How to Have a More Effective Meeting Using Text Messaging

Meetings are a crucial aspect to any business, as they allow to exchange ideas and bring up any issues that might exist. Because meetings are so crucial to a company you want to ensure that you are making them as engaging as possible, and allow attendees to freely express themselves. By making meetings as engaging as possible, and allowing for easy feedback and participation, you can increase meeting efficiency.

Are your company meetings as effective as they should be? Probably not, because not all participants will provide feedback or ask questions in an open setting for any number of reasons. However, your meeting will never be as efficient as it should be if your attendees do not provide any feedback at all. You need to come up with a way to allow everyone to speak their mind, and encourage them to provide feedback. This method of providing feedback also needs to be easy to use, inexpensive, and not time consuming.

Text messaging is the answer to the question “how to have an effective meeting” because it helps attendees provide their feedback instantaneously and anonymously. Essentially, text messaging gets rid of two issues: Time, and Comfort level. If you have large meetings, not everyone will always have a chance to say their piece, especially if they need to wait in a line or go up to a podium. Likewise, not everyone is comfortable providing their feedback in a setting where all eyes are on them either. Therefore text messaging not only allows everyone to have their say, but also allows those that aren’t comfortable being in the spotlight an outlet which doesn’t make them uncomfortable.

Now, that isn’t to say that everyone who texts in some feedback or a question will have it answered right then and there. As mentioned before, some meetings are rather short, and it wouldn’t be possible to field 100 to 150 different questions or concerns. However, those questions, concerns and feedback can be stored for later use, rather than have them not be received at all.

Every business or company should use text messaging in order to make their meetings more effective. Some companies and businesses may choose to go with a complete ARS (audience response system) but those can be costly to set up, and time consuming to get everyone using correctly. If you want a low cost, easy to use way to get more people to participate in meetings, then you will definitely want to consider text messaging.

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Integrating Text Messaging with Customer Service [INFOGRAPHIC]

Integrating Text Messaging with Customer Service

We present to you a great infographic, titled “Taking it to the Text Level” – We agree with literally everything on this infographic and the wonderful stats in it, created by Demandforce and Column Five. Most consumers these days are texting with friends, family and work. More companies and organizations are realizing that it’s not a passing fad, but a great way to communicate quickly, both ways, with their customers, members and employees. There are various ways to integrate text messaging with your customer service channels. We advise you to discuss your options with companies who specialize in text messaging software and solutions to provide you with the best options for your budget and use cases.

Businesses taking advantage of text messaging benefit from cost savings in operations, more access to customers on the go and can take advantage of many mobile users quick access to the mobile web for promotions, coupons and additional information to help customers become fans.

Some of the key takeaways from the infographic:

  • 73% of American mobile phone owners are regular texters.
  • 66% suffer from “nomophobia”, being without your cell phone.
  • 33% of mobile phone users prefer a text message over a voice call.

There are more, below and if you’re looking for ways of integrating text messaging with your customer service or feedback channels, let us know.