do farming the right way, but this new video approach will help those who prefer to watch instead of read, and is also available in multiple languages to help with farmers who do not speak decent English.

How to Improve Post-Sales Support through Mobile

Healthy heart a smartphone away

How smartphones are making customer care hi-tech

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

July 1, 2013March 12, 2019

mHealth News: Us smartphone users eager for more mobile health technology: poll, Canadian Hospital Launches Mobile Health App for Veterans with OSIs, Carolinas HealthCare adds mobile app for employees

A new poll finds that the demand for mobile health technology in the US outpaces the supply.

Us smartphone users eager for more mobile health technology: poll

You may think that mhealth is a tech fad that will soon become a dying trend, but many people think that there is a lot of potential lying within mobile health technologies. In fact, the majority of Americans quizzed in a poll are extremely eager to be able to use their smartphones and smart devices to keep track of their own health. We certainly think mhealth could help improve our general well being and keep us as fit and healthy as we all aspire to be and it should help build bridges between general help from doctors and safe self-medication.

Telemedicine, Telehealth, and now mHealth: The Technological Benefits of Mobile Health in Minority Communities

The article above points out that we are all ready for mhealth, but what exactly does mhealth mean? This article provides some very good information on what mhealth is about and how it could help the everyday smartphone owner with his or her health and fitness. It particularly focuses on the United States, but the overall idea of mhealth can easily be adopted worldwide and was actually first used in third world developing countries, and it’s only recently that doctors have seen the benefits of using mhealth in developed countries as well.

Canadian Hospital Launches Mobile Health App for Veterans with OSIs

Carolinas HealthCare adds mobile app for employees

Smartphone thermometer, concussion detector among finalists in NYC medtech innovation contest

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

June 24, 2013March 12, 2019

Text Messaging News: Health reminders by text, Emergency text messages a click away after city implements system, Hospital offers parents digital updates on their preemies

Emergency text messages a click away after city implements system

Health reminders by text

mHealth doesn’t have to be all about radical new technology and brand new shiny smartphones. Something as simple as a text message that can be sent to a cheap mobile phone could be considered mHealth, and a text messaging mHealth campaign in Southland and Otago is already on a roll. Those using the service can receive text messages about appointments with general practitioners and can also receive other important information about any medicine or health routines they may need to follow.

Hospital offers parents digital updates on their preemies

Being a first-time parent can be a very demanding experience, and many parents of new born babies often take the leverage of their shoulders by discussing their baby’s health with a doctor. This can be helpful for a parent but it is sometimes inconvenient for doctors and any other patients they may have. A new technology has been made to ensure that parents can get the information they need about their baby’s healthy digitally to help ease the pressure on both the new mother and father and the doctor.

Tech can help urban pediatric clinics better connect with caregivers

Emergency text messages a click away after city implements system

Timeline: Smartphone-enabled health devices

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

June 24, 2013March 12, 2019

Benefits to Clinical Research Sites and Patients in Using Mobile Text Messaging Software

Clinical research sites become more successful and earn more studies by effectively completing clinical trials. This means that as a site stays open, more clinical research trials are (hopefully) awarded to the site, and the site grows in the number of Principal Investigators, Sub-Investigators, and Clinical Research Coordinators.

For sites that have a plethora of clinical trials and are short on time, mobile text messaging software is a perfect way to easily ensure patient retention and compliance. This software is an effective form of communication between patients and researchers.

Text messaging software benefits research sites…

Interactive text messaging software saves time from phone call and in-person visits, as it allows PIs and Coordinators to quickly respond to patient texts either in real time or at a convenient time throughout the day. Sites can save time and money by minimizing the number of unexpected patient visits and providing support through texting software instead. This is especially important for PIs, who often see patients at their clinics throughout the day and do not have an abundance of time to spend with patients face-to-face.

…and patients alike.

Patients benefit because they are able to get support at any time during a study. Text messaging software provides a way for patients to ask questions and get clarification about their condition, medication, dosing, compliance, and appointments. Patients are also able to message the research site any time a question comes up instead of writing these questions down and remembering to bring them up at a future appointment. If a PI or Coordinator is not available right away, an automatic response can be set up so that the patient will know that the message was received and a research staff member will respond once available.

Text messaging software provides a vital mHealth technology for clinical research. Helpful to both researchers and patients, it is the perfect platform for support in clinical trials of any phase, and increases retention and compliance, boosting overall success in clinical trial management.

Mosio’s TextChat Messaging provides all of these services, and more. Take a tour of TextChat at http://www.mosio.com/biz/tour.

Author: Emily Waller holds an Honors B.S. in Biomedical Engineering, has worked on numerous clinical trials, and as a medical & technical writer. She writes to promote innovative ideas in healthcare, technology, and research within the online community. She also loves photography, neuroscience, and household DIY projects.

June 24, 2013March 12, 2019

Mobile Health News: Making It Easier For Patients and Physicians, ECG into your mobile, Health App Lets Doctors Offer Advice Via Mobile

Health App Lets Doctors Offer Advice Via Mobile

As mhealth emerges, there is no doubt that we’ll hit a few snags that may cause issues and problems along the way, but there is also no doubt that mhealth could prove to be a very handy tool for our every day lives. A group of doctors have developed a free mobile app called iTriage that helps patients to keep an eye on their own health conditions and check in with doctors for any help they may need. Doctors can offer advice on a patients health via the app, giving communication between both a patient and a doctor even when neither are in a medical facility.

Mobile Healthcare Technology Making It Easier For Patients and Physicians

A new app allows you to monitor your own blood pressure with a piece of equipment that can be bought for just $89. You’ll be able to make a report of your health with your blood pressure included and then send it straight to your physician who can then check for any signs of health issues and then send another report straight back to you. This allows for a quick method of communication between a patient and a physician and will help to make sure everybody can keep track of their health with ease.

New mobile technology could revolutionise health care in the country

Mobile phones effective in collecting data from HIV-positive pregnant women

ECG into your mobile

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

June 17, 2013March 12, 2019

Text Messaging News: Texting program targets new moms, Health messages to be sent via cellphone, LAUSD Students Share HIV/STD Statuses Via Text Message

Texting program targets new moms

A new texting program gives tips and information for new upcoming mothers to ensure that they have the best start they need to looking after their first baby. It can be a daunting process, and any help that a mother can get is often needed. The new texting program aims to provide three text messages a week to mothers in New Mexico in the attempt to help mothers keep an eye on the health of themselves and their babies. The texts are also sent out for free, which is always a great thing.

Social Media, Texting Best Ways to Talk to Young People About Mental Illness

Mental health is an issue that in our opinion needs to be discussed with young people more often so that they understand why they may be feeling a certain way when growing up and why they should be considerate of others that may be feeling a certain way as well. It is not often easy to teach young people about certain topics when their minds are often elsewhere, but it seems the best way to communicate about topics such as mental health is through what young people know best- texting and social media platforms.

Health messages to be sent via cellphone

LAUSD Students Share HIV/STD Statuses Via Text Message

Customer Service Seen as Top Benefit of Mobility

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

June 17, 2013March 13, 2019

mHealth News: Mobile phone health schemes ‘could save Europe €200 billion’, EHRs could use an infusion of mobile technology, Canadians eager for more virtual, mobile healthcare solutions

Apps like Bant (shown above), a free app under development by the University Health Network in Toronto, allow Type 1 diabetes patients monitor their blood sugar levels to help manage their condition.

Mobile phone health schemes ‘could save Europe €200 billion’

Not only can mhealth be convenient for both patients and doctors, but it could also prove to be very cost worthy too. This article by the Telegraph states that mobile phone health schemes could save Europe 200 billion euros. The savings are for many reasons but one of the major contributors is because of the ability to shorten the amount of doctors needed within the workplace by allowing patients to keep track of their own health and communicate with doctors outside of medical facilities. This is especially important for the elderly that previously would need to make multiple trips to the doctors to keep an eye on their health.

Hmm, you do look ill. I prescribe a good dose of mobile data

If everybody were to use mobile health applications to help keep track of their own health and fitness, doctors across the world would easily be able to keep track and monitor data on the human race’s overall health, causes for health conditions, and treatments that are most effective. Patients could also benefit from this data by being able to make the most out of the treatments available by knowing exactly what others with similar health conditions do to keep healthy.

EHRs could use an infusion of mobile technology

Canadians eager for more virtual, mobile healthcare solutions

Can Smartphones Help Improve Access To Medications?

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

May 20, 2013March 21, 2019

Text Messaging News: Virgin America encourages passenger flirting with seat-to-seat texting, Have Anxiety? There’s an App for That, Mobile customers using online self-service more satisfied

Teenage girls using cell phones

Have Anxiety? There’s an App for That

Mental illnesses like anxiety can be hard to deal with- they can affect us all, but when walking past someone with such a mental illness, it’s very hard to spot in someone, and because of this many people don’t understand when someone may be depressed or suffering from anxiety. This can be a troublesome experience and can often leave you feeling along. Luckily, just like there is an app for many other things on this Earth, there is now an app for that. The app provides tips and hints for sufferers of anxiety to go with their day and to cope with the anxiety that they have to live with. It provides a source of help for people that may not have the courage to seek it within real individuals and could hopefully help out a lot of lives.

Texas Urology Clinics Save Time with Vital Interaction

A new system in Texas allows doctors to easily send out texts and emails to patients whenever they may need to reschedule an appointment. This will help both doctors and patients to avoid missing out on appointments and to help them reschedule a time that is suitable for both of them as quickly as possible. It can be a pain waiting for a doctor when you need one, and this new system will lessen the workload for doctors and should allow them to better reschedule meetings with their patients.

Mobile customers using online self-service more satisfied

Virgin America encourages passenger flirting with seat-to-seat texting

Mobile phones will help advertisers give consumers what they want, where they want it

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

May 13, 2013March 13, 2019

Text Messaging News: A Text Message a Day Keeps the Asthma Attack Away, Flexible phone’s corners curl to tell you who’s calling, How Text Messaging Can Drive App Engagement and Revenues

Photo: Researchers from the College of Computing at Georgia Tech have found that a text message a day may keep asthma attacks away, at least in teenagers. -- http://c.gatech.edu/18u1GD

A Text Message a Day Keeps the Asthma Attack Away

A simple text message a day can help asthma sufferers keep track of their illness and treat it appropriately. A new study in Georgia has shown that those that receive just one text message a day that asks whether the user has had an asthma attack that day can help the sufferers to stay in tune with their illness. It’s easy to forget that you have asthma after not having an asthma attack for a long time, and because of this, many people may leave their respirators at home, and this could prove to be a bad choice when a sudden unexpected asthma attack hits. These daily texts will remind sufferers to keep their respirators with them to stay safe.

Collier schools to start encouraging smartphones in the classroom

Most schools have a strict “no phones in the classroom” mentality. And when they can serve as a distraction to the owner of the phone and those around them, this is understandable, but as smartphones have emerged, some schools have decided to change their policies for the greater good. In Collier County, schools are actively encouraging students to use their smartphones as a tool in class and education instead of a device for social and recreational purposes. Each smartphone could potentially serve as a students personal computer and in the future we could even replace traditional school note books and planners with a simple school smartphone app.

Next Generation device: Flexible phone’s corners curl to tell you who’s calling

How Text Messaging Can Drive App Engagement and Revenues

Smartphone Physicals Becoming Real Possibility

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

May 13, 2013March 13, 2019

mHealth NewsByte: 5 Useful Mobile Apps From The US Government, Apps could usher in mobile health revolution, EHRs and mobility: Right from the start

5 Useful Mobile Apps From The US Government

So, although it’s unlikely we’ll ever see an Angry Birds White House edition, the US government have released some mobile apps, and some of them could prove very valuable to you. This article points out 5 apps that you may not know about that could be useful in your life. This includes apps for health care, food management and safety, and family care. These apps help to provide information all in one place to help you improve your day to day life as best as possible.

Using technology to maintain a personal touch with dental patients

Whilst it’s getting easier to search online and look after your own dental health, there’s nothing like a personal opinion from a professional, and by using technology, patients may be able to get the best of both worlds. By using an online system, a dental patient could search online about their dental health, but also easily book an appointment any time they may need to. Studies have shown that patients now prefer to book appointments online, but at the same time, they like to do the most they can for themselves when it comes to dental care and hygiene.

Build a High Quality Mobile Health Program for Chronic Disease Management With Center for Technology and Aging’s New Online mHealth Toolkit

Apps could usher in mobile health revolution

EHRs and mobility: Right from the start

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.

May 6, 2013March 13, 2019

Text Messaging Newsbyte: Treating Asthma With Text Messages And Autism With Social Media, Mobile App Helps in Weight Loss Program, Using Mobile Phone Technology to Ensure Fair Voting in the Middle East

Treating Asthma With Text Messages And Autism With Social Media

By using a simple text reminder, asthma sufferers are reminded to take care of their condition and take any medicine if they need it. This little reminder also makes sure that anybody with asthma isn’t left without their inhaler. Social media is also being used to help those with autism by slowly integrating them into social environments through controlled social websites like groupMe. This is proving to be very handy for those with types of autism like Asperger’s syndrome that limits a persons wants or needs to involved socially.

Text messages and peer mentoring help the college transition

By allowing students to contact each other for help through text messaging, peers can mentor other students on how to keep up with the transition to college. Text messaging is usually a private ordeal so it allows students to talk to people who they may feel uncomfortable talking to in person when on college grounds and this gives space for students to discuss issues with peer mentors and then hopefully feel more comfortable with living in the environment they study in.

County to expand texting program for mothers

Mobile App Helps in Weight Loss Program

Using Mobile Phone Technology to Ensure Fair Voting in the Middle East

Compiled by Mosio mobile messaging software. All copyright belongs to original owners.