Text Messaging News: Solving the customer service gap through mobile innovation, Texting Becomes a Health Tool in Kenya, Schools turn to smart phone apps in bid to identify bullies and help victims

Text Messaging Tip Program Launches in Monmouth County

Mobile-enabled payment systems improve services revenue collection

Currently shaking an expensive smartphone in the air does nothing other than provide a friend for the shiny watch that may be sitting on your wrist, however many businesses are looking in to making a show of your smartphone even more meaningful. By using NFC, or near field communications, businesses like the water utility company in this article will be able to receive payments through a simple physical exchange from a smartphone. There are a lot of issues to deal with before making this a safe system, but mobile payment could become  debit and credit cards of the future.

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Texting Becomes a Health Tool in Kenya

Thanks to mobile phones, and in particular inexpensive text messaging, those living in Kenya and other parts of Africa can now communicate quickly with one another. This becomes a very important tool for many reasons, but the most emerging use for texting involves health. By sending messages back and forth, Kenyans can keep an eye on one another’s health and make sure they are doing the best they can to stay healthy.

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Monmouth County Sheriff’s Office launches text messaging tip line

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Solving the customer service gap through mobile innovation

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Schools turn to smart phone apps in bid to identify bullies and help victims

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mHealth News: mHealth-As-A-Service Could Change Mobile Health, Smartphones Are Revolutionizing Home Care For Alzheimer’s And Autism Patients, CDC proposes smartphone surveys for quicker reads on public health

CDC proposes smartphone surveys for quicker reads on public health

What better way to gather data than to ask those you’re looking for data from to answer questions about their health straight from their smartphones? Smartphones are a piece of technology that are immediately available to millions of us worldwide, and a large percent of us today use our smartphones on a daily basis and keep them very close to us. Because of this it’s incredibly easy to gather information not only on a large scale but very quickly as well. This could prove to be extremely handy in the medical world where doctors rely on information from the masses to understand illnesses better.

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mHealth-As-A-Service Could Change Mobile Health

By building specific apps capable of targeting a wide range of patients through communication and information, mhealth may be the only viable and most cost effective way to go when it comes to health care. Smartphone apps have already been proven to be very helpful in the health industry, but soon hospitals may need to up their game and get app development underway. By using a mobile health service instead of hiring an app developer to develop a standalone app, hospitals can save a considerate amount of money and patients can use an integrated app that looks similar no matter what hospital they are using it with.

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The VA is testing iPads to improve home care for war-wounded veterans

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mhealth technology helps to provide care to remote U.K. patients

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How Smartphones Are Revolutionizing Home Care For Alzheimer’s And Autism Patients

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Text Messaging News Update: Texts get CVD patients moving, Text messages send hope and save lives in Sierra Leone, Text messages can reveal stroke

text messaging communicate

Why text messages could be the future for charities

Remember a time when texting to purchase a ringtone was a craze? You could text a code to a certain number and you’d be sent a link to download the ringtone you purchased and money would be taken straight from your credit. Nowadays, this simplistic text-to-pay system could be used elsewhere. For example, a small charity is using this to turn people’s lives around in London, England. By sending a simple text along with some money, you could be turning a youth’s live around. They could receive a text at any point in the day with a job opportunity included, offered by the Creation Trust charity.

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Text messages send hope and save lives in Sierra Leone

Here’s another ‘aww’ moment that may help boost your faith in our world and technology. By sending one text, the Red Cross could be sending their love to boost hope and save lives in Sierra Leone to over 36,000 people. The Red Cross is using this to send important messages about malaria, flooding and other environmental and health information to thousands of people in Sierra Leone to help improve understanding and knowledge of the area that they are living in and how to stay safe and healthy whilst living there. Sierra Leone is one of the most malaria infested countries so it’s great to see help and support going their way.

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Mobile technology harnessed for maternal health in Bangladesh

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Texts get CVD patients moving

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Text messages can reveal stroke

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Mobile Health News: In the wake of a Boston tragedy – mHealth holds promise, Use of Mobile Health Care Apps on the Rise, Doctor-approved

5 technologies catalyzing change in personal healthcare

In the future, technology will start to play a larger part of our personal healthcare than ever before, and we’ll see new technologies rise up, and old technologies be rewritten. These new technologies will of course be beneficial both to our own personal health and to the health of those around us, and as researchers get further into developing new technologies, the more benefits we will gain from using technology to help take care of us.

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In the wake of a Boston tragedy, mHealth holds promise

This article is an interesting insight into how we’re already using our technology for mhealth without even realizing it. The Boston bombing was a terrible incident, but it showed victims use their smartphones to ensure that they are okay, and that everybody around them gets the support they need to make it home that day. Smartphones were used for calling emergency services and relatives, but it was also used for other reasons such as for check-ups on any injured people’s health conditions.

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Doctor-approved

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Mobile Tech Helps NHS Reach Remote Patients

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Use of Mobile Health Care Apps on the Rise

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Text Messaging News: Could TEXTING be the latest way for doctors to diagnose strokes?, Tanzania’s Healthy Pregnancy Text Message Service, Payment via mobile

Could TEXTING be the latest way for doctors to diagnose strokes?

According to research, texting may be another way to spot stroke symptoms. We already know that garbled and slurred speech are a very clear sign of an upcoming stroke, but an incoherent text message could also be a sign of a stroke. A recent stroke victim could speak and write fine, but after further investigation, texts sent around the time of the stroke showed to be garbled up and filled with less English than normal. This could be used in the future as a sign for loved ones to help those who may be suffering from a stroke.

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Banks Roll Out Customer Service App With Live Mobile Chat

Standing in-line at a bank or waiting on the phone while listening to call center music can make you feel bored and like you’re wasting your time. Two UK banks have tried to replace these two slow methods of communications by offering a mobile chat app that allows business bank users to ask questions to an agent and receive a real reply quickly. If this service gets used a lot, we may end up having to wait for an answer, but if we’re lucky, this could be a solution to those long waiting times in a queue or on a phone.

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Payment via mobile expands to entire Bucharest metro system after pilot project success

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New apps transforming remote parts of Africa

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Tanzania’s Healthy Pregnancy Text Message Service Reaches 100,000 Subscribers in 15 Weeks

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Text Messaging News: Text messages help cholera fight in Mozambique, Cutting costs and saving lives, Digital Coping Tools

Text messages help cholera fight in Mozambique

Resource guide points cancer patients to digital coping tools

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Text messages help cholera fight in Mozambique

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Ipswich Hospital saves £1m through appointment reminder system

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Text alerts: Cutting costs, and saving lives

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Teens send text messages to get questions about sex answered

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Text Messaging News: Text messages to help cancer patients counter chemo side effects, Text Messaging Program Launched, Health at your fingertips via mobile

Photo©Reuters

Text messages to help cancer patients counter chemo side effects

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MetroHealth to begin sending text messages to remind patients of immunizations, appointments

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Text Messaging Program Launched for Prostate Cancer Patients

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Sanofi backs mobile service for cancer patients on chemo

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Health at your fingertips via mobile

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Text Messaging News: Cell phone to manage diabetes, Texting program to help those with prostate cancer, Text Fest for Awareness

Dawn Boylan of Bell Aliant holds a smartphone Wednesday with a text inviting people to take part in a chance to break the Guinness World Record for most people texting for mental health. (INGRID BULMER / Staff)

Texting for health: Using your cell phone to manage diabetes

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New text messaging program to help those with prostate cancer

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Text fest aims to break record for awareness

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MetroHealth Medical Center to start texting appointment reminders this spring

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New tech tools aim to bring health care home

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Text Messaging News: Rwanda’s Health Care Success Story, Text Messages More Helpful Than In-Person Provider Visit, AN EFFECTIVE HIV PREVENTION INTERVENTION

Men texting

New Smartphone App And Mobile Website Help FirstEnergy Utility Customers Stay Connected

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Rwanda’s Health Care Success Story

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Report: Patients Say Text Messages More Helpful Than In-Person Provider Visit

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Health Notes: Text service for suicide prevention sees heavy use

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TEXT MESSAGING AS AN EFFECTIVE HIV PREVENTION INTERVENTION FOR METHAMPHETAMINE-USING MSM

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mHealth Update: Boosts Productivity in Nurses, New gadget diagnoses TB in 1 hr flat, Technology shrinks distance for psychiatry in remote areas

Kelly Egan: Technology shrinks distance for psychiatry in remote areas

Mobile technology ‘boosts productivity in nurses’

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New gadget diagnoses TB in 1 hr flat

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Kelly Egan: Technology shrinks distance for psychiatry in remote areas

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‚ÄėRobodocs‚Äô? ‚ÄėTricorders‚Äô? How telemedicine will shape the future of health

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Neglected tropical diseases: mapping occurrence and tracking control

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Text Messaging News Update: Texting Could Help Spread the Word on Teen Health, Customize Customer Service, Success of Text Message Diabetes Intervention

Texting Could Help Spread the Word on Teen Health

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Miami Children’s Hospital Receives Award for Its Web-based Marketing of Texting Services

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How Mobile Apps Can Customize Customer Service

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There’s A Simple Way For Stores To Insantly Improve Customer Service

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WSU researcher to evaluate success of text message diabetes intervention

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Text Messaging News: Text Messages Used for Prenatal Education, ER Texting Service Reaches New Levels, Kiwis still big texters

Text messages: The workhorse of mobile health?

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Text Messages Used for Prenatal Education

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Baptist Health System Customer Utilization of the ER Texting Service Reaches New Levels

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Hpy Bday Txtng! (*smiley*)

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Kiwis still big texters after 20 years

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Mobile Newsbyte: Physicians Communicate Through Text Messaging, Therapeutic Text Messages, Skin Cancer Prevention via SMS

Most pediatric hospital physicians communicate through cell phone text messaging

According to research, a lot of pediatric physicians use mobile text messaging rather than pager method in communicating with colleagues to requests for assistance or transmitting questions. This is shown in the study entitled ‚ÄúText Messaging as a Means of Communication among Pediatric Hospitalists‚ÄĚ.

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What Types of Therapeutic Text Messages Do People in Recovery Want?

Short messaging servicing technique has been used as tool for intervention programs. The survey shows several messages people in recovery wanted to receive such as recognition as to number of days clean, likes friends to be notified, wanted a therapist be informed if he or she is going to relapse.

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Africa: New UN Initiative Uses Mobile Technology to Help Fight Non-Communicable Diseases

Mobile Technology via text messaging and applications was launched in Africa as part of tackling non-communicable illness to the public. These diseases are some of the leading causes of death both in developed and emerging countries. Disease prevention, control and treatment can be addressed in a wider spectrum via mHealth innovation.

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Skin cancer prevention via text message

Texting is an effective way of getting the attention of middle school children, whom The University of Arizona Cancer Center started sending text messages about skin cancer prevention. The result shows that children were very positive about the program and showed their interest by quoting¬† ¬†“I learned a lot from them‚ÄĚ or “I think it’s a pretty cool way to get information‚ÄĚ.

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Texting more Popular than Talking on Phone

According to the study conducted by Ofcom, many people now prefer texting rather than calling on phone. People are now more on quick text messaging instead of having a face to face conversation as well.

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10 Health and Research Studies Utilizing Text Messaging | Clinical Trials Mobile Messaging Software

10 Health and Research Studies Utilizing Mobile Text Messaging

We’ve compiled a list of 10 studies below, including text messaging support for maternal obesity services, improved adherence and outcomes for pediatric liver transplant recipients, early infant diagnosis of HIV infection in Zambia through mobile phone texting of blood result to name a few. All studies listed below have links to their respective findings and papers.

If you are conducting a research study and have any questions about how text messaging can help you improve in patient recruiting, program reminders and data collection, please visit our text messaging for research services page or call Gabriel Macias: 877.677.4699 Ext. 703.

LIST OF STUDIES, PUBLICATIONS AND PAPERS:

1) Effects of a mobile phone short message service on antiretroviral treatment adherence in Kenya (WelTel Kenya1): a randomised trial

Background:

Mobile (cell) phone communication has been suggested as a method to improve delivery of health services. However, data on the effects of mobile health technology on patient outcomes in resource-limited settings are limited. We aimed to assess whether mobile phone communication between health-care workers and patients starting antiretroviral therapy in Kenya improved drug adherence and suppression of plasma HIV-1 RNA load.

Dr Richard T Lester MD a b c , Paul Ritvo PhD d, Edward J Mills PhD e, Antony Kariri BSc a, Sarah Karanja BSc a, Michael H Chung MD f, William Jack DPhil g, James Habyarimana PhD h, Mohsen Sadatsafavi MD i, Mehdi Najafzadeh MSc i, Carlo A MarraPharmD i, Benson Estambale MBChB j, Elizabeth Ngugi PhD a, T Blake Ball PhD b, Lehana Thabane PhD k, Lawrence J Gelmon MD ab, Joshua Kimani MBChB a b, Marta Ackers MD l, Prof Francis A Plummer MD b m

a Department of Medical Microbiology, University of Nairobi, Nairobi, Kenya

b Department of Medical Microbiology, University of Manitoba, Health Sciences Centre, Winnipeg, MB, Canada

c Division of Infectious Diseases, Department of Medicine, University of British Columbia, Vancouver, BC, Canada

d School of Kinesiology and Health Sciences, Department of Psychology, York University, York, ON, Canada

e Faculty of Health Sciences, University of Ottawa, Ottawa, ON, Canada

f Department of Global Health, University of Washington, Seattle, WA, USA

g Department of Economics, Georgetown University, Washington, DC, USA

h Georgetown Public Policy Institute, Georgetown University, Washington, DC, USA

i Collaboration for Outcome Research and Evaluation, Faculty of Pharmaceutical Sciences, University of British Columbia, Vancouver, BC, Canada

j University of Nairobi Institute of Tropical and Infectious Diseases, Nairobi, Kenya

k Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, ON, Canada

l Global AIDS Program, US Centers for Disease Control and Prevention, Nairobi, Kenya

m National Microbiology Laboratory, Public Health Agency of Canada, Winnipeg, MB, Canada

Correspondence to: Dr Richard T Lester, British Columbia Centre for Disease Control, 655 West 12th Avenue, Vancouver, BC, V5Z 4R4, Canada

Published Online: 10 November 2010

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2) Considerations in using text messages to improve adherence to highly active antiretroviral therapy: a qualitative study among clients in Yaoundé, Cameroon

Abstract:

Poor adherence to highly active antiretroviral therapy (HAART) is a major hindrance to the reduction of mortality and morbidity due to HIV. This qualitative study used focus groups to explore the views and experiences of HIV patients on HAART with adherence reminders, especially the text message (SMS [short message service]).

Lawrence Mbuagbaw1,2, Renée Cécile Bonono-Momnougui1, Lehana Thabane2,3

1Centre for the Development of Best Practices in Health (CDBPH), Yaound√© Central Hospital, Yaound√©, Cameroon;¬†2Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, Ontario, Canada;3Biostatistics Unit, Father Sean O’Sullivan Research Centre, St Joseph’s Healthcare, Hamilton, Ontario, Canada

Published:  April 2012

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3)¬†Women’s and Midwives’ Perspectives on the Design of a Text Messaging Support for Maternal Obesity Services: An Exploratory Study

Abstract:

This study was aimed to explore women’s and midwives’ views on the use of mobile technology in supporting obese pregnant women with healthy lifestyle choices.

H. Soltani,1 P. J. Furness,2 M. A. Arden,2 K. McSeveny,3 C. Garland,4 H. Sustar,5 and A. Dearden3

1Health and Social Care Research Centre, Sheffield Hallam University, 32 Collegiate Crescent, Sheffield S10 2BP, UK
2Department of Psychology, Sociology & Politics, Sheffield Hallam University, Collegiate Crescent, Sheffield S10 2BP, UK
3Communication and Computing Research Centre, Sheffield Hallam University, Cantor Building, 153 Arundel Street, Sheffield S1 2NU, UK
4Maternal Obesity Clinic, Doncaster and Bassetlaw Hospitals NHS Foundation Trust, Armthorpe Road, Doncaster, DN2 5LT, UK
5Sheffield Hallam University, Cantor Building, 153 Arundel Street, Sheffield S1 2NU, UK

Correspondence should be addressed to H. Soltani, h.soltani@shu.ac.uk

Received 9 March 2012; Revised 21 May 2012; Accepted 27 May 2012

Published: 2012

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4) Early infant diagnosis of HIV infection in Zambia through mobile phone texting of blood test results

Objective:

To see if, in the diagnosis of infant infection with human immunodeficiency virus (HIV) in Zambia, turnaround times could be reduced by using an automated notification system based on mobile phone texting.

Phil Seidenberg a, Stephen Nicholson b, Merrick Schaefer c, Katherine Semrau a, Maximillian Bweupe d, Noel Masese d, Rachael Bonawitz e, Lastone Chitembo c, Caitlin Goggin b & Donald M Thea a

a. Center for Global Health and Development, Boston University, 801 Massachusetts Avenue, Boston, MA 02118, United States of America (USA).
b. Zambia Center for Applied Health Research and Development, Lusaka, Zambia.
c. United Nations Children’s Fund Zambia, Lusaka, Zambia.
d.Zambian Ministry of Health, Lusaka, Zambia.
e.Department of Pediatrics, Boston Medical Center, Boston, USA.

Correspondence to Donald M Thea (e-mail: dthea@bu.edu).

Published: 2012 May (WHO Bulletin)

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5) Internet and Mobile Technology Use Among Urban African American Parents

Background:

There is considerable potential for mobile technologies to empower pediatric patients and families, in particular by improving their communication with health professionals. While mHealth technology seems poised to transform healthcare communication, its efficacy in minority populations in unclear.

Ivor Braden Horn*, Children’s National Medical Center, Washington, DC, United States

Stephanie J Mitchell, Children’s National Medical Center, Washington, DC, United States

Published: 2012-08-22

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6)¬†A telephone- and text-message based telemedical care concept for patients with mental health disorders–study protocol for a randomized, controlled study design

BACKGROUND:

As in other countries worldwide, the prevalence of mental disorders in Germany is high. Although numerically a dense network of in- and outpatient psychiatric health services exists, the availability in rural and remote regions is insufficient.In rural regions, telemedical concepts can be a chance to unburden and complement the existing healthcare system.

van den Berg N, Grabe HJ, Freyberger HJ, Hoffmann W

Institute for Community Medicine University of Greifswald Ellernholzstr, 1/2 17487 Greifswald, Germany. neeltje.vandenberg@uni-greifswald.de

Published: 17 February 2011

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7) Enhancement of care through self-monitoring and tailored feedback via text messaging and their use in the treatment of childhood overweight

Objective:

This paper first illustrates the general potential of the short message service (SMS) for symptom and behavior monitoring and the provision of tailored feedback. Second, an SMS-based maintenance treatment (SMSMT) is introduced aimed at enhancing the treatment of childhood overweight.

1Stephanie Bauer, 2 Judith de Niet, 2Reinier Timman, 3Hans Kordy

1University Hospital Heidelberg, Germany

Corresponding author at: Center for Psychotherapy Research, University Hospital Heidelberg, Bergheimerstr. 54, 69115 Heidelberg, Germany. Tel.: +49 6221 567612; fax: +49 6221 567350.

2Department of Medical Psychology and Psychotherapy, Erasmus University Medical Centre, Rotterdam, The Netherlands

3University Hospital Heidelberg, Germany

Published online: 26 April 2010

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8) Improved Adherence and Outcomes for Pediatric Liver Transplant Recipients by Using Text Messaging

OBJECTIVE:

The goal was to improve immunosuppressant adherence for pediatric patients with orthotopic liver transplants by using text messaging (TM).

Tamir Miloh, MDa,b, Rachel Annunziato, PhDa,b,c, Ronen Arnon, MDa,b, Jill Warshaw, NPa,b, Sanobar Parkar, MD, MPHa,b, Frederick J. Suchy, MDa,b, Kishore Iyer, MDa,b, Nanda Kerkar, MDa,b

aDepartment of Pediatrics

bRecanati Miller Transplant Institute, Mount Sinai Hospital, New York, New York

cDepartment of Psychology, Fordham University, Bronx, New York

Published online: October 12, 2009

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9) Effect of a Text Messaging Intervention on Influenza Vaccination in an Urban, Low-Income Pediatric and Adolescent PopulationA Randomized Controlled Trial

Objective:

To evaluate targeted text message reminders for low-income, urban parents to promote receipt of influenza vaccination among children and adolescents.

Melissa S. Stockwell, MD, MPH; Elyse Olshen Kharbanda, MD, MPH; Raquel Andres Martinez, PhD; Celibell Y. Vargas, MD; David K. Vawdrey, PhD; Stewin Camargo, BS

Author Affiliations: Departments of Pediatrics (Drs Stockwell, Martinez, and Vargas and Mr Camargo), Biomedical Informatics (Dr Vawdrey), and Population and Family Health, Mailman School of Public Health (Drs Stockwell and Martinez), Columbia University, New York, New York; New York-Presbyterian Hospital, New York, New York (Drs Stockwell and Vawdrey); and HealthPartners Research Foundation, Minneapolis, Minnesota (Dr Kharbanda).

Published: April 25, 2012

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10) Harm Reduction Text Messages Delivered During Alcohol Drinking: Feasibility Study Protocol

Background:

Recent research using mobile phone interventions to address public health issues such as smoking, obesity, depression, and diabetes provides a basis for trialing a similar approach toward reducing the negative consequences of risky drinking.

Karen Adell Renner1, BA, MA; Natalie Walker2*; Varsha Parag2*; Ross McCormick1*

1General Practice and Primary Health Care, School of Population Health, University of Auckland, Auckland, New Zealand
2Clinical Trials Research Unit, School of Population Health, University of Auckland, Auckland, New Zealand
*these authors contributed equally

Corresponding Author:

Karen Adell Renner, BA, MA

General Practice and Primary Health Care
School of Population Health
University of Auckland
Bldg 730
261 Morrin Road, Glen Innes
Auckland,
New Zealand
Phone: 64 21440501
Fax: 64 94157182
Email: k.renner [at] auckland.ac.nz

Published: 23.05.12

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