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Mosio Q&A Training Guides/Videos

Click on any link below to jump down to that place on the page. When you get to the section you want, you can either scroll through the embedded guide or click the link to launch it into a new window.

Event Organizers Start Here: Quick Setup for Text to Screen
- This 3 minute video shows you how to be up and running in about 10 minutes.

Events (General Training Video)
- Text-to-Screen software for more engaging events.

TextChat
- Interactive, two-way text messaging between staff and participants.
Contact Manager and Alerts (Video Included)
- Enable you to send messages to a single participant or an Alerts list of people who have subscribed/opted-in to hear from you.
Text Message Surveys (Video Included)
- Any survey question can be configured and deployed on the Mosio system via text message.

Text to Screen Setup (3 Minute Video)

This video shows how easy it is to set up text to screen for your event. You’ll learn how to:

Text a question into your Q&A System.
Launch the Presentation View (this is the browser you’ll project up onto the screen).
Select questions to project up onto the screen.
Update the Presentation View Header.
Change your autoresponders (the message your audience gets back after they text a comment or question).

Events (General Video)

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This training video will take you through the set up process and cover everything you need to get started. Time is your best teacher, but watching these will give you a head start to expert status. Learn how to set up your account, receive questions from the audience and post to our text to screen template.

TextChat

Interactive, two-way text messaging between staff and patrons.
Patrons use text messaging on their mobile phones the same way they do friends and family.
Staff use Mosio’s secure, web-based software to receive and respond to messages.
Patrons can respond to Alerts and open up a TextChat conversation.

For support, please visit our support page.

These training videos will take you through the set up process and cover almost everything you need to get started. Time is your best teacher, but watching these will give you a head start to expert status. Login to Mosio

Step 1: Setting Up Text for Instructions, Auto-Responders and Answer Templates

How to set up your Text for Instructions, Custom Auto-Responders and Answer Templates (Canned Responses) in your Mosio account.

Step 2: Microboard Settings and How Users Text You

How to update your Microboard and Login settings. Notifications, timezone, profile set up and how users text you.

Step 3: Receive + Respond to Text Messages from Customers, Employees, Audiences

Respond to Incoming Text Messages: Two Way TextChat – Text Messaging Software

Step 4: QuickSend – Start a TextChat

How to send a one-time text message to a single user that they can be replied to in a conversational format.

Step 5: SMS Alerts Lists – Text Message Alerts, Reminders and Announcements

Build an SMS List of subscribers. Schedule text message reminders and alerts in real-time or in the future. Users can respond to alerts and being two-way text messaging “textchat” with you, creating an excellent interactive mobile experience. See Contacts Manager below for more information on managing your contacts.

Don’t like watching videos? TextChat Guide

Contact Manager and Alerts

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Enables you to send a message to a single participant or groups with new information about an upcoming or existing study.
With Contacts you can choose a group of people you’d like to send a message to. They can respond back and engage in a two-way TextChat conversation.
Study Alerts are used primarily for recruitment to alert your database of new studies you have that may be of interest to them.
Study Alerts can also be used to send messages to participants (or even study staff) of new updates or changes.

Text Message Surveys

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Any survey question can be configured and deployed on the Mosio system via text message.
After you configure your survey, you users will text SURVEY to your texting number to begin.

VIDEO:

GUIDE:

If you have any additional questions, please feel free to contact Mosio’s Support team or your Account Manager.

Thank you!

Mosio

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Or Sign up for a free, 14 day trial.

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ABOUT MOSIO

Mosio is two-way text messaging software enabling organizations to communicate more efficiently with their audiences.

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EXPLORE

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Message and Data Rates May Apply
Text STOP to 66746 to opt-out.
Text HELP to 66746 for help.