Connect with Customers Instantly, Anywhere.
Mosio's feature-rich mobile messaging system is a comprehensive, web-
based interface (called a "microboard") that is easy to implement and use.
Accessible by over 260 million U.S. mobile phones, staff can log on and
service customers on any computer or mobile device with internet. Microboard
features include:
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Optional private & anonymous customer experience
Mosio's mobile messaging system auto-generates anonymous IDs
to ensure privacy. Settings can be changed to show numbers or keep the private ID, which are stored
safely on our secure servers. Conversation history is accessed by the anonymous ID.
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Multimodal notification system
Hybrid functionality of the real-time notification system alerts you wherever
you are via Email, IM, text message or the web-based microboard. Your Mosio microboard is accessible via any internet connected computer or mobile device.
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Intelligent auto-response delivery system
Customized automated responses delivered by day of the week and time of day
enable your organization to provide a unique customer interaction 24/7.
A customer texting you is doing so instead of calling, using the method of communication they prefer.
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Best text messaging experience
Optimized for text message communications, Mosio provides the best web-to-
phone text message experience for both operator and end-user.
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Communicate and collaborate
An array of collaboration features enables internal/external staff
communication while avoiding work duplication in responding to customer needs.
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800+ term text speak translator
Do your staff know what ROTFL or any other texting lingo means? They don't need to. Translate over 800
commonly used "texting shorthand" word abbreviations with a single click.
Mosio makes it easy.
— Krystal London, Mobile Industry Review
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Live, searchable message archive
Message conversation threads are "live" on the microboard, archived
indefinitely and searchable for future reference, collaboration and training.
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Quick response answer templates
Customized quick response answer templates facilitate convenient, efficient
interaction with your customers for frequently asked questions.
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Comprehensive reporting features
Generate reports based on patron queries and staff responses. Analyze
statistics by date and time of day to increase efficiencies in staffing.
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Customizable marketing collateral
Educate your customers and promote your Mosio service with
professionally-designed posters, table-tents, website graphics and
more. Download and easily customize with your organization's logo and info.
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Promote your organization using text message footer
The custom SMS footer (signature) provides a unique channel to inform your customers and
market your organization's services and events at the end of messages.
