5 Must-Try Apps for Pharmacists

5 Must-Try Apps for Pharmacists – Guest Post by Zara

The apps on your smartphone make it worth the price. No matter you’re an IOS or Android user, there are a wide range of high quality apps available for various fields and uses. With new apps being launched everyday in the market, apps have made things easier for business people, social networkers, gaming and artists. However choosing the right app for you could be slightly overwhelming.

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In this article I will list out the top 5 applications useful for pharmacists:

  • Epocrates:

The easy-to-use application aims beyond the point of care creating a better life for healthcare professionals and patients. This application is available at multiple price bars based on its features. The free edition, Epocrates Rx, provides access a health plan formulator, a medication connections checker, healthcare calculators, scientific updates and healthcare information. The application illustrates a list of OTC medicines which not displays images and shapes but also colour as well as the imprint code.

Compatible with: iPhone/iPod touch, Windows Mobile, Android, Palm, and BlackBerry

  • Lexicomp:

Lexicomp provides drug information software on smartphones. The data source features several indexes to facilitate searching and advanced routing to save time. The application has a daily update option, so you always have the most up-to-date scientific material at your convenience.

Lexicomp is partnered with the American Pharmacists Association and the American Society of Health-System Pharmacists (ASHP).

Compatible with: iPhone, Android, BlackBerry, Palm Windows Mobile

  • OTC Guide App:

This application is a recent addition in the market. This apps displays the 2011’s results of  survey of pharmacist’s OTC recommendations straight away to your smartphone. Products are colour coded to help categorisation and better listing. This app is an efficient guide book for physicians, it collects its source from information based on surveys. OTC Product Recommendations for therapeutic categories include: Cough/Cold/Allergy, Diabetes Health Care, Oral Care, Fitness and others.

Compatible with: iPhone/iPod touch and iPad

  • Micromedex Drug Information:

This application is considered to have the friendliest interface compared to the other prescription drug applications. It is fast and easy, an effective tool for information on dosage amounts, statutory warnings, toxicology, adverse effects, and others in detail. Micromedex is the most reliable, trusted name in evidence-based clinical reference.

Compatible with: iPhone/iPod touch and iPad

  • Sigler Drug Cards:

This application is an ideal study source for the in-depth detailing of the 300 most commonly prescribed drugs, this app provides a full-color picture, FDA recommended doses, safety measures, side effects, shown chemical framework, and individual guidance tips.

The new version of the application has a well appreciated, first of its kind Quiz section.

Compatible with: iPhone/iPod touch and iPad

About the Author:
This guest post is contributed by Zara, financial guest blogger. At present she is focusing on ppi claims. catch her @financeport

Dining and Restaurant Reservations Trends [INFOGRAPHIC]

Dining and Restaurant Reservations Trends [INFOGRAPHIC]

This infographic from OpenTable has some great info about dining and restaurant reservations. Since its original creation, a new trend in restaurant reservations is popping up: text messaging. Various services are using the most popular channel on mobile phones to help guests reserve tables and to get notified when their tables are ready instead of using pagers or yelling (which is still used by more establishments than you’d think). In fact, text messaging is being used more and more for hospitality and guest services, with hotels, resorts and spas realizing the value of being able to communicate with guests on the device they never leave home without.

Restaurant owners and managers benefit from text messaging because it is cost-effective, available on almost 100% of mobile phones and enables they to send offers, promotions or collect customer feedback via text message surveys. With more guests becoming more mobile and depending on their mobile text messaging for quick communications, we see it as more than a trend, but a new method of communication that will continue as mobile consumers use messaging more than voice communications in the future.

A few fun facts from the infographic:

  • Italian is the most popular cuisine in all major metro cities except Washington DC, where it is American (go figure).
  • 30% of reservations made on OpenTable are typically booked while the restaurant is closed (really impressive).
  • 7pm is the most popular reservation time (eat earlier or later and avoid the crowds!)

Get a quote for text messaging solutions for guest services.

Get a Free Online Quote Now

Integrating Text Messaging with Customer Service [INFOGRAPHIC]

Integrating Text Messaging with Customer Service

We present to you a great infographic, titled “Taking it to the Text Level” – We agree with literally everything on this infographic and the wonderful stats in it, created by Demandforce and Column Five. Most consumers these days are texting with friends, family and work. More companies and organizations are realizing that it’s not a passing fad, but a great way to communicate quickly, both ways, with their customers, members and employees. There are various ways to integrate text messaging with your customer service channels. We advise you to discuss your options with companies who specialize in text messaging software and solutions to provide you with the best options for your budget and use cases.

Businesses taking advantage of text messaging benefit from cost savings in operations, more access to customers on the go and can take advantage of many mobile users quick access to the mobile web for promotions, coupons and additional information to help customers become fans.

Some of the key takeaways from the infographic:

  • 73% of American mobile phone owners are regular texters.
  • 66% suffer from “nomophobia”, being without your cell phone.
  • 33% of mobile phone users prefer a text message over a voice call.

There are more, below and if you’re looking for ways of integrating text messaging with your customer service or feedback channels, let us know.

Panel Discussion: Will Technology Kill the Call Center?

Panel Discussion: Will Technology Kill the Call Center?

Research firm Software Advice recently conducted a live debate on Google+ called, “Will Technology Kill the Call Center?”

Experts from several technology and call center organizations fielded questions about contact channel utilization, technology and the impact of these factors on the future call center. The responded to queries from the audience via comments in the news feed.

The panel also answered four scripted questions including:

•    How have you seen consumer contact channel utilization change?
•    What role has technology played in this shift?
•    How do you see technology impacting the way customers contact a company in the future?
•    Will technology eventually render call centers irrelevant?

Here are several takeaways from their responses.

Leverage Contact Channels Together
Consumers are adopting newer contact channels, such as mobile text message, virtual agents and self service, faster and more often than ever before.

Etech Senior Vice President of Global Development Jim Iyoob said, for exampe, that his contact center clients have seen virtual agent traffic rise to as high as 30 percent of interactions. That’s up from zero just a few years ago.

This doesn’t mean customers are choosing these new channels instead of voice. Rather, they are using mobile, self service, FAQs and other channels in addition to the telephone; and vice versa. Companies use mobile text messaging – like that offered by Mosio – to send reminders, offers and other communications.

In response, companies need to do more than just make these channels available. They should leverage each to better serve the customer. This improves efficiency and customer satisfaction.

Respond to Customer Contact Channel Choice
“Technology can finally deliver on the promises from five or six years ago. … This has revolutionized the self service industry. Folks that are clinging to old methods of interaction are doing so at their peril,” one of the debate speakers, Mike Hennessy, said during the event. He serves as the Vice President of Marketing for IntelliResponse.

He says technology for new contact channels has leveled the playing field for user experience. The customer is empowered to choose the communication channel they want, when they want. It’s up to the company to determine which channels are most important to its customers and invest in those technologies.

Drumbi founder and CEO Shervin Talieh said companies should consider that the majority of customer contact will soon come from a smartphone or tablet. Companies should make sure to include a mobile customer service plan. This can include things like anticipatory text messages – send a reminder when a prescription refill is ready. Or a library operator might automatically notify a borrower if their book is due at the library.

Ready Your Call Center Agents for Change
The concept of a call center comprising phone agents has evolved into a contact center comprising ”command teams” who manage customer interactions through multiple channels. That’s because today’s consumer demands instant gratification, and the reborn center is expected to support those demands, whether they come through mobile, Twitter, live chat or a phone call.

This will continue to affect expectations from contact centers and their agents. Agents will need to be more skilled and technically savvy.

“At the end of the day it’s the agent behind the technology that’s going to make the difference. While technology will enable agents to be better, faster, more efficient. It will not replace the contact center,” Iyoob said.

Click below to watch the entire video.

About the Author:

Ashley Furness is a CRM Analyst at Software Advice.
LinkedIn  |  Twitter

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4 Ways to Increase Hotel Staff Process Efficiencies with Text Messaging | Software for Hotel Management

4 Ways to Increase Hotel Staff Process Efficiencies with Text Messaging

Modern day consumers often choose text messaging as their preferred communication method. But text messaging has applications far beyond casual social interaction. In fact, hotel managers can greatly increase their staff efficiency by utilizing the latest in text technology. With Mosio’s hotel text messaging software, it is actually possible to save money while increasing response times. Here are four ways in which Mosio’s web-based mobile technology can improve hotel employee efficiencies:

1. Reduce Guest Service Response Times – With hotel texting software, guests can text staff members instantly, making reservations and asking questions without having to wait on hold. This improves their hotel experience and encourages repeat visits, but ultimately enables staff to handle more guest requests in a short amount of time.

2. Improve Staff Communications – Set up a customizable answer template, a staff member can quickly answer any frequently asked question. Furthermore, when a manager must reprimand an employee, they can do it privately, which spares them both the embarrassment of a public confrontation.

3. Eliminate Lengthy Phone Calls –  Even business calls often turn to mundane topics, such as the weather or local sports events. With text messaging technology, communications are simplified to pertinent information only.

4. Communicate From Everywhere – With hotel texting software, staff members can be reached at any location. This saves one from the task of tracking down an employee, which improves operational efficiency.

For a manager interested in attaining an edge over the competition, hotel management software offers an affordable, user-friendly solution. With text technology, employees are more accessible than ever, and are able to respond within seconds to any communication.

Clinical Trials Patient Text Messaging Software and Solutions

We updated our one sheet of mobile software and services for medical research and clinical trials. You can either scroll down and read it or download the pdf here.

Text messaging is the most used channel on mobile phones around the world, making it the fastest, easiest and most reliable way to communicate with more people. More and more healthcare and research professionals are utilizing it for their studies to recruit patients, communicate with them during studies (appointment and compliance reminders) or to gather real-time data.

For more information about Mosio’s solutions for clinical research, please visit:
http://www.mosio.com/biz/solutions/research

7 Methods Hotels Can Implement to Improve Guest Satisfaction Using Mobile Text Messaging | Hospitality Solutions

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7 Methods Hotels Can Implement to Improve Guest Satisfaction Using Mobile Text Messaging

As a hotel manager, you’ve built your entire business on your willingness to serve others. So why not communicate with your customers using the technology they prefer most? Many mobile users see a phone call as a bother and intrusion. On the other hand, most customers prefer communicating via text message because it is convenient and simple. It’s how they communicate with their friends, family and co-workers. When you use mobile text messaging to connect with your guests, you can improve your guest services in seven key ways.

1. Give guests a real-time voice and improve your reputation as an above and beyond customer-centric hotel by allowing your customers to send their concerns and questions to the concierge or guest services via text and get a reply.

2. Increase bookings at on-location spas and restaurants by allowing guests to text reservations.

3. Reduce the number of no-shows by sending reminder texts about appointments and reservations.

4. Be a mobile information resource for local flavor. Send a text message to alert guests about shows, attractions and experiences in areas around the city.

5. Increase a feeling of safety and security among guests. Use a text message to alert guests in case of an emergency. Guests will prefer your hotel because of the additional security.

6. Improve customer service by texting guests when their tables or rooms are ready, room service has arrived, or rooms have been cleaned. Allow customers to respond with questions about check-in or to let you know if they will be running late.

7. Send current and previous guests special offers, and allow them to respond to the text with a booking or reservation.

Pricing

See TextChat Plans and Pricing
Sign up for a free 14 day trial

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10 Health Research Studies Using Text Messaging | Clinical Trials Mobile Software

10 Health Research Studies Using Text Messaging – Part 1

Text messaging is the most utilized and ubiquitous feature of a mobile phone, making it perfect for clinical trials and medical research. Text messaging is used more than phone calls, has over a 90% open rate and is functional on over 98% of all phones manufactured today. Everyone is texting. In research, it is not only being used as a recruiting tool, it is also used as a way of sending alerts, reminders and as a data gathering (ePRO) tool.

We’ve compiled a list of 10 studies below, including obesity treatment for adolescents, emergency admissions at a hospital, in mental health, treatment for bulimia and post-op vasectomy outcomes to name a few. All studies listed below have links to their respective findings and papers.

If you are conducting a research study and have any questions about how text messaging can help you improve in patient recruiting, program reminders and data collection, please visit our text messaging for research services page or call Gabriel Macias: 877.677.4699 Ext. 703.

LIST OF STUDIES, PUBLICATIONS AND PAPERS:

1) Meeting Regulatory Requirements by the Use of Cell Phone Text Message Notification With Autoescalation and Loop Closure for Reporting of Critical Laboratory Results

Abstract:
Critical laboratory results require timely and accurate transmission to the appropriate caregiver to provide intervention to prevent an adverse outcome. We report the use of text messages to notify critical laboratory results in a large teaching hospital to manage the documentation and audit requirements of critical result reporting by regulatory agencies.

Sharon Saw, PhD1,
Tze Ping Loh
, MBBChBAO1
Sophia Bee Leng Ang
, MBBS, MMED2,
James W. L. Yip, MBBS, MRCP, FAMS3
Sunil Kumar Sethi, FRCPath, PhD1
1
From the Departments of Laboratory Medicine, 2Anaesthesia, and 3Cardiology, National University Hospital, Singapore
Published on 2011

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2) Text Messaging for Enhancement of Testing and Treatment for Tuberculosis, Human Immunodeficiency Virus, and Syphilis: A Survey of Attitudes Toward Cellular Phones and Healthcare

Objectives:
The objective of this study was to assess knowledge, attitudes, and behaviors surrounding healthcare-related mobile phone use and text messaging among persons at risk for or infected with tuberculosis (TB) or the human immunodeficiency virus (HIV).

Anna K. Person, M.D.,1 Michela L.M. Blain,2 Helen Jiang,2 Petra W. Rasmussen,2 and Jason E. Stout,M.D., M.H.S.1
1
Division of Infectious Diseases and International Health, Duke University Medical Center, Durham, North Carolina.
2
Duke University, Durham, North Carolina.
Division of Infectious Diseases and International Health
Duke University Medical Center

Published online: April 2, 2011

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3) Use of text messaging to audit early clinical outcome following vasectomy in primary care

Abstract:
Fifty patients undergoing vasectomy at community-based day surgery clinics in Grampian were invited to participate in follow-up by text message. Forty-six (92%) of the patients responded, 14 reporting problems, generally of a minor nature, but severe enough to result in unscheduled time off work (n = 4) and oral antibiotic therapy (n = 5). Text messaging appears to be a useful form of communication for audit in this setting. The study findings have influenced the information provided by the authors at preoperative counseling.

Graham Cooper, MD, FRCS, consultant in community surgery
Grampian Community Surgery Programme, Minor Surgery Service, Aberdeen City CHP, Aberdeen

Jean Walker, BMedSci, BAO, DRCOG, MRCGP, DCHGP

Maryhill Practice, Elgin Health Centre, Maryhill, Elgin

Douglas Harris, FRCGP, GP

Peterculter Medical Practice, Peterculter, Aberdeen

Rorie Stewart, BMSc(Hons), MRCGP, GP

Oldmachar Medical Practice, Aberdeen

Douglas Nicol, BMedBiol, FRCGP, MFHom, DRCOG, DFFP
clinical lead for minor surgery in general practice
Mintlaw Group Practice, Mintlaw, Aberdeenshire

Mike Ogg, RMN, RGN, CPN, CMS, DMS
general manager
Inverurie Hospital, Inverurie, Aberdeenshire

Published: April 2011

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4) Technology-enhanced maintenance of treatment gains in eating disorders: Efficacy of an intervention delivered via text messaging

Objective:
Given the lack of maintenance interventions for eating disorders, a program delivered via the short message service (SMS) and text messaging was developed to support patients after their discharge from inpatient treatment.

Bauer S, Okon E, Meermann R, Kordy H.
Center for Psychotherapy Research
Published: August 2012

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5) Mobile therapy: Use of text-messaging in the treatment of bulimia nervosa

Objective:
To examine a text-messaging program for self-monitoring symptoms of bulimia nervosa (BN) within the context of cognitive-behavioral therapy (CBT).

Jennifer R Shapiro, Stephanie Bauer, Ellen Andrews, Emily Pisetsky, Brendan Bulik-Sullivan, Robert M Hamer, Cynthia M Bulik
Department of Psychiatry, University of North Carolina at Chapel Hill, North Carolina 27599, USA.

Published: September 2010

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6) Text message communication in primary care research: a randomized controlled trial

Background:
Text message communication is increasingly used in clinical practice but rarely in research. Particularly in young people, this method of participation in primary care research appears both feasible and acceptable. However, previous experience shows that text messaging for research may lead to lower response rates.

Dagmar M Hallera,bLena A SancibGeorge C Pattonc,d,e and Susan M Sawyerc,d,e
a
Department of Community Medicine & Primary Care, Geneva University Hospitals & University of Geneva, 24 rue Micheli-du-Crest, 1211 Geneva, Switzerland
b
Department of General Practice, The University of Melbourne, 200 Berkeley Street, Carlton 3053, Australia
c
Centre for Adolescent Health, Royal Children’s Hospital
d
Department of Paediatrics, The University of Melbourne
e
Murdoch Children’s Research Institute at the Royal Children’s Hospital, Melbourne, Australia

Published: June 19, 2009

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7) Mobile phone text messaging for pharmaceutical care in a hospital in China

Abstract:
We have developed a mobile pharmacy service system (MPSS) to deliver individualized pharmaceutical care via text messages sent to the mobile phones of patients. 

Yudan Mao
*Yantao Zhang and Suodi Zhai*
*
Department of Pharmacy, Peking University Third Hospital, Beijing
Power System Department, China Electrical Power Research Institute,Beijing, China

Published: December 2008

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8) Text Message Reminders of Appointments: A Pilot Intervention at Four Community Mental Health Clinics in London

Objective:
Forgetting is commonly stated as a reason for missing mental health appointments. The authors examined the effect of short message service (SMS), or text message, reminders on the attendance of appointments at four community mental health clinics in London.

Hannah Sims, M.Sc.; Harpreet Sanghara, M.Sc., P.G.Cert.P.W.P.; Daniel Hayes, M.Sc.; Symon Wandiembe, M.Sc.; Matthew Finch; Hanne Jakobsen, D.Clin.Psy.; Elias Tsakanikos, M.Sc., Ph.D.; Chike Ify Okocha, Ph.D., F.R.C.Psych.; Eugenia Kravariti, M.Sc., Ph.D.
Ms. Sims, Mr. Hayes, and Dr. Kravariti are affiliated with the Department of Psychosis Studies, Mr. Wandiembe is with the Department of Biostatistics, and Dr. Tsakanikos is with ESTIA Centre, Department of Health Services Population Research, all at the Institute of Psychiatry, King’s College London.
The other authors are with Oxleas National Health Service Foundation Trust in London—Ms. Sanghara with the Service of Improving Access to Psychological Therapies (IAPT); Mr. Finch and Dr. Okocha with Pinewood House, Pinewood Place; and Dr. Jakobsen with Queen Elizabeth Hospital.

Published: February 01, 2012

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9) Effects of a short text message reminder system on emergency department length of stay

Purpose:
Specialty consultations and waiting for admission to a hospital bed are major contributors to increased length of stay and overcrowding in the emergency department. We implemented a computerized short messaging service to inform care providers of patient delay in order to reduce length of stay. The purpose of this study was to evaluate the effects of this strategy on length of stay in the emergency department.

Min Joung Kim1,Joon Min Park2, Sang Mo Je1, Je Sung You1, Yoo Seok Park1, Hyun Soo Chung1, Sung Phil Chung1, Hahn Shick Lee1
1
Yonsei University College of Medicine, Seoul, Republic of Korea
2
Inje University Ilsan Paik Hospital, Goyang, Republic of Korea

Published Online: February 02, 2012

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10) Tailored mobile phone text messages as an adjunct to obesity treatment for adolescents

Abstract:
We examined the use of tailored messages sent to the mobile phones of obese adolescents enrolled in a weight-management programme, as a means of increasing adherence.

Woolford SJClark SJStrecher VJResnicow K.
Pediatric Comprehensive Weight Management Center, University of Michigan, Ann Arbor, Michigan 48109-5456, USA.

Date: 10/21/2010

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5 Ways Hotels Can Use Text Messaging to Increase Revenue | Hotel Software for SMS

5 Ways Hotels Can Use Text Messaging to Increase Revenue

It is no secret that text messaging is fast and efficient, making it the preferred method of communication for people to interact with friends, family and work. Now, hotels can adopt this service as one of many hospitality solutions to communicate with guests to ultimately increase revenue. These hospitality solutions keep current guests happy and attract new ones. Here are 5 ways hotels can use text messaging to increase revenue while enabling guests to utilize the mobile channel they prefer most.

1. Reservation Reminders

Many guests make spa, restaurant, or other reservations in advance of their stay at the hotel. Many times, they forget about the reservation or show up late. Text messages can alert guests of their reservations so they show up and on time. The reminders are also a great opportunity to encourage them to see if anyone else they are with is interested in joining them.

2. Keep Guests Onsite

Text messaging is the best type of hotel software technology to communicate activities, restaurant deals, events, and more going on in the hotel. This will help keep guests at the hotel and spending more time and money there.

3. Make Reservations Easy

A text messaging system that allows guests to request reservations for the spa or restaurant without having to be put on hold is a guaranteed win. Whether staying at your hotel on business or vacation, no one wants to wait on hold. Text messaging speeds up the process, making it easier for guests and giving them more time to do what they need to do, whether it be work or relaxing.

4. Direct Line to Concierge

Rather than having to wait in line, guests can communicate directly with the concierge, giving them access to amazing service from wherever they are. Happy guests become regulars and the Concierge is one of the most important “keys” to feeling their way around the city while they are visiting.

5. Fill Restaurant Tables

Although a hotel may have a great restaurant on the property that serves great food, it may still underperform. Hotels can alert guests about special deals and discounts for their restaurant. This will increase the number of people who frequent the restaurant instead of leaving the hotel or getting delivery from an outside vendor.

To find out about Mosio’s text messaging solutions for hotels can help you increase revenue at your hotel, call our Hospitality Specialist (Marie) at 877.677.4699 Ext. 704 or email marie((at))mosio((dot))com

Mobile Technologies in Hospitality, Hotels and Travel [Infographic] | Mobile Messaging Software for Hotels

Great infographic about the impact of social media and mobile on the Hospitality Industry. Put out by Four Pillars.

While the infographic doesn’t discuss the power of text messaging in hospitality (the most widely used channel on mobile devices), they mention:

  • 85% of leisure travelers use their smartphones while abroad.
  • 30% have used mobile apps to find hotel deals
  • 29% of travelers have used mobile apps to find flight deals.

Uses by travelers we think are going to become more popular in the very near future?

  • Checkin and Checkout Via Text Messaging
  • Text a Concierge / Guest Services
  • Restaurant and Spa Reservation Requests and Reminders

For a bigger version of the graphic and to visit Four Pillars, click on the image.

To find out about Mosio’s text messaging solutions for the hospitality industry, get in touch with us via our website, or call our Hospitality Specialist (Marie) at 877.677.4699 Ext. 704.

Anti Bullying Text Messaging Service | Nancy Lublin: Texting that saves lives [VIDEO]

Anti Bullying Text Messaging – Software and Service

Bullying continues to be a huge problem in and out of schools. The most recent news of Karen Klein (the school bus monitor who was bullied by a few middle schoolers in Greece, NY) has brought even more needed attention to the issue. The outpouring of support she continues to receive shows that nearly everyone has a personal story or association with it.

Techno Justice

If Karen’s bullying hadn’t been caught on a mobile phone, a completely different story would be told. One of “she said, they said” and “kids will be kids”, but technology in this case didn’t only save the day. It shed a global light on how cruel bullies can be. Mosio currently powers text messaging software and solutions for anti-bullying services and the product team is currently working on building out our platform to include the newest mobile technologies to help those who are bullied get the assistance they need to put an end to it. That said, text messaging is absolutely the best channel on mobile devices to help kids, teens and young adults report instances of bullying and get the best support.

There’s a great TED Talk from Nancy Lublin below that talks about the power of text messaging and how it saves lives. In her talk she gives several different examples of how her organization helps thousands of young people every year, bullying being one of them. If you have a few minutes, definitely watch the video and if you are looking for a text messaging solution for anti bullying, please let us know. We’re happy to help and will put together a quick quote for service for your school or organization.

Text Messaging Service for Business | The Rise of Business SMS [INFOGRAPHIC]

Text Messaging Service for Business

Text messaging has come a long way from being a one-way short messaging service (SMS) into an engaging interactive medium for businesses to speak with their customers. From mobile marketing to customer feedback to text-to-screen shout outs at events, text messaging services are being used by companies and brands to communicate with consumers wherever they are.

The helpful infographic below breaks down the various industries and use-types. Text messaging is the most popular channel on the mobile phone and this info shows that all companies and brands can benefit from using it as an incredible engagement tool for customers on-the-go. If you are looking for a two-way text messaging service for your business, let us know if you have any questions. We’re happy to help.

How to Post Questions and Answers to Facebook + Twitter via Mosio

These features have been live on Mosio for awhile now, but we realized we needed to do a better job of explaining them to users, so here it is!

How to Post Questions and Answers to Facebook and Twitter. Social Media + Marketing = Cool!

Re-purpose content to drive more usage of your service. Interesting, funny, engaging, witty and awesome questions and comments deserve to be heard and they’re free marketing for your services. Tweet or Facebook em! Big THANKS to the Dev Team for making it super simple to do with the Post to Twitter and Facebook features.

After a question has been answered, you click on the Twitter or Facebook Icon.

A pop up lets you know it has been copied to your clipboard, ready to post.

Your Facebook fan page will open up and all you have to do is paste and edit as needed, then Post!

Adding the feature in your Mosio account is easy.

  1. Click on Microboard Settings section in the Administration module.
  2. Check the Show “Post to Twitter” or “Post to Facebook” options.
  3. Save.
  4. The icons will begin showing up on your microboard, ready to post.

The tweet will be pre-filled, including your keyword’s hashtag (ex. #asktal) as well as the Mosio short code hashtag (#66746). Edit as necessary.

Social Marketing + Engagement

Tweets are indexed by search engines like Google, Bing and now Yahoo and can appear in search results (aka free marketing). Tweeting user-generated content of funny, interesting and helpful questions and answers engages Twitter- following patrons (and their followers through re-tweets) and informs them about your organization or company’s services. We’ve seen great examples of reference trivia and daily fun facts using Twitter.

Spreading Love for Your Organization

When a patron texts good ideas and positive feedback, spread the love!

The Benefits of Using Text Messaging [INFOGRAPHIC] – Great for Businesses, Health Services and Education

We love infographics, so when this was sent our way, we figured we’d post it,especially since it lists a few (of many) of the benefits of texting. Businesses, non-profits, schools, libraries and event managers use our platform to provide their customers, members, students and attendees with best-in-class text messaging services and we are fortunate enough to be in a segment of the mobile industry that all mobile users are familiar with.

The infographic below lists some of the great benefits of text messaging, including Social Therapy, Sunscreen Adherence, Curbing Alcohol Intake and Encouraging Prenatal Care.

A few others of note (but not included on the graphic):
Stopping Bullying
Providing Mental Health Services
Medical and Clinical Trials Research
Providing Library Patrons with Access to Librarian Knowledge
Improving Guest Services at Hotels and Resorts
Customer Feedback and Satisfaction Surveys
Public Service Alerts About Road Closings and Construction

The Benefits of Texting

From: OnlineCollegeCourses.com

Special Thanks to OnlineCollegeCourses.com for the share!

Disaster Distress Helpline’s Twitter Chat – Tuesday, May 8, 2012 @ 8-9pm EST

It’s Mental Health Awareness month, get involved!

The Disaster Distress Helpline (a program of SAMHSA) is hosting a live Twitter Chat on Tuesday, May 8th from 8-9 P.M. EST for parents/caregivers on helping children and teenagers cope after disasters. Use the hashtag #youthcopeChat to ask questions and join the conversation! For more information, please visit https://www.facebook.com/distresshelpline or follow @distressline on Twitter.  Chat presenters include; Christian Burgess (@cburgessDDH), LMSW, Director, Disaster Distress Helpline and Dr. April Naturale (@anaturale), Senior Advisor, SAMHSA Disaster Technical Assistance Center.

Tweet This!
Join the #youthcopeChat on 5/8 at 8pm EST to learn how to help youth cope after #disasters. For more updates check out @distressline!