How to Ensure Productive Town Hall Meetings by Using Mobile Text Messaging

Nowadays, town hall meetings are very common to discuss any concerns or host celebrations. The main goal of these meetings is to gather everyone together and have some sort of announcement. Many town hall meetings have a Q&A session, however in many cases people don’t participate. Text messaging is an event technology service which can help encourage attendees to participate by asking questions and offering feedback.

One of the major advantages to text messaging, is it allows someone to ask a question or provide feedback anonymously. Some people are not comfortable providing feedback in a public setting in front of a group of people. If you give people an opportunity to provide their feedback or ask questions anonymously, you will increase participation.

In some town hall meetings there isn’t a Q&A session available to attendees due to time constraints or the number of people in attendance. By using text messaging, you will give everyone a chance to ask their question or submit their feedback, without the need to wait their turn in a long lineup. Also, you may collect questions and feedback at one meeting, and then address them at the next meeting. This will help save time, as perhaps one topic that is scheduled does not need to be discussed as there aren’t any questions on it.

 

If town hall meetings are held in a big corporate event, or political, environment, then almost no questions are answered directly anyway. So, there is little incentive for people to stand up and try to be heard in a big group of people, if it’s likely their question won’t be answered anyway. Text messaging allows not only the people in attendance to ask a question, but also it allows the meeting moderators to screen the questions, in case someone is submitting something that is inappropriate. By collecting questions via text message, the event coordinators, moderators, or anyone else can send answers back should they choose as well.

Text messaging has many benefits to help ensure a productive town hall meeting, especially since it allows anyone to have their say. For your next town hall meeting, why not give it a try?

How to Have a More Effective Meeting Using Text Messaging

Meetings are a crucial aspect to any business, as they allow to exchange ideas and bring up any issues that might exist. Because meetings are so crucial to a company you want to ensure that you are making them as engaging as possible, and allow attendees to freely express themselves. By making meetings as engaging as possible, and allowing for easy feedback and participation, you can increase meeting efficiency.

Are your company meetings as effective as they should be? Probably not, because not all participants will provide feedback or ask questions in an open setting for any number of reasons. However, your meeting will never be as efficient as it should be if your attendees do not provide any feedback at all. You need to come up with a way to allow everyone to speak their mind, and encourage them to provide feedback. This method of providing feedback also needs to be easy to use, inexpensive, and not time consuming.

Text messaging is the answer to the question “how to have an effective meeting” because it helps attendees provide their feedback instantaneously and anonymously. Essentially, text messaging gets rid of two issues: Time, and Comfort level. If you have large meetings, not everyone will always have a chance to say their piece, especially if they need to wait in a line or go up to a podium. Likewise, not everyone is comfortable providing their feedback in a setting where all eyes are on them either. Therefore text messaging not only allows everyone to have their say, but also allows those that aren’t comfortable being in the spotlight an outlet which doesn’t make them uncomfortable.

Now, that isn’t to say that everyone who texts in some feedback or a question will have it answered right then and there. As mentioned before, some meetings are rather short, and it wouldn’t be possible to field 100 to 150 different questions or concerns. However, those questions, concerns and feedback can be stored for later use, rather than have them not be received at all.

Every business or company should use text messaging in order to make their meetings more effective. Some companies and businesses may choose to go with a complete ARS (audience response system) but those can be costly to set up, and time consuming to get everyone using correctly. If you want a low cost, easy to use way to get more people to participate in meetings, then you will definitely want to consider text messaging.

For more information about Mosio for Events pricing and plans, visit: http://www.mosio.com/eventsplans

Increase Audience Participation At Your Next Event Using Text Messaging Software

Are you satisfied with the rate of audience engagement? If you’re not, then you should try something new at your next event to increase participation from your attendees. There are many ways that you can make your next event or town hall meeting more engaging, however, you should try and make sure that the way you use is not only easy, but can also offer anonymity. Why would you want to allow anonymous feedback or questions? Some people are just shy, or don’t want to speak up with everyone’s eyes on them. So, by ensuring that the way you use to gather feedback is not only easy, but also anonymous you will easily increase the engagement from your attendees. Text messaging is not only affordable, but it also fills both of these needs.

Text messaging software is an easy and comfortable method for people to submit their feedback or questions at any event or meeting. This is because 98% of mobile phones can send and receive texts, and the average person already texts numerous times a month. Not only that, but some audience engagement technologies require some sort of app or smart phone to participate, and while ownership of smart phones is on the rise, the majority of people still do not have one. Also, who wants to be forced to install an app on their phone to be able to leave feedback at an event or meeting? As a result, less people participate than before, rather than more.

Using text messages is also an excellent way to distribute any sudden notice, venue change, or other important information and ensure that the majority of your attendees get it.

Text messaging also allows everyone who wants to provide feedback to provide it. With more traditional methods, people would need to wait their turn, and as we all know, it is not always possible to get to everyone in the time allotted for the meeting or event. This means that there could potentially be essential feedback or questions missed out on. Text messaging allows you to save those for later, to ensure they aren’t missed. 

In a nutshell, text messaging software increases audience participation in the following ways:

  • No extra Software is required
  • Comfortable & easy to use with no more learning
  • Provide Answers after meeting session too!
  • Great way to response anonymously

In conclusion, if you start using text messaging in your events and meetings, you can expect to increase your audience participation by quite a bit.

How To Properly Utilize Text Messaging At Your Corporate Events

Corporate events are crucial to a company gathering feedback and input from business partners, employees, and clients. Therefore, it is essential that the event is engaging in order to collect the maximum amount of feedback. Many times organizers of these events fail to make the event as engaging as it could be. For this reason, starting to incorporate text messages can be a good start to making your events more engaging, and thus more successful.

No More Microphones, Use Your Mobile

It is often considered alright if your employees wait in line and give their comments by being passed a microphone or standing in front of a podium. However, can the same be said for your clients and business partners? What if you have 1,000 attendees and everyone has something to say? It can be embarrassing, and frustrating if someone leaves a corporate event without being able to have their say. Text messaging not only allows everyone who wants to chime in chime in, it also allows them to do so in a more anonymous way.

Ask Questions Safely & Anonymously

Traditionally in corporate events attendees need to stand up to ask a question. As a result, some people may not provide feedback because they don’t like to be in the spotlight. In some cases employees are afraid of asking questions on misconduct or some decisions the company is making. This cuts down on crucial feedback the company needs in order to move forward. By adding a layer of anonymity, more people are encouraged to speak their mind.

Invite Attendees To Ask Question Via Mail Or Text Message & Show On Screen

By using text messaging, you are allowing attendees the choice of if they want to give their feedback or ask questions via their phones or e-mail. Also, by ensuring that all questions being asked are being shown on a screen somewhere, it helps to cut down on duplicate questions. This also encourages more engagement because attendees can see that other people may have the same questions or feedback they do.

Make sure you also have the option to moderate questions and not post all of them to the big screen. Some questions are of a more sensitive nature, and not meant for the public eye. By making it a choice if the question is posted or not, you give attendees the security to ask what they want, without risking exposing some sensitive issue that may not have been brought up initially.

See, not only can anonymous text messaging make the attendees more comfortable about asking questions and providing feedback, you won’t miss out on any feedback due to needing to wait one’s turn to chime in.

See Mosio for Events Pricing and sign up for a free trial.

When should you use text messaging as part of an audience response system?

Audience response systems are one of many vital components to town hall meetings and corporate events, especially today. In fact, it is commonly believed that this is the absolute best way to increase engagement and get feedback from your audience. ARS systems are one type of wireless equipment that can be used to collect feedback, such as on web polls. These systems can also be used for a variety of other real-time response data collection such as; dial-testing, perception analysis, an audience response meter and more. However, many events and town hall meetings are using a text messaging system as part of audience response instead of a complete ARS system. How does text messaging stack up to an ARS system?

Text messaging is low-cost, or sometimes free, for the audience attending a town hall meeting or corporate event. Text messaging is also a preferred method because almost everyone has a mobile phone, and 98% of mobile phones can send and receive text messages. On the other hand, ARS systems are fairly pricey because you need to buy the whole system with enough hardware to cover everyone in your audience to ensure everyone can participate.  

Another advantage to using text messaging is that it is easy. With ARS systems you need to coordinate with an onsite technician, and there are more things that can go wrong. With text messaging, the equipment everyone has, and it only relies on the mobile carriers to work. You also don’t need to worry about buying or renting additional equipment, which may or may not be readily available before your corporate event or town hall meeting.

With text messaging, you won’t need to explain to everyone at your event or meeting how to use their phone. On the other hand, with an ARS system, you will likely need to go through a 5 to 8 minute introductory speech so that everyone knows how to operate the additional equipment. It’s also important to note the range of an ARS system might actually not be enough to get your whole audience, especially at larger events and meetings. Whereas, as long as there is a signal, people will always be able to text.

It’s not hard to imagine how using text messaging can increase audience responsiveness. Almost everyone has a cell phone, and the majority of those text on a regular basis.

There is no question that ARS systems are exceptional for town hall meetings or corporate events, however, text messaging is becoming more popular due to its ease of use, price and compatibility with the audience.

See Mosio for Events Pricing and sign up for a free trial.

Make Town Hall Meetings More Engaging: Use Text Messaging for Audience Q&A

Town hall meetings are very important as they are used to discuss any outstanding issues which come up and make a good decision. During the meetings, the attendees can raise their hands in order to ask a question, offer an opinion, or raise concerns and issues. But, why are we using this old fashioned method when we live in the digital age? Also, many attendees may not be comfortable fully expressing themselves in such an open way. This results in only some people participating in town hall meetings and can lead to some issues not being resolved.

Using text messaging for audience question & answer sessions is the best solution for town hall meetings because the attendees do not need to hold a microphone to ask their questions, offer an opinion, or raise a concern. Additionally, attendees often feel more comfortable being able to provide their feedback in an anonymous way.  Mosio for Events is a web based software package which will help you to make any town hall meeting more engaging, by allowing anyone to participate quickly, easily, and anonymously..

Mosio for Events offers a system which connects all attendees who have a cell phone at the town hall meeting, and can be easily managed using a web-based back end. The attendees are able to send any questions, feedback, or concerns by simply sending a text message from their phone. Their feedback can then be shared with the rest of the attendees on a screen by using a projector. Moderators can choose which messages they wish to share on screen with a simple click of a button. While the message which is sent is displayed on the screen, the sender’s information, such as name or mobile number, is not shown. This allows for completely anonymous feedback and promotes engagement from those who are worried about having their name attached to it.

Using text messaging for collecting questions, feedback or concerns at a town hall meeting has many advantages. The system is very easy to use and is better than an app because not everyone has a smart phone, but 98% of cell phones can send and receive a text message. The fact that it is anonymous allows those that are too shy to share something by standing in front of an audience to voice their opinions as well. Sometimes, meetings are very short and not everyone has a chance to have their say. By using text messaging many people can submit their questions or feedback and it can be reviewed at any time.

In conclusion, there really isn’t a better way to make town hall meetings more engaging than with text messaging. Mosio for Events will help make your next town hall meeting more engaging, and allow your attendees to submit their questions and feedback more easily than ever before.

Mosio Heartbleed Bug Info

Heartbleed Bug Info (Mosio Unaffected)

Hello,

Just a quick update to let our clients know that Mosio’s platform and networks were not affected by the Heartbleed bug. Mosio is using a version of OpenSSL that was not affected by Heartbleed, so our services were never vulnerable.  You do not need to update passwords, although it is good practice to change them every once in a while.

Here is a list of websites affected. You should consider changing your passwords on any accounts with these services.
http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/

You can also use the Heartbleed tester to see if your domain is vulnerable: http://filippo.io/Heartbleed/

Thank you,

The Mosio Team

Mosio is a Proud Partner of MAGI’s Clinical Research Conference

MAGI-Clinical-Research-Conference-2013

We are pleased to announce that Mosio is a partner of the MAGI Clinical Research Conference (MAGI West). Mosio’s Co-Founder and CEO, Noel Chandler will be attending. To meet up or get a demo of Mosio’s text messaging solutions for clinical research, please feel free to contact him directly at noel//at//mosio//dot//com or 415.756.0123.

Mosio improves recruiting, retention and reporting for clinical studies through interactive, engaging mobile messaging solutions, including alerts and reminders, two-way textchat and mobile surveys. For more information about Mosio’s research services, visit http://www.mosio.com/research

Mosio for Research
Recruit. Retain. Report.

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Mosio Announces True Two-Way Text Messaging Platform

Mosio Announces True Two-Way Text Messaging Platform

Software enables global, interactive TextChat messaging between organizations and mobile users for efficient, low-cost communications.

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SAN FRANCISCO, CA – July 24, 2013 – Mosio, an award-winning mobile software company, announces its True Two-Way Text Messaging solution, TextChat, for interactive conversations between organizations and their mobile users, including customers and staff alike. The easy-to-use, web-based platform enables low-cost communications with users globally in 21 countries.

There are many misconceptions about text messaging solutions, not all of which are equal. Some services may technically be considered two-way but do not actually allow for dynamic TextChat exchanges. And while some providers claim to offer global coverage, there may be additional fees incurred by the end user for international text messaging.

“Mosio’s two-way text messaging technology enables our clients to engage in threaded, interactive ‘TextChat’ conversations with their mobile users,” said Noel Chandler, CEO and Co-Founder of Mosio. “If those users are in one of the countries Mosio covers, they are texting to and receiving from a number in their own country, thereby avoiding international fees.”

The Mosio dashboard makes it easy to connect and communicate with mobile users. Some of the software’s features include customizable auto-responders, canned response templates and an 800+ term “textspeak” translator for text messaging acronyms. Organizations’ staff can respond to text messages or proactively send messages to customers and employees via one-to-one or subscriber alerts features.

Mosio’s software is ideal for customer support, health services, clinical research and workforce communications. Other services include text alerts, reminders, updates and surveys. Organizations can try out the TextChat technology with a free, 14-day trial.

Learn more about Mosio’s true two-way text messaging and global reach. For information on Mosio’s solutions and its multi-channel, web-based dashboard, visit www.mosio.com.

About Mosio
Currently available in 21 countries including the U.S., Canada, UK, Spain, Australia and South Africa, Mosio’s mobile software provides support and feedback solutions to organizations in healthcare, customer service, clinical research, health services, helplines, hospitality, contact centers and events.

Headquartered in San Francisco, Mosio’s technologies have served Home Depot, Southwest Airlines, McKesson, Harvard, Enterprise Holdings, American Hospital Association, Disney, State Farm Insurance, Marriott, Kaiser Permanente and the United States Department of Health and Human Services. For information about Mosio, visit www.mosio.com.

Mosio’s Facebook App – Now Users Can Ask Questions from Your Facebook Page

Have Questions Asked Directly from your Facebook Page

The growth and power of Facebook shows no signs of slowing down and now with Mosio, you can enable your Facebook page to be yet another amazing support channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult workarounds using FBML (Facebook Markup Language), just a few clicks and you’ve extended your virtual reference services to Facebook. Here’s how you do it…

Step 1: Visit https://apps.facebook.com/mosiofb and you’ll see a window that looks like this:

mosio_facebook_app_screenshot

Step 2: Enter in your Keyword, an email address of one of your admins, then pick the page you want to add the app into.

Step 3: Click on Last Step: Add it to your page and then choose your page in the drop down.

That’s it! You’ll see the Ask a Question button in your tabs. The default button may change, but here’s what it looks like today:
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If you want to change the color or title of the button, click on the little Edit Tabs button (see image below) until all of your tabs are showing, then the pencil and choose Edit Settings.
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You’ll see a little pop up that says “Edit Mosio Settings” and you can add a Custom Tab Image or Custom Tab Name. Add your custom tab or custom name and you’ll see it on your page.

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Users who click on your tab will be taken to a page inside of Facebook where they can ask their question. All questions will post to your microboard like they do now, enabling patrons to start a live chat (if you’re logged in) or choose to be responded to via email or text message.

If you have any questions, please let us know.

Thanks and have a great day!

The Mosio Team