Customer communications via web-based text messaging software.
Communicating with customers via text message is efficient, cost effective and enables you to send information directly to their mobile phones.
1) Choose a custom mobile keyword for your organization (ASKMO for example).
2) Decide how you'd like to communicate with customers via text message:
3) Log in to our web-based interface (aka "Microboard") where you can:
RECEIVE AND RESPOND TO TEXT MESSAGES INSTANTLY WITH NO TRAINING
Simple configuration of our intuitive user interface makes set up easy. Click on the big red answer button to respond in real-time or automate with our custom auto-responders.
Watch a Video Tour about Receiving and Responding to Text Messages
DISCOVER NEW WORK EFFICIENCIES
Respond on your time. Auto-responders speak for you when you're not able to. We know ringing phones add stress to an already busy day. Create custom auto-responses letting customers know their messages have been received and when they can expect a response.
ANSWER TEMPLATES SAVE YOU TIME
Some questions get asked repeatedly, but they shouldn't take up time to answer. There's no need to duplicate your efforts. Using our customizable answer templates, a great response is just a click away.
COLLABORATION FRIENDLY FOR ONE OR MANY
Answering questions and customer inquiries doesn't have to be overwhelming. Collaborate efficiently when you're working with others. Forward questions to co-workers, plus our intuitive system lets you know when someone has already started responding.
AUTO-RESPONDERS SCHEDULER
Always stay connected. Schedule auto-responders by day of week and time of day to to let users know when you will get back to them.
WEB-BASED, NOTHING TO INSTALL AND NO IT NEEDED (UNLESS YOU WANT)
Mosio is hosted in the cloud, you don't have to worry about the technical stuff. Updates happen automatically, so you're always using the latest version.
MARKETING TEMPLATES, COPY AND DIGITAL ASSETS
We provide sample copy, customizable templates and digital assets so you can begin promoting your text messaging service immediately. Organizations using our templates with pro-active marketing begin receiving messages the same day they launch.
CUSTOMER PRIVACY OPTIONS
Mosio offers two view types: Show Numbers or Anonymous Patron ID (pictured). In the Anonymous view, phone numbers are never shown, message history is stored under the ID.
SECURITY GOOD ENOUGH FOR BANKS
Our secure website dashboards (aka "Microboard") use SSL encryption, the same used in online banking.
SPAM AND AD FREE
Communication in your control. Our relationships with mobile carriers guarantees confirmation of message delivery, plus protection for you and your users against spam.
WE MANAGE MOBILE SO YOU DON'T HAVE TO
Our carrier-approved technology requires managing audits, changing criteria and ongoing updates. Using Mosio, companies benefit from increased reliability, system improvements and feature enhancements without mobile technology management.
FRIENDLY CUSTOMER SUPPORT
We are fanatical about customer support, just ask our clients. Call, text or email us and your question will be responded to as soon as possible by a friendly, in-house support representative.
MULTI-MODAL NOTIFICATIONS (EMAIL, IM, WEB BROWSER AND TEXT MESSAGE)
The real-time notification system alerts you of new text messages via Email, IM, text message or the web-based microboard
CRM INTEGRATION - EXPORTABLE REPORTS WITH A SEARCHABLE ARCHIVE
Generate reports and analyze statistics by date and time of day. Sessions are archived indefinitely and searchable for future reference, collaboration and training. Every report in the Mosio platform can be saved as a CSV file and imported into your existing CRM software.
"TEXT SPEAK" TRANSLATOR
No text messaging terminology expertise required. Translate over 800 "textese" word abbreviations with a single click.
TEXT MESSAGE SMS FOOTER
Increase website traffic, in-store visits and event attendance. Promote your products, services, social networks and events or place click-to-call numbers at the end of text messages using the SMS footer.