1. Extract the content of the mosiosupport.zip file to your computer and upload mosiosupport folder to sites/all/modules folder.
2. Go to admin/modules page and enable "Mosio Support Software" module. 
3. Go to admin/config/user-interface/mosiosupport and enter your Mosio keyword, and then click Save configuration. 
4. Reload the web page. 

If the Mosio keyword is correct, chat ticker should appear as per your settings in Mosio web site. 