Mosio's TextChat: Two-Way Text Messaging Software

How Mosio's TextChat Works
How Mosio's TextChat Works

Start Two Way Text Messaging Now

Step 1: Sign up
Sign up for a Mosio Account and get a texting number.
We'll give you a special text messaging number.

Step 2a: Tell people to text you
Invite customers, employees or your audience to text you.
Invite users to text in questions, comments, orders, etc.

OR...
Step 2b: Proactively send text messages to people
Send text messages to people proactively.
Send text messages to people and have them respond. All you need is their mobile number and permission.

Step 3: Answer questions or send more proactive text messages
Respond efficiently from Mosio's web-based dashboard.
Respond or initiate text message conversations efficiently from our secure, web-based dashboard.

How you benefit

1. Improve customer service, workforce communications or audience Q&A sessions on 99% of all mobile phones.
2. Support 10-15x the number of people who can be helped simultaneously by a service agent/rep answering phone calls.
3. Save time with custom Auto Responders, Canned Answer Templates and our 800+ term TextSpeak Translator for unknown acronyms.


FEATURES: Save time, cut costs, make life easier.


Mosio's Big Red Answer Buttons

RECEIVE AND RESPOND TO TEXT MESSAGES INSTANTLY WITH NO TRAINING RECEIVE AND RESPOND TO TEXT MESSAGES INSTANTLY WITH NO TRAINING

Simple configuration of our intuitive user interface makes set up easy. Click on the big red answer button to respond in real-time or automate with our custom auto-responders.

Watch a Video Tour about Receiving and Responding to Text Messages

Mobile Messaging Auto-Responders

DISCOVER NEW WORK EFFICIENCIES DISCOVER NEW WORK EFFICIENCIES

Respond on your time. Auto-responders speak for you when you're not able to. We know ringing phones add stress to an already busy day. Create custom auto-responses letting customers know their messages have been received and when they can expect a response.

Watch a Video Tour about Auto-Responders

Answer Templates Save You Time

ANSWER TEMPLATES SAVE YOU TIME ANSWER TEMPLATES SAVE YOU TIME

Some questions get asked repeatedly, but they shouldn't take up time to answer. There's no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.

Watch a Video Tour about Answer Templates / Canned Responses

QuickSend - Initiate Messages to Your Users

INITIATE A TEXT MESSAGE INITIATE A TEXT MESSAGE

Using QuickSend you can initiate a text message to your users and they can reply back. Start a textchat! All you need is their mobile number and permission to text them.

Watch a Video Tour about QuickSend

Collaboration is easy with Mosio's

COLLABORATION FRIENDLY COLLABORATION FRIENDLY

Answering questions and customer inquiries doesn't have to be overwhelming. Collaborate efficiently when you're working with others. Forward questions to co-workers, plus our intuitive system lets you know when someone has already started responding.

Watch a Video Tour about Mosio's Collaborative Features

Custom Auto-Responders by Day and Time

AUTO-RESPONDERS SCHEDULER AUTO-RESPONDERS SCHEDULER

Always stay connected. Schedule auto-responders by day of week and time of day to to let users know when you will get back to them.

Watch a Video Tour about Auto-Responders

Mosio is IT Friendly

WEB-BASED, NOTHING TO INSTALL AND NO IT NEEDED (UNLESS YOU WANT) WEB-BASED, NOTHING TO INSTALL AND NO IT NEEDED (UNLESS YOU WANT)

Mosio is hosted in the cloud, you don't have to worry about the technical stuff. Updates happen automatically, so you're always using the latest version.

Promotional Marketing Materials

MARKETING TEMPLATES, COPY AND DIGITAL ASSETS MARKETING TEMPLATES, COPY AND DIGITAL ASSETS

We provide sample copy, customizable templates and digital assets so you can begin promoting your text messaging service immediately. Organizations using our templates with pro-active marketing begin receiving messages the same day they launch.


Anonymous or Shown Mobile Numbers

CUSTOMER PRIVACY OPTIONS CUSTOMER PRIVACY OPTIONS

Mosio offers two view types: Show Numbers or Anonymous Patron ID (pictured). In the Anonymous view, phone numbers are never shown, message history is stored under the ID.

Mosio uses the same security as online banking

SECURITY GOOD ENOUGH FOR BANKS SECURITY GOOD ENOUGH FOR BANKS

Our secure website dashboards (aka "Microboard") use SSL encryption, the same used in online banking.

Mosio is mobile carrier certified.

SPAM AND AD FREE SPAM AND AD FREE

Communication in your control. Our relationships with mobile carriers guarantees confirmation of message delivery, plus protection for you and your users against spam.

Available on over 260 U.S. mobile phones

WE MANAGE MOBILE SO YOU DON'T HAVE TO WE MANAGE MOBILE SO YOU DON'T HAVE TO

Our carrier-approved technology requires managing audits, changing criteria and ongoing updates. Using Mosio, companies benefit from increased reliability, system improvements and feature enhancements without mobile technology management.

Friendly Customer Support

FRIENDLY CUSTOMER SUPPORT FRIENDLY CUSTOMER SUPPORT

We are fanatical about customer support, just ask our clients. Call, text or email us and your question will be responded to as soon as possible by a friendly, in-house support representative.

Receive incoming questions via email, chat, text message or on your microboard

MULTI-MODAL NOTIFICATIONS (EMAIL, IM, WEB BROWSER AND TEXT MESSAGE) MULTI-MODAL NOTIFICATIONS (EMAIL, IM, WEB BROWSER AND TEXT MESSAGE)

The real-time notification system alerts you of new text messages via Email, IM, text message or the web-based microboard

Run Reports and Export Results

CRM INTEGRATION - EXPORTABLE REPORTS WITH A SEARCHABLE ARCHIVE CRM INTEGRATION - EXPORTABLE REPORTS WITH A SEARCHABLE ARCHIVE

Generate reports and analyze statistics by date and time of day. Sessions are archived indefinitely and searchable for future reference, collaboration and training. Every report in the Mosio platform can be saved as a CSV file and imported into your existing CRM software.

800+ Term Textspeak Translator

"TEXT SPEAK" TRANSLATOR

No text messaging terminology expertise required. Translate over 800 "textese" word abbreviations with a single click.

SMS Text Message Footer

TEXT MESSAGE SMS FOOTER TEXT MESSAGE SMS FOOTER

Increase website traffic, in-store visits and event attendance. Promote your products, services, social networks and events or place click-to-call numbers at the end of text messages using the SMS footer.

VIDEO TOURS

These video tutorials show how easy it is to use Mosio.

Mosio makes it easy to receive and respond to text messages from customers and employees. All you need is a computer with internet access.

Watch our video tu-tour-ials below and see how Mosio's mobile messaging platform helps more organizations go mobile.


Receive and Respond to Customer, Employee or Audience Texts

Respond to Incoming Text Messages: Two Way Mobile Chat Text Messaging Software





Be Available 24 x 7 x 365

Text Message Auto Responders for Customer Service, Marketing and Advertising





Initiate TextChats by Sending a Message with QuickSend

Send Fast, One-Time Messages with our Quick Send Feature





Prepare Efficient Responses

Respond Efficiently to Frequently Texted Inquiries with Answer Templates





Work Well Together

Collaborative Tools for Multi-Staff Responding